felix oppong
Automotive customer service representative at Automobile Engineering and Technical Services - AETS- Claim this Profile
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Bio
Experience
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Automobile Engineering and Technical Services - AETS
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Ghana
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Automotive
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1 - 100 Employee
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Automotive customer service representative
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May 2020 - Present
• Manage large amounts of incoming phone calls.• Identify and assess customers’ needs to achieve satisfaction.• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Built sustainable relationships and trust with customer accounts through open and interactive communication. • Manage large amounts of incoming phone calls.• Identify and assess customers’ needs to achieve satisfaction.• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Built sustainable relationships and trust with customer accounts through open and interactive communication.
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CPS AFRICA (CFAO group)
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Belgium
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Motor Vehicle Manufacturing
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1 - 100 Employee
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assistant service engineer
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Mar 2010 - Oct 2014
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Education
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2020 - 2022
poznan university of life sciences
Master's degree, Wood Science and Wood Products/Pulp and Paper Technology -
2013 - 2015
Kwame Nkrumah' University of Science and Technology, Kumasi
Bachelor’s Degree, Mechanical Engineering -
2003 - 2006
accra polytechnic
HND, MECHANICAL ENGINEERING -
2021 -
poznan university of life sciences
Master of Science - MS, Wood Science and Wood Products/Pulp and Paper Technology -
2021 -
poznan university of life sciences
Master of Science - MS, Wood Science and Wood Products/Pulp and Paper Technology
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