Experience

Steven Engineering, Inc.

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Jun 2012 - Present

  Manage day-to-day operations of a Customer Service call center. Focusing on initiatives to enhance the customer experience through shortening response times and increasing accounts my team manages. Created internal processes and procedures to improve response times and quality to internal and external customers. To meet demand as well as on-time delivery I have: - Established reports to track productivity - New positions and reports to manage production schedules - Procedures to ensure tasks are completed in a timely manner - Created training programs for existing staff and on-boarding new employees Show less



Orange Door, Inc.

• Software Development

• Business Development

  • Aug 2011 - Jul 2013

  Established sales process, CRM system and Customer Service procedures Created email marketing campaign Collaborated on website redesign Established sales process, CRM system and Customer Service procedures Created email marketing campaign Collaborated on website redesign



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Store Director

  • Jun 2009 - Oct 2010

  Managed store financials to profitable results by managing store P&L closely Improved margin by 2.5% and improved sales trend in 2nd half of 2009 fiscal year, increasing business by 6%. Maintained payroll at designated plan rate and dollars Collaborated with buying and planning teams to improve inventory Family of Businesses based on sales, trends and potential opportunities. Increased Kid's, Men's Suits and Men's Contemporary FOBs improving sales within departments by 50, 30, and 10%, respectively, compared to the previous year. Show less



Clary Sage Organics

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store, Operations and Clinic Manager

  • Jul 2008 - Jun 2009

  Developed and implemented store financial reports. Oversaw company financials including payroll, accounts payable and receivable, P&L reports and general bookkeeping. Identified and implemented cost initiatives resulting in a 20% cost savings Designed sales analytical reports to track sales, number of transactions, average transaction, average unit price and margins. Created and utilized spreadsheets to track current sales activity as well as forecast sales Managed email marketing through Constant Contact, including: calendar, email database, CTR, and bouncebacks, as well as assisting in the design and content of emails Collaborated in the launch of company website by creating and updating new product content pages and creative. Facilitated successful processing of all new and open orders through the store Developed and implemented operational procedures, staff roles and responsibilities, human resource policies and managed online and in store customer service Managed Holistic Health Clinic of the company, including: patient appointments and records, as well as supplement sales and ordering Show less



The Men's Wearhouse

• Store Manager

  • Sep 1997 - Nov 2007

  Increased annual store comparison volumes averaging 15% YOY resulting in company honors Promoted company mission and presence in business and social communities by planning and presenting Dress for Success Seminars and Fashion Shows with youth outreach groups, realtors, high schools and bridal shows. Groups ranged from 20-150 participants Participated in recruitment events at university and college campuses Received top honors in management, sales, and store team awards for surpassing store and company goals in key statistical categories such as highest average sale for a store and for an individual, highest comp increase in annual volume Show less