Experience

Kimbrough Ambulatory Care Ctr

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Behavioral Technician

  • Aug 2022 - Present

  • Perform counseling services for clients with psychological conditions under the direct supervision of a licensed mental health professional • Perform triage mental status evaluations to determine the mental, emotional, and behavioral assistance needed • Coordinate referrals to appropriate treatment providers • Provide emergency crisis intervention counseling • Prepare written case history and client files • Perform counseling services for clients with psychological conditions under the direct supervision of a licensed mental health professional • Perform triage mental status evaluations to determine the mental, emotional, and behavioral assistance needed • Coordinate referrals to appropriate treatment providers • Provide emergency crisis intervention counseling • Prepare written case history and client files



Northwell Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Leader

  • 2018 - Sep 2022

  • Manage relationships between insurance companies and case managers in order to fulfill patient insurance reimbursement claims and to ensure the compliance of allocations and payments • Build and monitor reports through dashboards to track payment progress via various touchpoints • Conduct performance management and strategically streamline my team performance evaluations: o How many customers’ payments still need to be processed; o How many accounts insurance companies have not yet paid; o Other key metrics that inform our target completion rates • Meet the above KPI expectations with exceptional service, troubleshooting any roadblocks • Gather data that tracks team improvement, using workforce management reporting systems • Oversee professional communication with health staff and escalate their feedback to managers • Set goals with supervisors by communicating any special prioritizations at strategy meetings • Train new hires and work with counterparts to understand our compliance and reporting needs Show less



Long Island Crisis Center

• Counselor's Assistant

  • 2017 - 2019

  • Partnered with crisis intervention counselors whose caseloads required reporting and analysis • Partnered with crisis intervention counselors whose caseloads required reporting and analysis



Kindly Care

• Technology, Information and Internet
• 1 - 100 Employee

• Researcher

  • 2017 - 2017

  • Contributed internal partner clients’ confidential data to the company database • Contributed internal partner clients’ confidential data to the company database



The Regan Group

• United States
• Advertising Services
• 1 - 100 Employee

• Analyst

  • 2016 - 2016

  • Updated the internal information system related to prize form submissions from consumers • Established and maintained a prize distribution eligibility list, based on company criteria • Updated the internal information system related to prize form submissions from consumers • Established and maintained a prize distribution eligibility list, based on company criteria



John Jay College (CUNY)

• United States
• Higher Education
• 700 & Above Employee

• Consultant

  • 2013 - 2015

  Research Social Psychology Laboratory Technician • Created a survey of questions and compiled answers for input into SPSS system for pattern analysis Clinical Crime Scene Analysis • Joint John Jay College of Criminal Justice and FBI Behavioral Science Unit collaboration project: Collected relevant literature, designed a research study, and produced a final paper presented to members of the Behavioral Science Unit with findings and recommendations Research Social Psychology Laboratory Technician • Created a survey of questions and compiled answers for input into SPSS system for pattern analysis Clinical Crime Scene Analysis • Joint John Jay College of Criminal Justice and FBI Behavioral Science Unit collaboration project: Collected relevant literature, designed a research study, and produced a final paper presented to members of the Behavioral Science Unit with findings and recommendations



Private Practice, Marriage and Family Therapy

• Mental Health Care
• 1 - 100 Employee

• Assistant

  • 2012 - 2013

  • Assisted a licensed marriage and family therapist (MFT) in individual therapy sessions • Prepared summary documents, including patient screening, charts, and confidential information • Assisted a licensed marriage and family therapist (MFT) in individual therapy sessions • Prepared summary documents, including patient screening, charts, and confidential information



Camps 'R' Us

• United States
• Recreational Facilities
• 1 - 100 Employee

• Camp Counselor

  • Jun 2012 - Aug 2012

  • Directed children to activities and supervised campers between the ages of 5-12 years old • Encouraged a safety and healthy camp environment while building a positive self-image • Directed children to activities and supervised campers between the ages of 5-12 years old • Encouraged a safety and healthy camp environment while building a positive self-image



NewYork-Presbyterian Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Nancy's Friends Volunteer

  • 2008 - 2011

  - Gave companionship to oncology patients - Organized activities - Responsible for progress notes on the patient's behaviors during discussions - Gave companionship to oncology patients - Organized activities - Responsible for progress notes on the patient's behaviors during discussions