Experience

DATAMARK, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Vice President Of Technology

  • 2021 - Present

  Responsible for aligning the company’s technology with business objectives: leading infrastructure, software, business engineering and quality assurance teams in the USA, Mexico and India to implement and maintain end-to-end systems supporting DATAMARK business services.



T-Systems International

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Head of Program Office, International

  • 2018 - 2020

  Design and lead transformation programs for T-Systems International (16 countries). Coordinate automation and offshoring programs during Agile transformation.

• Head of Quality Assurance, Americas

  • 2015 - 2018

  Accountable for governance, support and optimization of cloud and mid-range IT Managed Services: - Ensured operational excellence, standards, quality processes, audits, compliance, reporting and internal projects across multiple disciplines (infrastructure, software, networks). - Designed and implemented process improvements and best practices; guaranteed sustainability and leveraged Six Sigma, ITIL and ITSM processes. - Drove the delivery of Zero Outage projects, with 100% adoption… Show more Accountable for governance, support and optimization of cloud and mid-range IT Managed Services: - Ensured operational excellence, standards, quality processes, audits, compliance, reporting and internal projects across multiple disciplines (infrastructure, software, networks). - Designed and implemented process improvements and best practices; guaranteed sustainability and leveraged Six Sigma, ITIL and ITSM processes. - Drove the delivery of Zero Outage projects, with 100% adoption across the region. - Led the region to win first prize at global Quality Star awards.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Vice President, Infrastructure Managed Services

  • 2014 - 2015

  Accountable for end-to-end service and support for cloud, mid-range and mainframe: - Provided managed data center services to 160 corporate clients, generating $145M revenue. Clients included Alliance Data, Smithfield Foods, Blue Cross Blue Shield, Brookfield Realty. - Managed the operational stability of 7 data centers. - Reduced cost base by leveraging global resources; designed and implemented operational effectiveness programs; improved customer satisfaction. - Designed… Show more Accountable for end-to-end service and support for cloud, mid-range and mainframe: - Provided managed data center services to 160 corporate clients, generating $145M revenue. Clients included Alliance Data, Smithfield Foods, Blue Cross Blue Shield, Brookfield Realty. - Managed the operational stability of 7 data centers. - Reduced cost base by leveraging global resources; designed and implemented operational effectiveness programs; improved customer satisfaction. - Designed solutions and led projects to integrate local requirements with global standards. Show less



T-Systems International

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Service Delivery, North America

  • 2012 - 2014

  Stamford, CT Managed the Service Assurance and Customer Experience for 52 corporate clients in the USA and Canada in the automotive, power, health care, retail and finance industries: - Controlled provision of IT Managed Services in SAP, cloud computing, Service Desk, IaaS/SaaS/PaaS, desktop support, software distribution, network provisioning. - Evaluated service portfolio, improved quality, reduced cost, increased revenue. - Managed customer relationship at CxO level.

• Service Delivery Manager

  • 2006 - 2012

  Stamford, CT Led multiple business units to deliver 24x7 IT Managed Services operations at 59 locations worldwide: - Supported data and voice networks, data centers, desktop support, global service desks, disaster recovery, software distribution, security compliance, SAP hosting/support, trading floor operations. - Led seven teams (in USA, UK, Germany) supporting global operations. - Owned customer relationships at the technical, managerial and CxO level. Clients included General Reinsurance… Show more Led multiple business units to deliver 24x7 IT Managed Services operations at 59 locations worldwide: - Supported data and voice networks, data centers, desktop support, global service desks, disaster recovery, software distribution, security compliance, SAP hosting/support, trading floor operations. - Led seven teams (in USA, UK, Germany) supporting global operations. - Owned customer relationships at the technical, managerial and CxO level. Clients included General Reinsurance, National Grid, WestLB Bank.



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Multiple roles

  • Mar 1998 - Apr 2006

  New York, United States Several IT leadership roles in systems delivery, project management and strategic planning.