Experience

SIM Young Entrepreneur Network

• Singapore
• Non-profit Organizations
• 1 - 100 Employee

• President

  • Jan 2021 - Present

  • Led a total of 4 departments (Ambassadors, Human Resources, Operations, Marketing)• Planned and organised various Entreprenerial related Instagram TV Recordings, Discussion Panels, Workshops and Hackathon

• Human Resources Department

  • Aug 2020 - Jan 2021

  • Aided in the planning and execution of events organised by SIMYEN



Freelance

• Private Tutor

  • Aug 2020 - Present

  Tutoring Primary and Secondary School students for the subjects:• English Language• Chinese Language • Chinese Creative Writing• E-Mathematics• Geography Tutoring Primary and Secondary School students for the subjects:• English Language• Chinese Language • Chinese Creative Writing• E-Mathematics• Geography



SGX

• Client Relations Associate

  • Jan 2020 - Jan 2021

  • Able to adapt and pick up rapidly changing issues to assist the front lines to provide accurate information to attend to enquiries through calls and email channels. • Liaised with multiple departments/ teams to handle expedite cases and finding solutions for client ranging from trading to money loss to KYC/CDDQ through calls, emails, and face-to-face interactions to build customer satisfaction and loyalty, solving over 100 cases personally a day. • Mentored a total of over 30 staff while also leading a team of 15 to problem solve a group total of more than 500 client issues per day.• Participate in and provided support for project and initiatives, such as upgrading of the SGX website and payment services and integration of Singpass login methods etc.• Report daily and monthly management statistics for call enquires received to the department head.• Carried out English to Chinese translation for the FAQ Section on the SGX website.• Experienced with customer relationship management (CRM) system



SATS Ltd.

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Officer

  • Apr 2019 - Aug 2019

  • Responsible for the day to day management of all aspects of customer service through different platforms like email, WhatsApp and phone calls.• Worked closely with the Sales, Warehouse, Production, Logistics, Transport, and Invoicing Team to execute daily activities and meet objectives associated with all tasks assigned, ensuring all orders are fulfilled.• Data Entry for client's orders in Microsoft Dynamics Navision system (NAV).• Assists in billing work such as re-billing of invoices, SRN and credit note .• Use Pivot Table and V-lookup.• Worked closely with the team from SGeBIZ, to carry out the integration of EzyProcure and Navision to improve our services for our clients.



Recruit Express Group

• Singapore
• Human Resources Services
• 300 - 400 Employee

• Human Resources Recruiter

  • Dec 2018 - Feb 2019

  • Data-mine for potential candidates on various job application platforms and conduct interviews with people of all ages, educational background and job industries.• Assess job descriptions and employee resumes, arrange for interviews, draft and sign contracts with successful job applicants.• Assist in carrying out an annual flagship event with one of the clients.• Carried out payroll calculations for monthly and hourly employees.• Filing of yearly records. • Data-mine for potential candidates on various job application platforms and conduct interviews with people of all ages, educational background and job industries.• Assess job descriptions and employee resumes, arrange for interviews, draft and sign contracts with successful job applicants.• Assist in carrying out an annual flagship event with one of the clients.• Carried out payroll calculations for monthly and hourly employees.• Filing of yearly records.



Toys"R"Us

• United States
• Retail
• 700 & Above Employee

• Retail Assistant

  • Nov 2016 - Nov 2016

  • Being a sales assistant has allowed me to interact with many individuals, improving my social and communication skills. • Mainly in-charge of the counter where payments are made, and gift-wrapping.• Gained better understanding of consumers' wants and needs. • Being a sales assistant has allowed me to interact with many individuals, improving my social and communication skills. • Mainly in-charge of the counter where payments are made, and gift-wrapping.• Gained better understanding of consumers' wants and needs.