Experience

Channable

• Netherlands
• Software Development
• 200 - 300 Employee

• Technical support - Iberia market

  • Oct 2022 - Present

  Utrech, Netherlands



Taqueria La Lupita

• United States
• Restaurants
• 1 - 100 Employee

• Community Manager and Customer service representative

  • May 2021 - Oct 2022

  Madrid, España Se gestiona la cuenta de Instagram, Facebook y Google My Business. atiende a las preguntas y necesidades de los clientes sobre el menú. Se ofrece asesoramiento experto a cada cliente detectando sus necesidades. Se da seguimiento único a cada uno de los pedidos a través de una comunicación eficiente con los miembros en cocina o barra, en específico con temas de alergias o dietas. Se facturan los servicios proporcionados de forma adecuada en los sistemas… Show more Se gestiona la cuenta de Instagram, Facebook y Google My Business. atiende a las preguntas y necesidades de los clientes sobre el menú. Se ofrece asesoramiento experto a cada cliente detectando sus necesidades. Se da seguimiento único a cada uno de los pedidos a través de una comunicación eficiente con los miembros en cocina o barra, en específico con temas de alergias o dietas. Se facturan los servicios proporcionados de forma adecuada en los sistemas informáticos. Se gestionan más de 10 mesas garantizando los estándares y procedimientos de servicio y calidad. Show less



Picnic Technologies

• Netherlands
• Retail
• 700 & Above Employee

• Online Customer Service Executive

  • May 2020 - Feb 2021

  Amsterdam, Holanda Septentrional, Países Bajos The number of Spanish-speaking clients has increased through the digital communication strategy in the area of ​​customer service and attention.



Collegiate AC

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Digital Marketing Specialist

  • Feb 2018 - Feb 2020

  Madrid y alrededores, España Design and management of digital campaigns in Google Adwords and Social & Paid Media for the recruitment of both national and foreign students (mainly Europe and Latin America). On the other hand, the administration of Collegiate's social channels, organization of special and exclusive events for residents, as strategies to earn their loyalty and for their "word of mouth" recommendation as a strategy for future recruitment. Also, the positioning of the company was managed both… Show more Design and management of digital campaigns in Google Adwords and Social & Paid Media for the recruitment of both national and foreign students (mainly Europe and Latin America). On the other hand, the administration of Collegiate's social channels, organization of special and exclusive events for residents, as strategies to earn their loyalty and for their "word of mouth" recommendation as a strategy for future recruitment. Also, the positioning of the company was managed both in Spain and in Portugal. Show less



Tecnológico de Monterrey

• Mexico
• Higher Education
• 700 & Above Employee

• International Students Coordinator

  • Mar 2016 - Jan 2018

  Guadalajara y alrededores, México The incoming of international students at the Guadalajara campus increased by 70% by providing them with a unique experience outside the classroom, such as effective communication in social networks, organization of unique events and exclusive parties, personalized attention, management, and execution of academic and cultural trips.

• PR Coordinator

  • Apr 2012 - Mar 2016

  Strengthening of public relations for sponsorship seeking for Bachelor students' group projects.



Metropolitan University of Prague

• Conferencista y tallerista

  • Jul 2017 - Jul 2017

  Praga, República Checa The conference 'How does Tec integrate international students? during the Staff Training Week with the theme International Students and their needs.



Barbossa

• Social Media Manager

  • Jan 2015 - Feb 2017

  Guadalajara y alrededores, México The average consumption bill increased (up to 45%) through the creation, maintenance, and consolidation of the "tribe Barbosa" concept in Barbossa's social media plus the implementation of the customer loyalty program.



TRENDICA INTERIORISMO

• Community Manager

  • Mar 2015 - Apr 2016

  Guadalajara y alrededores, México The brand launched successfully in various traditional and digital platforms after going through a strategic planning process. In addition, a social media campaign was created to increased traffic through Trendica's web page.



Tecnológico de Monterrey

• Mexico
• Higher Education
• 700 & Above Employee

• Presentador de televisión

  • Dec 2007 - Dec 2008

  Guadalajara y alrededores, México Panoramic television show host. This tv program was about various cultural, political, business, and environmental issues, always with an academic perspective and with Professors or Doctors as guests