Experience

NVA Canada

• Canada
• Veterinary Services
• 1 - 100 Employee

• Director of Divisional Operations

  • Jan 2022 - Present



Starbucks

• United States
• Retail
• 700 & Above Employee

• Vice President, Operations Services

  • 2018 - Present

  Consult, advise, and collaborate with key executive stakeholders on all Canadian store and field Operations initiatives (1.4K company-operated stores and licensed locations). Directly lead Operations Services and Business Operations teams. Member of national executive committee; consult and collaborate with all functions on strategic planning, building, and rolling out content to the field. Report to President and General Manager of Starbucks Canada. - Delivered industry-leading growth in… Show more Consult, advise, and collaborate with key executive stakeholders on all Canadian store and field Operations initiatives (1.4K company-operated stores and licensed locations). Directly lead Operations Services and Business Operations teams. Member of national executive committee; consult and collaborate with all functions on strategic planning, building, and rolling out content to the field. Report to President and General Manager of Starbucks Canada. - Delivered industry-leading growth in revenue, comparative same-store sales, margin improvement in consecutive years, and overall profitability, year over year (YOY). - Held active ownership of $10M project P&L; identified targets and efficiencies and developed operations roadmap executed by field operations and store teams. - Served as executive sponsor of cross-functional strategic and annual operating plans, managing development and operationalization of 3-year strategy plan.

• Director, Store Development, Implementation & Licensed Stores

  • 2018 - 2018

  Managed 1.4K stores; partnered with 3 directors on new store builds, renovations, and repair / maintenance. Led national program implementation of new store and renovation builds, standardizing roles of Operations and Store Development across Canada and creating synergies in store layouts. Supported national schematic for company-owned and licensed stores.

• Director, Store Development, Western Canada & Licensed Stores

  • 2016 - 2018

  Built new company-owned locations and renovated existing locations, averaging 70 to 100 store projects per year. Oversaw real estate, design, and construction services in western Canada and licensed stores nationally. Managed $80M budget.

• Regional Director, Operations

  • 2014 - 2016

  Oversaw operations in 104 retail locations and led team of +2K employees and 9 district managers in BC. Piloted ‘shoulder-to-shoulder’ work model with district managers that was subsequently adopted nationally. Delivered 4th-highest (2016) and 2nd-highest (2015) YOY growth figures in Canada in revenue and controllable contribution

• Field Implementation Manager

  • 2013 - 2014

  Led national initiatives and supported regional VPs with implementing upgraded standards and introducing new technologies for 900 stores across Canada.

• District Manager

  • 2006 - 2013

  Led 3 separate districts (8 to 12 stores per district), including P&L ownership of sales and revenue, customer satisfaction targets, and employee training and retention. Won multiple annual awards: District Manager of the Year (2010, 2009) and District Manager of the Year for all of western Canada (2010).

• Store Manager

  • 2004 - 2006

  Led store operations including all hiring and training, inventory management, accountable for $2M annual revenue.



Earls Kitchen + Bar

• Canada
• Restaurants
• 700 & Above Employee

• Restaurant Leader & General Manager

  • 1998 - 2003

  Directed operational budgeting, profit, and cash flow. Oversaw hiring, training, leadership recruitment and development, scheduling, and outside contractors. Executed strategic planning, quality control, and in-store marketing. Directed operational budgeting, profit, and cash flow. Oversaw hiring, training, leadership recruitment and development, scheduling, and outside contractors. Executed strategic planning, quality control, and in-store marketing.