Experience

CargoON
• Spain
• Software Development
• 1 - 100 Employee
• Shipper Success Manager | CSM France & Iberia

  • Jan 2023 - Present


PromoFarma by DocMorris

• Spain
• Retail
• 100 - 200 Employee

• CS Content Manager

  • Feb 2019 - Jan 2023

  - Training and onboarding new customer service agents - Control and quality of processes customer service department - Content creation: customer support, Faq's and protocols - Zendesk Templates creation - Training and onboarding new customer service agents - Control and quality of processes customer service department - Content creation: customer support, Faq's and protocols - Zendesk Templates creation



VeryChic

• France
• Travel Arrangements
• 100 - 200 Employee

• Customer Experience Travel Agent

  • Jun 2018 - Sep 2018

  - Back Office tasks: after-sales Operations, follow up reservations status, booking management, modifications & cancellations. - Packages Hotel + flights: management of hotel bookings and flights with our external flight provider (Airlines modification/cancellation policies, flight management and customer repatriation/reallocation in case of overbooking, strikes, natural disasters). - Management of travel documents and administrative formalities. - Back Office tasks: after-sales Operations, follow up reservations status, booking management, modifications & cancellations. - Packages Hotel + flights: management of hotel bookings and flights with our external flight provider (Airlines modification/cancellation policies, flight management and customer repatriation/reallocation in case of overbooking, strikes, natural disasters). - Management of travel documents and administrative formalities.



SuperStudio

• France
• Graphic Design

• Senior Customer Service Manager

  • Jan 2017 - Jun 2017

  - Performed general office and administrative tasks : B2B & B2C Orders, claims and reimbursement. - Helpdesk inbound calls and emails. - Logistics coordination of shipments in the French and Spanish markets. - To resolve questions and doubts coming from clients in a timely and efficient way about their orders. -Recommendations and suggestions of products to customers according to their needs and preferences. - Performed general office and administrative tasks : B2B & B2C Orders, claims and reimbursement. - Helpdesk inbound calls and emails. - Logistics coordination of shipments in the French and Spanish markets. - To resolve questions and doubts coming from clients in a timely and efficient way about their orders. -Recommendations and suggestions of products to customers according to their needs and preferences.



CPM International Contact Centre - Barcelona

• AirBnB Case Manager

  • Mar 2016 - Oct 2016

  - Management and resolution of conflicts between guest and host users of the Airbnb booking platform. - Reservations and relocation of the traveler. - Claims and reimbursements. - Helpdesk of calls and emails. - Management and resolution of conflicts between guest and host users of the Airbnb booking platform. - Reservations and relocation of the traveler. - Claims and reimbursements. - Helpdesk of calls and emails.



subtel GmbH

• Germany
• Retail
• 1 - 100 Employee

• Account Manager France & Spain

  • Mar 2014 - Feb 2016

  - Online sales of electronics accesories and customer support for France and Spain. - Retention marketing customers B2B, B2C. - Coordination of logistic shipments. - Orders, claims and refunds. - Translation of the website from German to Spanish and French. - I resolved and solved all inquiries and comments from customers quickly and accurately. - Online sales of electronics accesories and customer support for France and Spain. - Retention marketing customers B2B, B2C. - Coordination of logistic shipments. - Orders, claims and refunds. - Translation of the website from German to Spanish and French. - I resolved and solved all inquiries and comments from customers quickly and accurately.



arvato AG

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Helpdesk for Canon Switzerland

  • Mar 2012 - Mar 2014

  - B2B Orders and claim support on technical issues for Canon printers department of the Swiss market. - Commercial and administrative tasks : Renewal and advice on leasing contracts with clients, B2B technical service. - I coordinated the communication between the technical department and the clients in order to solve the incidents. - B2B Orders and claim support on technical issues for Canon printers department of the Swiss market. - Commercial and administrative tasks : Renewal and advice on leasing contracts with clients, B2B technical service. - I coordinated the communication between the technical department and the clients in order to solve the incidents.