Network Operations Center Engineer

• Dec 2019 - Present

Lead Tag Agent

• Feb 2019 - Dec 2019

• Increases customer retention through various engagement campaigns • Generates warm leads for Sales Team by cold calling prospects and collecting information • Ensures client satisfaction by verifying they are properly using the recommended reports • Executes satisfaction surveys to ensure clients are satisfied with the products and services • Identifies at-risk accounts and escalating to the proper department • Increases customer retention through various engagement campaigns • Generates warm leads for Sales Team by cold calling prospects and collecting information • Ensures client satisfaction by verifying they are properly using the recommended reports • Executes satisfaction surveys to ensure clients are satisfied with the products and services • Identifies at-risk accounts and escalating to the proper department

Stocker/Palletizer/Janitorial Services

• Nov 2018 - Dec 2018

⦁ Responsible for stocking and palletizing at Operation Christmas Child with Samaritan’s Purse ⦁ Assisted with janitorial duties, clean up crew to clear out the warehouse at the end of the season ⦁ Responsible for stocking and palletizing at Operation Christmas Child with Samaritan’s Purse ⦁ Assisted with janitorial duties, clean up crew to clear out the warehouse at the end of the season

General Laborer/Forklift Operator

• Sep 2018 - Nov 2018

⦁ Assisted in tasks such as grinding, sawing, pressing/bending, drilling, operating the plasma torch ⦁ Drove the forklift to move materials and other essential items ⦁ Assisted in tasks such as grinding, sawing, pressing/bending, drilling, operating the plasma torch ⦁ Drove the forklift to move materials and other essential items

Summer Internship

• Jun 2018 - Jul 2018

⦁ Assisted management in updating integral funder information in the new database and client management system ⦁ Assisted management in updating integral funder information in the new database and client management system