Experience

World Moving & Storage

• New Zealand
• Truck Transportation
• 1 - 100 Employee

• Operations Assistant

  • Apr 2018 - Present



Allied Moving Services

• Operations Scheduler



Paint Aids Limited

• 64 Pavillion Drive

• Customer Service / Administration Support

  • Nov 2014 - Jun 2015

  • Handle incoming calls, handle customer queries • Open & distribute mail. • Handle outgoing mail & courier • Process customer orders • Print & mail invoices • Dealing with transport & invoicing • Admin support • Handle incoming calls, handle customer queries • Open & distribute mail. • Handle outgoing mail & courier • Process customer orders • Print & mail invoices • Dealing with transport & invoicing • Admin support



Ideal Electrical Limited

• Henderson Place, Onehunga

• Data Entry Clerk

  • Jan 2014 - Oct 2014

  Key Responsibilities: • Entering information into Oracle and matching figures correctly on a daily basis. • Sorting through Electronic Delivered Invoices to ensure all the information has been captured. • Sorting daily external mail, filing, photocopying. • Scanning of all completed invoices into sorted files so accessible on demand. • Ensure monthly targets are completed within the given time frames Key Responsibilities: • Entering information into Oracle and matching figures correctly on a daily basis. • Sorting through Electronic Delivered Invoices to ensure all the information has been captured. • Sorting daily external mail, filing, photocopying. • Scanning of all completed invoices into sorted files so accessible on demand. • Ensure monthly targets are completed within the given time frames



Fisher and Paykel Appliances Limted

• East Tamaki

• Customer Service Representative

  • Aug 2013 - Jan 2014

  Key Responsibilities: • Answering calls within the Service Level Agreements. • Providing an effortless customer experience. • Booking customer appointments daily. Key Responsibilities: • Answering calls within the Service Level Agreements. • Providing an effortless customer experience. • Booking customer appointments daily.



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Operation Specialist - Client Reporting

  • Sep 2008 - May 2013

  Working for the most preferred IT company in New Zealand, I am responsible for co-ordinating the delivery of Monthly Service Delivery Reports to my Enterprise & Corporate customer base.• Generating Monthly Reports using Business Objects, MS Excel and Live Office, Probe and SwitchView• Basic Business Objects Administor tasks• Checking Business Objects stability • Meeting customer satisfaction both Internally and Externally• Holding regular meetings with team members , keeping them updated • Ensure Monthly reports are completed in full, on time and within Customer Service Level Agreements• Building and maintaining relationships with all our stakeholders and working together as a team Show less

• SwitchView Administrator

  • Jul 2005 - Sep 2008

  Managing and maintaining the Customer Database, ensuring the Directory is correct and up to date. Processing end to end delivery processes, for any Move, Add or Changes to the Valet CustomersKey Responsibilities:• Customer Reports – Compiling and sending customized Detailed Reports on a monthly basis • Switch View Admin – Switch View Auditing for all Valet Customers • COGNOS Reports – Compiling and sending Reports for selected Valet Customers• P2C Heat Maps – Compiling and sending P2C information to Project Team and Stake Holders• Operational – Organization of daily team tasks• Compiling Team Reports• Relief Management Duties• Induction Training• Identify and implement/change processes• Escalation Management Show less

• Service Desk Engineer Managed Solutions Centre – Valet

  • Jul 1999 - Jul 2005

  Effectively co-ordinate the end to end delivery process, for any Move, Add or Changes to the Valet Customers Key Responsibilities:• Co-ordination and management of Faults and Moves Adds and Changes for Valet Customers Compiling Team Reports• Coach and assist members • Perform remote diagnostics of Faults and Remote Moves Adds and Changes work• Coach and assist Team members with Valet processes