General Manager

• Jan 2023 - Present

Events Management Events Management

Event Manager

• Apr 2012 - Feb 2022

Guest Relations Manager

• Aug 2007 - Apr 2011

1. Prepare & sell memberships taking into account the budget limitations to meet annual objectives and standards according to sales projections. 2. Prepare all the crucial documentations & brochures needed to conduct effective sales procedures. 3. Handling all customers' phone calls & issues consistently by participating and putting the company strategies in short and long term. 4. Manage and monitor the operation to ensure continuity and consistency of the level of service received at all times. 5. Manage day to day problems that may occur & affect our service & quality standards to ensure timely and appropriate solutions are adopted avoiding major breakdown. 6. Scheduling and recording system that will ensure accurate recording and filling to maintain accurate target market customers' history & data base for company management and future planning. 7. Establish safe working procedures for all areas of operation in coordination with the safety department and ensure its implementation to keep accident to the minimum and reduce downtime. 8. Established and maintain overall emergency procedures in coordination with safety department and oversees emergency training. 9. Taking all the essential details needed for the reservation of accurate treatment appointments and striving for their successful completion. 10. Ensures proper training of guest relations personnel to upgrade their professional and maintain the equipped level of quality standards. 11. Coordinates the H.O.D's as well as the General Manager to ensure timely and appropriate solutions are adopted avoiding customer's complaint 12. Participate in preparing, reviewing and evaluate the revenue vs. profit sheets. Show less

Guest Relations

• Jun 2006 - Sep 2007

1.Manage and monitor the quality of service on the front desk when maintaining the company's high standard and meet the market requirements. 2. Manage the work activities to ensure quality control procedures. 3. Coordinate with the administration & general management to make sure that all the company policies, rules & regulations are strictly followed. 4. Manage the front desk delegated tasks like handling guest phone calls, inquiries & complaints based on the pre- established standard set by the company. 5. Prepare & sell memberships taking into account the budget limitations to meet annual objectives and standards according to sales projections 6. Establish safe working procedures in the area of responsibilities to keep the number of accident to the minimum or zero. 7. Ensure proper quality standards training to upgrade the personnel knowledge required to maintain high quality standards. 8. Implement statistical process control in quality assurance department. 9. Improve quality culture in all departments i.e. production, marketing, HR, finance, etc. 10. Implement TQM principles and tools to solve the management problems and help them to improve the company strategically. Show less