Experience

Klearium

• United States
• Financial Services
• 1 - 100 Employee

• Compliance Research Specialist

  • Dec 2021 - Present



Choice International (Mauritius)

• Mauritius
• Financial Services
• 1 - 100 Employee

• Compliance Research Specialist

  • Dec 2021 - Jul 2023

  The unmatched business payment experience of Choice International in the UK is in Mauritius. The fruits of fifteen years of unbroken investment into better-than-bank compliance, class-defining KYC and super-competitive, dependably liquid forex are now ready and here in-region for businesses across Africa and southern Asia to achieve their international trade goals. The unmatched business payment experience of Choice International in the UK is in Mauritius. The fruits of fifteen years of unbroken investment into better-than-bank compliance, class-defining KYC and super-competitive, dependably liquid forex are now ready and here in-region for businesses across Africa and southern Asia to achieve their international trade goals.



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Call Centre Agent

  • Apr 2013 - Jul 2023

  Client Surveys, Customer relations, giving monthly reports to management, giving client survey to gym consultants, doing service follow-ups with gym members. Drafting stats for consultants, managing projects with the team. Customer Care, Working on Company System, Queries Previous front-line experience in a highly pressured service environment. Strong computer literacy skills with a working knowledge of MS-Excel, MS-Word and E-mail. Excellent organizational skills in order to effectively prioritise work to meet targets. Assertive yet professional conduct in order to liaise with members, both internal and external. Committed to providing and maintaining excellent service standards. Strong customer service orientation exhibited by a commitment to always going the extra mile. Diplomatic yet assertive conflict handling skills and an ability to remain calm under pressure. Exceptional writing skills coupled with excellent communication skills (verbal & written) Responding to incoming and outgoing calls in a courteous and friendly manner. Liaise with all levels of staff or management with regards to member queries or complaints related to Virgin Active facilities. Maintaining and promoting the company brand values in all calls received or made. Accurate capturing of data while on the telephone with members i.e. on the member service index, daily statistics report and VA Notes when required. Compiling regular reports for onward transmission to management regarding trends. • Provide effective follow up on all complaints regarding queries received. Handling questions and queries of Virgin Active members directed at the Call Centre. Responding to member queries via written correspondence Show less



VIRGIN ACTIVE SOUTH AFRICA HOLDINGS LIMITED

• United Kingdom
• Education Management
• 1 - 100 Employee

• Team Support

  • Apr 2013 - Apr 2022

  Exceptional writing skills coupled with excellent communication skills (verbal & written) Proficient at devising and maintaining office facilities and office management e.g. office maintenance Processing on company system (AX Dynamics), Purchase Orders, receipting, Filing electronically, typing, scanning etc. Efficient Financial Assistant: Processing invoices on Software (AX Dynamics), petty cash handling, Reconciliation, budget maintenance, creditors & debtors Excellent rapport developed by liaising with suppliers and other staff members Purchasing of goods for staff welfare as well as office needs e.g.: coffee, teas sugar etc. Driving Assistant when needed Staff Welfare/ Social Activities: Exceptional Events Co-ordinating activities of various magnitude, scheduling/arranging meetings in outlook, Organise events for all social events such as Top Performers Awards, year-end functions, and in-house events. Greeting visitors at all levels of seniority of Virgin Active World Wide. Managing of company cleaner and ordering and managing cleaning products for duties Assisting with Departmental Campaign planning Loading Campaign incentives on to incentive voucher cards on system application ( Edenred) Recruitment : Recruiting of new staff – Loading Adverts on company intranet as well as Pnet – Internally as well as externally/ contracts, Addendums, Code of Conduct and company forms, medical aid, arranging company and building tags as well as manage parking bays etc Health & Safety management: Managing SHE-Reps, Fire Alarm Testing, building fire drills, ensuring all documentation are in order for audit purposes Show less



Victor's Ship Chandlers

• Administrator & PA

  • Jun 2010 - Jun 2012

  Proficient at devising and maintaining office systems, including data management, Local & international Logistics, invoicing/processing on company system (freight system), faxing, Filing, typing, scanning and any other adhoc work Excellent rapport developed by liaising with clients, suppliers and other staff Assisting creditors & debtors/ Book keeping Buying of goods to supply to foreign vessels ( food, engine parts, deck dept) Banking/ payments (EFT transfers/payments) handling of foreign currencies Show less



Foxp2 Advertising Agency

• Office Manager & Receptionist

  • Mar 2009 - Feb 2010

  Proficient at devising and maintaining office systems, including data management, Local & international Logistics, invoicing/processing on company system (Chase), faxing, filing, typing, scanning and other adhoc work Exceptional Events coordinating activities of various magnitude, scheduling/arranging meetings in outlook, greeting visitors at all levels of seniority and liaising with clients, suppliers and other staff Efficient Financial Assistant: Processing invoice on Software (Chase), petty cash handling, Reconciliation, budget maintenance, creditors & debtors Outstanding Co-ordination and arranging of Booking flights for directors/staff online or with travel Agents, hotel bookings, car hire bookings, also keeping time sheets for all CEO, Creative Directors, Art Directors & Copy Writers Added Other Administrative responsibilities: Office operations company motor vehicle maintenance, managing all the driver’s locations for the day, arranging parking bays for staff, queries on invoices Show less