Felix Kirmeyer

Lead Consultant at NTT DATA DACH
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Contact Information
us****@****om
(386) 825-5501
Location
Germany, DE
Skills

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Credentials

  • Bachelor of Arts (B.A.) - Marketing & Sales
    FOM University of Applied Sciences for Economics and Management
    Sep, 2012
    - Oct, 2024
  • Bachelor of Business Administration (BBA) - International Marketing
    Fontys Venlo University of Applied Sciences
    Aug, 2014
    - Oct, 2024

Experience

  • NTT DATA DACH
    • Germany
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Consultant
      • Jan 2021 - Present

      Supporting the insurance industry in creating sustainable customer experiences. Advisory for our customers regarding to insurance sales of the future, transformation from product to service culture, customer profiling and much more. Supporting the insurance industry in creating sustainable customer experiences. Advisory for our customers regarding to insurance sales of the future, transformation from product to service culture, customer profiling and much more.

  • Allianz
    • Germany
    • Financial Services
    • 700 & Above Employee
    • Project Lead
      • Feb 2019 - Dec 2020

      Allianz Lebensversicherungs-AG, Pension and Benefits - Media, Strategy and ProjectsDevelopment and implementation of an integrated communication concept to increase customer satisfaction for a voluntary company pension product. In addition, a suitable communication strategy was implemented.As part of the project, sales and marketing measures were designed and implemented that led to an increase in voluntary deferred compensation. Selection of communication channels and control of Allianz media throughout Germany.Project management, ensuring an agile approach.

    • Business Analyst
      • Aug 2015 - Feb 2019

      Allianz SE, Group HR - Pension and Benefits - Project & Process ManagementAnalysis, conception, implementation and development of a central tool for targeted problem solving of customer needs, including routing, documentation. A user-friendly tool was designed and developed so that errors, requirements and technical tests can be resolved efficiently and effectively in the specialist area. The relevant information is displayed and collected centrally on a platform. Decomissioning project of a host-based company pension administration system for Allianz (ex) employees in Germany. Selection of a suitable target system platform as a successor system.Analysis and definition of functional and technical requirements for the target system. Elaboration of potential implementation options including integration of the results in a market study. Control of the evaluation and selection process of potential providers in cooperation with Procurement.

    • Customer Service Agent
      • Feb 2012 - Aug 2015

      Allianz Deutschland AG, Customer Service department Property & Casualty- Case-closing processing of customer inquiries- Securing existing customers by updating contracts, including up- and cross-selling- Complaint management

    • Apprenticeship - Businessman for insurance and finance
      • Sep 2009 - Feb 2012

      Allianz Deutschland AG, P&C, Contract, Claims department and Sales

Education

  • Fontys University of Applied Sciences
    Bachelor of Business Administration - BBA, International Marketing
    2014 - 2016
  • FOM University of Applied Sciences for Economics and Management
    Bachelor of Arts, Bachelor of Business Administration - Sales & Marketing
    2012 - 2017
  • Allianz Six Sigma / Operational Excellence (ALSS/OPEX)
    Blue Belt trained
    2016 - 2016
  • Show Low High School, Arizona, USA
    High School Graduation
    2006 - 2007

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