After Sales Service Supervisor

• Apr 2019 - Present

PT. Furuno Electric Indonesia is a leading marine electronics producer, with wide range products ranging from fishing equipment, navigation equipment, and communication.Working as an Service Supervisor in a Marine Electronic industry, my main job description is to:• Coordinate After Sales Service jobs with local customers and overseas Furuno Network, to ensure smooth service attendance in Indonesia or overseas.• Perform end to end planning in dispatching engineer, ensuring all necessary documents for permit and travel are met.• Carry out order taking for spare parts and service for vessel maintenance and retrofitting.• Collaborate within organization to handle customer’s inquiry end to end from quotation – attendance – invoicing process.• Providing early troubleshooting received from customer to add details on the solution provided later planned attendance.• Act as a consultant to provide crafted solutions for customer’s request on navigation equipment request on specific vessel.• Handling and supervising service department operation.• Managing service engineer’s schedule to ensure engineer’s schedule can met timely with vessel’s schedule. Show less

Service Engineer

• Oct 2016 - Apr 2019

Trainee Service Engineer

• Oct 2016 - Feb 2017

As a Service Engineer Trainee, learning about most of Furuno products for deep sea market, such as VDR, Marine Radar, Inmarsat-C, GMDSS devices, GPS, and AIS. As a Service Engineer Trainee, learning about most of Furuno products for deep sea market, such as VDR, Marine Radar, Inmarsat-C, GMDSS devices, GPS, and AIS.

Intern: Technical and Service Division

• Mar 2015 - Aug 2015

Internship at SMS Group GmbH, Düsseldorf, Germany, a company that provides full solution on metallurgy plants and services worldwide, during the internship was placed on the Technical Service division. Activities during Internship: • Potential analysis mechanical and hydraulics spare parts of Hot Strip Mills • Analyzing Hot Strip Mills plants with SAP software systems and Microsoft Excel • Presentation of the analysis results to the Heads of Technical Service division Internship at SMS Group GmbH, Düsseldorf, Germany, a company that provides full solution on metallurgy plants and services worldwide, during the internship was placed on the Technical Service division. Activities during Internship: • Potential analysis mechanical and hydraulics spare parts of Hot Strip Mills • Analyzing Hot Strip Mills plants with SAP software systems and Microsoft Excel • Presentation of the analysis results to the Heads of Technical Service division

Intern: Engineering Division

• Nov 2013 - Jan 2014

Internship at PT. Sugizindo, producer of baby milk powder and food package processing, during the internship was placed on the Engineering division. Activities during Internship: • Maintenance Production Machines • Map the factory water, electrical and heat distribution • Learn about the Production Machines Internship at PT. Sugizindo, producer of baby milk powder and food package processing, during the internship was placed on the Engineering division. Activities during Internship: • Maintenance Production Machines • Map the factory water, electrical and heat distribution • Learn about the Production Machines

Industrial Trainee

• Aug 2013 - Nov 2013

Training at ATMI Cikarang, practical training in mechanical and electrical engineering Activities during Training: • Learn about basic industrial machining technique • Learn about basic electrical and safety technique • Learn about basic CNC programming Training at ATMI Cikarang, practical training in mechanical and electrical engineering Activities during Training: • Learn about basic industrial machining technique • Learn about basic electrical and safety technique • Learn about basic CNC programming