Experience

Brown Thomas Arnotts

• Ireland
• Retail
• 400 - 500 Employee

• Warehouse Assistant

  • Jun 2022 - Present

  • Being the main contact for efficiently picking orders ensuring that all the goods were delivered with the highest quality standard required. • Handled an average of 15-25 deliveries per day while checking accuracy and reviewing the orders with attention to details. • Ensured that the warehouse always remained clean and tidy while unloading incoming deliveries according to procedures as well as ensuring accuracy of all products. • Being a collaborative team member behaving towards to everyone`s safety as main priority. • Managed to report internally any matter that would affect the progress of work including breakdowns, damages, or any missed items. Show less



Allied Brasil

• Brazil
• Retail
• 700 & Above Employee

• Credit Assistant

  • Jul 2013 - May 2018

  • Worked as contractor providing services to 3 different banks helping and supporting customer through phone calls and email. • Handled a high volume of emails and average of 30 to 40 phone calls daily actively reading and listening carefully customers queries driving to resolution. • Handled to conciliate all the payments and credits settlements on customers account from the prior day while reviewing and issuing an average of 30 invoices per day. • Being promoted after 04 months – coordinated the account receivable and payment department. • Was responsible for any payment settlements on client’s system ensuring they complied with the organization policy. • Managed to report any potential risk cases to managers for further investigation. • Developed and maintained a sustainable relationship with clients to ensure that all the payment settlements were done within timely manner. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2011 - Sep 2012

  • Provided world class customer service spanning customers and suppliers through email. • Managed to assist an average of 40 to 50 customers per day with online registration and payment processes. • Supported customers with any payment related issues, policy related questions while confirming that all the required information on system are up to date. • Handled all the customer`s file controlling, organizing, and categorizing them alphabetically. • Being available to answer any of our customers queries by communicating directly with customers, partners, and other internal teams. Show less



Banco do Brasil

• Banking
• 700 & Above Employee

• Office Assistant

  • Jul 2010 - Jun 2011

  • Worked for one of the most popular Bank in Brazil providing customer support along face to face and phone. • Being able to professionally deal with difficult customers providing resolution to their inquiry and avoiding any complaints. • Supported customers face to face in the branch with withdraws, loans, investment related queries as well as any other product questions and transferring them to the appropriate team when needed. • Assisted workmates with covering phone calls triage on their absence directing customers to the right department. • Developed a deep knowledge regarding to all the bank products being able to support customers with any question or issues ensuring that customers’ needs were met. Show less