Human Resources Assistant

• Oct 2020 - Present

Human Resources Associate

• Feb 2018 - Mar 2020

Bilingual Human Resources (Customer Service Representative) (Contingent Worker)

• Aug 2016 - Feb 2018

HR Customer Service Representative•Support includes first contact technical support for human resources enabling systems like Workday.•Perform intake of HR operational inquiries via telephone or email.•Will assess inquiries or reported issues to determine best method of resolution.•Will assign inquiries to appropriate functional specialists if not resolved at first contact.•Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.•Utilize knowledgebase to support issues resolution or case escalation.•Provide high touch customer service that meets expected service levels and business performance goals.•Coach callers in the use of self-service.•Support the integrity of employee records and Workday data.•Perform transactional work to resolve customer inquiries initiated from emails / phone / mail / chat.•Document inquiries and escalate to other parties as necessary.•Perform warm transfers of calls to next tier or direct to third party vendor if appropriate.•Provide follow up communication to customers to ensure satisfaction and ticket resolution.•Properly document customer contact information and customer notes regarding interaction.•Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.•Identify and report any call trends or product trends to the Team Lead or Supervisor.•Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.•Participate in scheduled and ad hoc training in order to improve policy and process acumen.•Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications.

Human Resources Clerk

• May 2015 - Aug 2016

Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Complete hire paperwork for all new employees. I am directly involved with Payroll, Employee Relations, Benefits and Compensation, Merit Increases and all aspects of Human Resources in a retail environment for the largest retail company of the Outdoor World. Maintain confidentiality with all sensitive and Personal Identifiable Information (PII). Assist with planning and implementing all associate activities. Schedule and conduct new employment interviews and orientations. Effectively use Workday, Kronos, Sterling and recently Ceridian.

Local Veteran Employment Representative/Disabled Veterans Outreach Program Specialist

• Apr 2013 - Jan 2015

LVER-Supervising the provision of all SVCS to Veterans furnished by employment service employees, including counseling, testing, and identifying training and employment opportunities; monitoring job listings from federal contractors to see that eligible Veterans get priority in referrals to these jobs; monitoring federal DEPT and agency vacancies listed at local state employment service offices and preliminary processing of complaints from Veterans about the observance of Veterans' preference by Federal employers; promoting and monitoring the participation of Veterans in federally-funded employment and training programs; cooperating with the DEPT of VA to identify and aid Veterans who need work-specific prosthetic devices, sensory aids or other special equipment to improve their employability; and contacting community leaders, employers, unions, training programs and VSO's to be sure Veterans get the services to which they are entitled.DVOP-Provide intensive services to meet the employment needs of disabled Veterans and other eligible Veterans, with the maximum emphasis directed toward serving those who are economically or educationally disadvantaged, including homeless Veterans, and Veterans with barriers to employment. DVOP specialists are actively involved in outreach efforts to increase program participation among those with the greatest barriers to employment which may include but should not be limited to: outplacement in DEPT of VA (DVA) Vocational Rehabilitation and Employment Program offices; DVA Medical Centers; routine site visits to VSO organization meetings; Native American Trust Territories; Military installations; and, other areas of known concentrations of Veterans or transitioning service members. The case management approach, taught by the National Veterans' Training Institute, is generally accepted as the method to use when providing vocational guidance or related services to eligible Veterans identified as needing intensive services.