Experience

UK Palestinian Tech Hub

• Palestine, State of
• Internet Publishing
• 1 - 100 Employee

• Innovation Manager

  • Dec 2021 - Present



Palestine Islamic Bank

• Palestine, State of
• Banking
• 100 - 200 Employee

• IT Manager

  • Apr 2016 - Dec 2021

  Ramallah, West Bank • Managed department consisting of four sections: Networking, Information Security, Systems and Support and Database Administration providing support to all PIB departments, branches and offices, ATMs, and online channels • Redesigned and maintained PIB’s infrastructure with focus on security and stability of its mission-critical environment and electronic services • Managed strategic projects, including PCI-DSS, Multi-Factor Authentication (MFA), Splunk implementation and more



Freightos

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Director of Customer Operations

  • Jun 2015 - Apr 2016

  Ramallah, West Bank • Restructured team hierarchy, refined recruitment cycle and reduced it from 3 weeks to 2 days. Within 6 months, expanded data engineering team from 10 members to 30. Designed and implemented an on-boarding and training process for new employees • Streamlined customer delivery process to accept new customer requests and created management dashboards to monitor and evaluate progress against KPIs • Automated repetitive tasks and processes to increase employee efficiency and… Show more • Restructured team hierarchy, refined recruitment cycle and reduced it from 3 weeks to 2 days. Within 6 months, expanded data engineering team from 10 members to 30. Designed and implemented an on-boarding and training process for new employees • Streamlined customer delivery process to accept new customer requests and created management dashboards to monitor and evaluate progress against KPIs • Automated repetitive tasks and processes to increase employee efficiency and productivity • Initiated a 24x7 customer support process Show less



AidBits

• CEO and Co-Founder

  • May 2013 - Jun 2015

  Ramallah, Palestine • Co-founded AidBits, an online data management platform aimed at bringing efficiency and transparency to the global non-profit sector • Led product management, design and UX efforts • Managed customer relationships to ensure customer support and satisfaction • Administrative and financial responsibilities including financial planning and raising a seed round of financing



iConnect Technologies

• United States
• Software Development
• 1 - 100 Employee

• President

  • Sep 2011 - Jul 2013

  Ramallah, Palestine • Built and maintained a company work environment allowing up to 50 technical professionals to develop and enhance their technical and soft skills while providing exceptional software services to our clients. • Managed team leaders and evaluated their teams’ performance and monitored their relationship with clients. • Developed strategies to advance iConnect’s mission and objectives and to promote revenue, profitability and growth. • Represented and promoted the company’s services… Show more • Built and maintained a company work environment allowing up to 50 technical professionals to develop and enhance their technical and soft skills while providing exceptional software services to our clients. • Managed team leaders and evaluated their teams’ performance and monitored their relationship with clients. • Developed strategies to advance iConnect’s mission and objectives and to promote revenue, profitability and growth. • Represented and promoted the company’s services locally through participation in local exhibitions, seminars and workshops, as well as internationally through participation in a Palestinian business delegation to the USA visiting top universities (MIT, Harvard and Stanford) and companies, in addition to exhibiting in CeBIT 2012 in Hannover, Germany. • Managed relationships with clients, vendors and other professional firms. • Created and implemented company’s human resource, communication and project management policies and procedures. Show less



Q9

• Information Technology & Services
• 1 - 100 Employee

• Control Centre Team Lead

  • Oct 2008 - Jul 2011

  - Supervise the operation of the 24x7x365 Q9 Control Centre, which manages and monitors high availability environments for Q9 Networks and its customers - Serve as a contact for after-hours escalations - Review and evaluate processes and procedures and recommend improvements to Control Centre operations

• Senior Control Centre Analyst

  • Jan 2008 - Sep 2008

  - Performed advanced troubleshooting and setup on Q9 core network in addition to Control Centre Analyst responsibilities

• Change Management Specialist

  • Sep 2007 - Dec 2007

  - Performed quality assurance checks for new and terminated services - Prepared and reviewed maintenance plans for Q9 managed services

• Control Centre Analyst

  • Nov 2006 - Aug 2007

  - Provided technical support to customers through the management of routers, switches, firewalls, load balancers, servers, virtualization, VPNs, backups, storage and DNS - Monitored Q9 Networks and customer environments to proactively investigate non-critical issues and resolve critical issues



ASAL Technologies

• Palestine, State of
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Manager

  • May 2004 - Jul 2006

  - Handled the management of projects, resources and clients· Installed and maintained networks for multiple clients, gathered client requirements, system design, setup and administration of customer networks - Supervised software development projects, reviewed software lifecycles, standards and documentation



Birzeit University

• Palestine, State of
• Higher Education
• 700 & Above Employee

• Part-time Lecturer

  • Jan 2004 - May 2006

  Taught Computer Networks and Security courses to senior Computer Engineering students and supervised student graduation projects.



Ministry of Education

• Co-author High School IT curriculum

  • 2005 - 2006

  Authored chapter on telecommunications



Central Election Commission in Palestine

• Law Practice
• 1 - 100 Employee

• Head of IT Section

  • Aug 2003 - Apr 2004

  - Designed and implemented IT infrastructure for the Commission to allow easy, reliable and secure access to information - Led software development teams to set standards and manage projects



Palestinian Development Gateway (PDG)

• IT Manager

  • Feb 2002 - Jul 2003

  - Led team responsible for development and upgrade of web applications. Projects: Portal and Content Management System - System / Network and Oracle Database administration



Wayne State University

• United States
• Higher Education
• 700 & Above Employee

• System Administrator

  • Mar 2000 - May 2001

  - System administration of a computer and server lab of 20 Sun servers - Installed and updated different software applications, tools and services (web, email, DNS, NFS)



Palnet

• System Administrator

  • Oct 1998 - Aug 1999

  - Unix System and Cisco Network administration - Installed wireless and leased line Internet connections and provided technical support



Claranet

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• System Administration Intern

  • Jul 1998 - Sep 1998

  London, United Kingdom - Network Programming, developed and deployed technical support notification system - Installation and configuration of FreeBSD - User account management