Experience

National Institute of Credit Administration (NICA)

• Nigeria
• Non-profit Organization Management
• 1 - 100 Employee

• Secretary to the CEO/Registrar

  • Sep 2020 - Present

  • Handled successfully 60+ incoming telephone calls with an overall customer satisfaction score of over 95 percent based on feedback forms. • Managed the day-to-day calendar of the company CEO. Prepared and distributed minutes of meetings during executive and general meetings • Coordinated office budget activities and managed departmental accounts payable activities, purchasing and reconciliation, travel/entertainment approval. • Improved office efficiency by implementing color-coded filing system and introducing additional time saving measures. Created expenses reports, budgets and filing system • Prepared and composed correspondence, spreadsheets, presentations and other documents as needed. Maintained calendar, scheduled appointments, and booked accommodation for the CEO/Registrar. Show less



H&O Hotels Limited

• United Kingdom
• Hospitality

• Front Office & Duty Manager

  • Jul 2017 - Sep 2019

  • Managed and trained a staff of 15 front office staffs, 80 hotel staffs of a 110-room boutique hotel to ensure a quality guest experience upon check-in and checkout of the hotel. Monitored Departmental costs to ensure performance against budget. • Prepared daily and weekly staff schedules, and assigned staff to appropriate departments. Oversaw the general upkeep of all areas around the hotel, as well as personal safety of guests and staff. • Hired and trained front desk staffs, Bell staffs and Concierge staffs on hotel procedure/policies and job functions/responsibilities. • Directed, oversaw and coordinated shift of the hotel staffs. Recorded the details of events in Duty Manager Log Book and take necessary actions. Monitored Front Office Staff to ensure guests receive warm attention and personal recognition. • Coordinated with housekeeping and maintenance departments to ensure rooms’ readiness, utmost guest satisfaction and optimal revenue. • Monitored and ensured all VIP's and Special Attention Guests' needs are being met while exceeding guest expectations. • Prepared revenue reports, forecasted weekly occupancy of the hotel, arranged all scheduling of Front Office and Concierge staff members along with budget planning, and control duties. • Reviewed night auditor financial reports to ensure all accounts were accurate reducing adjustments and refunds and prepared a detailed review of activity for General Manager. • Maintained a constant, visible physical presence in all public areas. Coordinated with Front Office and Club Floor on VIP arrivals, walk-ins, groups and guests with special requests, relocated guests during full house situations. Show less



Iveno Bakery & Fast Food

• Production Supervisor

  • Feb 2015 - Jul 2017

  • Increased gross sales by 70% over 3 months by building relationship with Fortune 500 Company executives with cumulative revenue of N4.6m. • Increased and managed clientele base by constantly engaging customers. • Managed all administrative tasks associated with sales, customers’ engagement, retention and supply. • Cooperated with the sales staffs to implement sales strategies to meet sales target and improve revenues. • Increased gross sales by 70% over 3 months by building relationship with Fortune 500 Company executives with cumulative revenue of N4.6m. • Increased and managed clientele base by constantly engaging customers. • Managed all administrative tasks associated with sales, customers’ engagement, retention and supply. • Cooperated with the sales staffs to implement sales strategies to meet sales target and improve revenues.



Paluefe Hotel, Oleh

• Front Office Supervisor

  • Apr 2012 - Jun 2013

  • Managed the day-to-day routine of the hotel’s front office area, including supervision of 20 front office employees. Accepted and confirmed room reservations via letter, telephone, E-mail, or personal contact. Directed daily Front Office operations & recommended new procedures to improve productivity and streamline services. • Ensured that customer related issues, complaints were resolved in a timely manner consistent with company policies. Provided outstanding customer care, greets guests and resolving issues/problems arising from guests' complaints, reservations, and room assignments. • Responded to telephone and in-person quest inquires and requests regarding hotel services, reservations, local attractions, and directions. • Supervised daily team shift process to ensure all team members adhere to standard operating procedures. Communicated company policies and procedures in a professional and courteous manner. • Trained employees in front desk operations, including cash handling, customer service, policies and procedures, coach and counsel employees regarding career and personal development. • Performed and delegate various tasks, such as making and confirming reservations, collecting guests’ payment, issuing room keys and collaborating with housekeeping and maintenance department to resolve issues and guest complaints. • Provided guests with outstanding guest service, efficient and effective registration and billing services in a cheerful, friendly manner. • Courteously and accurately answered inquires pertaining to hotel services, guest registration, and reservation. Show less



Jofa-Orugba Company Nigeria Limited

• Secretary and Executive Personal Assistant

  • Jan 2009 - Jul 2012

  • Typed and printed various correspondence, reports, business proposal and quotation in accordance with company procedures and policies. • Answered telephone calls and give information to callers, took messages, and transferred calls to appropriate department and send and replied emails. • Inventoried and ordered supplies, processed purchase orders &requisitions • Managed payroll for 100+ employees and scheduled and coordinated meetings, booked hotels and conference rooms. • Received and forwarded all correspondence such as letters, emails and packages to staff members and various departments. Show less