Felix M.
Nursing Assistant at Doha Clinic Hospital- Claim this Profile
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English Full professional proficiency
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Swahili Native or bilingual proficiency
Topline Score
Bio
Credentials
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Basic Life Support for Healthcare and Public Safety (BLS)
UAQ SAFETY AND CONSULTANCYJun, 2021- Nov, 2024 -
Become a Customer Service Specialist
LinkedInAug, 2020- Nov, 2024 -
Building Rapport with Customers
LinkedInAug, 2020- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInAug, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInAug, 2020- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInAug, 2020- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInAug, 2020- Nov, 2024 -
De-Escalating Intense Situations
LinkedInAug, 2020- Nov, 2024 -
Google Tag Manager Fundamentals
SEO By GoogleMay, 2020- Nov, 2024 -
The Fundamentals Of Digital Marketing
Google Digital GarageMay, 2020- Nov, 2024
Experience
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Doha Clinic Hospital
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Qatar
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Hospitals and Health Care
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100 - 200 Employee
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Nursing Assistant
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Sep 2021 - Present
• To undertake all duties in line with the training and instruction provided by the Practice Nurse and General Practitioners.• Assist in ensuring patient care by chaperoning and assisting patients to dress and undress. • Conduct weight and height measurements, test and record blood pressure and blood sugar levels.• The testing and result recording of clinical specimens.• Provide assistance in minor operations ensuring patient care by chaperoning.• Venipuncture and the taking and preparing of pathology samples.• Assist with the provision of health checks for both newly registered patients and the over 75’s.• Carry out routine patient dressings in accordance with practice guidelines following suitable training.• The collection of clinical waste, ensuring appropriate storage prior to disposal.• To ensure adequate clinical stock levels and medical stationery and maintain an effective stock management system.• Ensure adequate stock levels in stock room, treatment rooms, fridges and cupboards.• The checking and recording of medical supplies on receipt.• Receiving telephone messages, recording and transmitting accordingly.• The inputting of information onto the Practice clinical system.• The ongoing cleaning of clinical equipment and working surfaces, preparing treatment rooms prior to use.• Ensure adequate infection control procedures in the treatment and consulting rooms.• Carry out any reasonable duties which may be requested from time to time. • Work safely at all times in accordance with Legislative requirements and Practice Policies and Procedures.
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Nursing Assistant
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Dec 2021 - Present
• Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating.• Turning, and positioning patients; and providing fresh water and nourishment between meals.• Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.• Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.• Provides patient comfort by utilizing resources and materials• Transporting patients• Answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.• Documents actions by completing forms, reports, logs, and records.• Maintains work operations by following policies and procedures.• Protects the organization’s value by keeping patient information confidential.• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and standards.• Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.• Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; • Exploring opportunities to add value to job accomplishments
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Head Barista
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Nov 2020 - Sep 2022
Prepare sales reports at the end of the day Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department Working to attract new customers and expanding the menu Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally Making recommendations to customers and making sure all questions are answered promptly Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times Making sure there is good communicating at the bar. Reporting any irregularities/ misconduct to the management. Following the standard operating procedure to achieve the organization’s objectives. Assist management hiring, training, scheduling, evaluating, disciplining and motivating associates. Ensuring junior baristas comply with the establishment`s code of conduct. Doing inventory and making sure that any discrepancies are balanced. Reporting to the manager any guest feedback for efficient and smooth running of the establishment
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Bartender
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May 2019 - Oct 2020
Welcome patrons and present beverage menu Discuss beverage items, make suggestions and answer any inquiries Describe current promotions and new products Take customer orders accurately Operate coffee making equipment Prepare and present beverages according to established recipe and presentation standards Serve prepared food items such as muffins and bagels Prepare and pack coffee bean purchases for customers Record and accurately process purchases using the POS system Collect and process payments from the customer including cash, credit and debit cards Comply with health, safety and hygiene guidelines and regulations Ensure customer service stations are well stocked Maintain clean and hygienic work area Dismantle and clean machinery as needed Display merchandise in an attractive and functional manner Monitor and order inventory Stock inventory according to storage requirements Complete opening and closing duties for each shift
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% ARABICA
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Hong Kong
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Restaurants
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200 - 300 Employee
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Lead Barista
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Sep 2018 - Mar 2019
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Marble Slab Creamery
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Restaurants
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100 - 200 Employee
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Supervisor
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Jun 2017 - Aug 2018
Greeting customers in a friendly manner and taking ice cream and drink orders Preparing and serving beverages, cookies, ranging from simple to elaborate ones Preparing and serving food items such as soups, sandwiches and pastries Answering customers’ questions about menu choices Promoting and recommending menu options to customers Taking payment from customers Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs Keeping the work environment sanitary and organized Evaluating and modifying processes to improve efficiency and quality of service
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Mixologist
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Jan 2016 - Feb 2017
Manage Bar InventoryHelp the bar Manager prepare the duty scheduleChecking the guests are of the required age before serving them any alcoholicbeverages. Deliver a consistently high level of customer service to each client. Maintain a safe environment by identifying problem clients and having them removed Keep bar area clean in accordance with the company’s guidelines as well as therequirements of the local health department Maintain an accurate cash drawer throughout the night and be able to account for anyand all discrepancies in the final drawer tally Mix all drinks based on the serving sizes as outlined in the company manual to keepdrink costs at a minimum Develop an efficient work pace that keeps the customers at the bar and in the diningroom satisfied at all times Making sure there is good communicating at the bar. Preparing foods & salads following health, safety & sanitation guidelines for allproducts Following the standard operating procedure to achieve the organization’s objectives. Ensuring that all foods & ingredients are stored in the proper manner to ensurefreshness at all time Reading the temperatures of all the chillers to ensure the required temperature ismaintained as per the food item categories.
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Java House Africa
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Kenya
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Food and Beverage Services
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500 - 600 Employee
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Barista
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Jan 2012 - Jan 2015
Responsibilities Greet all patrons and present beverage menu Keep the bar area clean in accordance with the company’s guidelines as well as therequirements of the local health department Maintain an accurate cash drawer throughout the night and be able to account for anyand all discrepancies in the final drawer tally Mix all drinks based on the serving sizes as outlined in the company manual to keepdrink costs at a minimum Develop an efficient work pace that keeps the customers at the bar and in the diningroom satisfied at all times Making sure there is good communication at the bar. Preparing foods & salads following health, safety & sanitation guidelines for allproducts Following the standard operating procedure to achieve the organization’s objectives. Ensuring that all foods & ingredients are stored in the proper manner to ensure
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Education
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American University
Higher National Diploma, Nursing Education -
Philippine International Institute- Qatar
Higher National Diploma, Adult Health Nurse/Nursing -
Marriott International
Certificate, Respect For All; Guests Requests -
Marriott International
Certificate, Supply Chain Transparency -
Marriott International
Certificate, Basics Accounting Skills for Non-Financial Professionals -
Marriott International
Certificate, Food & Beverage Cleaning Public Spaces -
Marriott International
Certificate, New Ways to Clean - Commitment to Clean -
Marriott International
Certificate, New Ways of Being. Module 1 -
Marriott International
Certificate, Setting The Context- Asia Pacific -
Marriott International
Certificate, Commitment to Clean Module 3 -
Marriott International
Certificate, Everyone Plays A Role; Commitment to Clean. Module 8 -
Marriott International
Certificate, Supply Chain Management Basics -
Marriott International
Certificate, New Ways of Cleaning ( EMEA ) Module 2 -
Marriott International
Certifficate, Food & Beverage Learning Journey- Buffets New Cleaning Protocols -
Marriott International
Certificate, Commitment to Clean : Touchless Transactions ( EMEA ) -
Dante Mixologists Training Institute
Certificate, Bar Management