Experience

MobiKwik

• India
• Financial Services
• 500 - 600 Employee

• Team Leader Operations

  • Feb 2015 - Present

  Manage a team of given advisers.  Setting daily and weekly targets for individuals and team.  Knowledge sharing of team members  Meet the given Targets  Feedback & Reporting  Coordinating with support functions  Sharing team productivity reports  Increase productivity in the allocated span  Improving quality of team output  Maintaining general floor discipline  Taking care of level 2 and level 3 escalations  People management Manage a team of given advisers.  Setting daily and weekly targets for individuals and team.  Knowledge sharing of team members  Meet the given Targets  Feedback & Reporting  Coordinating with support functions  Sharing team productivity reports  Increase productivity in the allocated span  Improving quality of team output  Maintaining general floor discipline  Taking care of level 2 and level 3 escalations  People management



Bata India Limited

• India
• Retail Apparel and Fashion
• 700 & Above Employee

• operations officer

  • Jan 2014 - Jan 2015

  • Responsible for order deliveries/order fulfillment pan India • Responsible for catalog management of website and partners • Responsible for ecommerce call center operations • Responsible for Social Media Reputation management/Issue Resolutions TAT • New affiliate/business partner liasioning • Contract negotiations with business partners, 3 PL providers, Social Media listening tools Achievements: • Brought the delivery SLA of order from an average of 5 days to 3 days in a span of 1 month • Brought down complaint SLA to 1 Day from 3 days. Manage and report strategy, design, implementation and compliance of one or more business processes across functions like , marketing, customer service, warehouse and logistics. Show less



Jabong

• India
• Apparel & Fashion
• 500 - 600 Employee

• Assistant Manager - Operations

  • Apr 2012 - Oct 2013

  Customer Care Operation Vendor Communication Inventory Management Order Cancellations Refunds and Returns Customer Care Operation Vendor Communication Inventory Management Order Cancellations Refunds and Returns



Times Internet

• India
• Technology, Information and Internet
• 700 & Above Employee

• Management Trainee

  • May 2011 - Jul 2011

  Have worked on Relaunch of Timescity.com JD : - Mapping Data Entry Data Sanitation Verification of existing Data CRM Entries Generation of Sales Leads Have worked on Relaunch of Timescity.com JD : - Mapping Data Entry Data Sanitation Verification of existing Data CRM Entries Generation of Sales Leads



Times Internet

• India
• Technology, Information and Internet
• 700 & Above Employee

• intern

  • 2011 - 2011

  Mapping, Data Entry, Work on CMS, Data verification, Sales Lead Mapping, Data Entry, Work on CMS, Data verification, Sales Lead



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Officer

  • Oct 2009 - Jun 2010

  Worked for OPTUS which is an Australian Telecom Organisation High level customer service Managing difficult or distressed customers in a calm & diplomatic manner Solve Optus customer's technical ADSL & Cable Internet Problems over phone Meet Daily weekly and monthly targets Solve and closed 75% of the cases Create a positive customer experience by providing an efficient and quality solution to customers problem Working in a team environment, training and assisting new staff Ensuring compliance to OHS, corporate customer service & security procedures Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Officer

  • Apr 2009 - Nov 2009

  Was in U.S process for Hewlett Packard Resolve all types of Technical errors of HP All In One Printer (Hardware/ Software) High level customer service Meet Daily weekly and monthly targets Solve and closed 90% of the cases Create a positive customer experience by providing an efficient and quality solution to customers problem Working in a team environment, training and assisting new staff Ensuring 100% compliance, corporate customer service & security procedures Was in U.S process for Hewlett Packard Resolve all types of Technical errors of HP All In One Printer (Hardware/ Software) High level customer service Meet Daily weekly and monthly targets Solve and closed 90% of the cases Create a positive customer experience by providing an efficient and quality solution to customers problem Working in a team environment, training and assisting new staff Ensuring 100% compliance, corporate customer service & security procedures