Felix J.
Senior Information Technology Engineer at Taoglas- Claim this Profile
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Bio
James Desson
Felix is a determined and dedicated technology professional, who takes great pride in his work. When faced with new or unfamiliar challenges, Felix is effective at learning and studying to expand his skillset. That skillset includes Cloud Operations, Service Delivery, Server/VM environments, M365, networking and management. Felix is collaborative and friendly, both with team members and external clients.
Bernat Llopart Artigas
Felix has been working for 1 year and 4 months in centrexIT and he has been a key player of the Project Team since day 1. He has always the best of the attitudes, he is a results-oriented person who always puts the costumer first and he always tries to meet all project deadlines in accurate manner trying to mitigate client impact. His work and contribution, including the extended hours of dedication are greatly honored. I saw him grow as a project engineer specially on M365 Hardening projects, he become our SME for that type of projects in less than a year. He is a hard worker and always is open to help all team members across the organization and provide guidance when needed. I will miss Felix charm, professionalism, empathy, and strength. I can recommend him without hesitation to any company which is looking for a Project Engineer. I wish him all the best for his future endeavors, and I hope our paths do cross again!
James Desson
Felix is a determined and dedicated technology professional, who takes great pride in his work. When faced with new or unfamiliar challenges, Felix is effective at learning and studying to expand his skillset. That skillset includes Cloud Operations, Service Delivery, Server/VM environments, M365, networking and management. Felix is collaborative and friendly, both with team members and external clients.
Bernat Llopart Artigas
Felix has been working for 1 year and 4 months in centrexIT and he has been a key player of the Project Team since day 1. He has always the best of the attitudes, he is a results-oriented person who always puts the costumer first and he always tries to meet all project deadlines in accurate manner trying to mitigate client impact. His work and contribution, including the extended hours of dedication are greatly honored. I saw him grow as a project engineer specially on M365 Hardening projects, he become our SME for that type of projects in less than a year. He is a hard worker and always is open to help all team members across the organization and provide guidance when needed. I will miss Felix charm, professionalism, empathy, and strength. I can recommend him without hesitation to any company which is looking for a Project Engineer. I wish him all the best for his future endeavors, and I hope our paths do cross again!
James Desson
Felix is a determined and dedicated technology professional, who takes great pride in his work. When faced with new or unfamiliar challenges, Felix is effective at learning and studying to expand his skillset. That skillset includes Cloud Operations, Service Delivery, Server/VM environments, M365, networking and management. Felix is collaborative and friendly, both with team members and external clients.
Bernat Llopart Artigas
Felix has been working for 1 year and 4 months in centrexIT and he has been a key player of the Project Team since day 1. He has always the best of the attitudes, he is a results-oriented person who always puts the costumer first and he always tries to meet all project deadlines in accurate manner trying to mitigate client impact. His work and contribution, including the extended hours of dedication are greatly honored. I saw him grow as a project engineer specially on M365 Hardening projects, he become our SME for that type of projects in less than a year. He is a hard worker and always is open to help all team members across the organization and provide guidance when needed. I will miss Felix charm, professionalism, empathy, and strength. I can recommend him without hesitation to any company which is looking for a Project Engineer. I wish him all the best for his future endeavors, and I hope our paths do cross again!
James Desson
Felix is a determined and dedicated technology professional, who takes great pride in his work. When faced with new or unfamiliar challenges, Felix is effective at learning and studying to expand his skillset. That skillset includes Cloud Operations, Service Delivery, Server/VM environments, M365, networking and management. Felix is collaborative and friendly, both with team members and external clients.
Bernat Llopart Artigas
Felix has been working for 1 year and 4 months in centrexIT and he has been a key player of the Project Team since day 1. He has always the best of the attitudes, he is a results-oriented person who always puts the costumer first and he always tries to meet all project deadlines in accurate manner trying to mitigate client impact. His work and contribution, including the extended hours of dedication are greatly honored. I saw him grow as a project engineer specially on M365 Hardening projects, he become our SME for that type of projects in less than a year. He is a hard worker and always is open to help all team members across the organization and provide guidance when needed. I will miss Felix charm, professionalism, empathy, and strength. I can recommend him without hesitation to any company which is looking for a Project Engineer. I wish him all the best for his future endeavors, and I hope our paths do cross again!
Credentials
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Certificate of Completion Running Containers on Amazon Elastic Kubernetes Service
Amazon Web Services (AWS)Jul, 2023- Nov, 2024 -
Certificate of Completion Architecting on AWS
Amazon Web Services (AWS)Jan, 2023- Nov, 2024 -
Certificate of Completion Systems Operations on AWS
Amazon Web Services (AWS)Dec, 2022- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2020- Nov, 2024 -
VMware Certified Professional - Data Center Virtualization 2019 certificate
VMwareDec, 2019- Nov, 2024 -
VMware vSphere: Optimize and Scale [V6.7] Training
VMwareOct, 2019- Nov, 2024 -
vSphere 6.5 Foundations Exam
VMwareDec, 2018- Nov, 2024 -
Introduction to Cloud Computing
ALISON - Free Online LearningAug, 2016- Nov, 2024 -
CCNA
Cisco
Experience
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Taoglas
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Ireland
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Telecommunications
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100 - 200 Employee
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Senior Information Technology Engineer
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Oct 2021 - Present
Managing AD, O365 and SharePoint Environments. Manage WIFI/LAN/WAN architecture to ensure data connectivity and security. Designing and Installing software and hardware systems. Manage the backup software. Training staff on newly installed systems. Responding to general IT requests and manage and engage vendors if required. Procurement of IT software and devices as per the needs. Ensuring security software is kept up to date. Provide monthly reports to the Management. Managing AD, O365 and SharePoint Environments. Manage WIFI/LAN/WAN architecture to ensure data connectivity and security. Designing and Installing software and hardware systems. Manage the backup software. Training staff on newly installed systems. Responding to general IT requests and manage and engage vendors if required. Procurement of IT software and devices as per the needs. Ensuring security software is kept up to date. Provide monthly reports to the Management.
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centrexIT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Engineer
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Jul 2020 - Oct 2021
As a Project Engineer, coordinates with project architects, designers, owners, and field personnel. Coordinates, Implement & deliver assigned projects with highest quality. If required coordinate and troubleshoot the project related issues with vendors & project subcontractors. Acts as the “information hub” for project to office and field personnel to ensure continuity of work. Offers technical information to project supervisor to ensure work complies with applicable codes, drawings, and specifications. Coordinate & assist in preparation of estimates, and compile data to assist in analyzing project progress. Monitor and track project quality control metrics and activities on a regular basis, provide timely and accurate quality reports, and raise issues to PM or Superintendent as appropriate. Inspects all work to assure compliance with plans and specifications. Show less
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NTT
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Japan
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IT Services and IT Consulting
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700 & Above Employee
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VMware Engineer
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Apr 2018 - Jul 2020
As a Virtualization Engineer, provide day-to-day operational support for VMware VCenter, ESXi, vROPS, NSX, Nutanix (HCI), iSCSI, Storage and Cloud infrastructures over 800 ESXi hosts globally. Plan and implement changes to infrastructure with the goal of enhancing performance. Install and configure the VMware cloud products, apply patch, remediation, upgrade drivers and firmware also check for compatibility issues, conduct QA. Perform data migration and disaster recovery operations. Proactively replace any malfunctioning hardware and performs reconfiguration. Coordinates with vendors until the malfunctioning hardware back to production stage. Configure security settings or access permissions for users and groups. Provides Tier II support; accepts, responds and resolves escalated tickets on a timely basis. Troubleshooting includes the virtual machine performances, VMware vSphere v5.x, v6.x, Cisco UCS & Dell hardware software related issues. Monitors user satisfaction and maintains accountability. Documenting the process and troubleshooting procedures and sharing with team members. Create and maintain project documentation, including Implementation steps. Adheres to departmental policies such as thorough testing and migration plans, adherence to outage windows, and follows Change Management policies and procedures. Keeps up to date about new technology and developments in infrastructure operations. Investigates technology solutions under consideration by attending training, reading, hands-on testing. Responsible for the platform operations support, managing high priority and major incidents until resolution. Work with different tools for monitoring and performance management for the public and private cloud infrastructure globally. Always take ownership and hold accountability for escalations from clients and the service delivery team until it is resolved. Show less
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Dimension Data
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Cloud NOC Operations Lead
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Sep 2016 - Mar 2018
Daily Operations would include supervise the daily working of NOC engineers, Work with Engineering and Customer Support closely on issues escalations. Supporting all Service Cloud Infrastructure systems and services. Ensuring that customer needs are properly defined and satisfactorily met. Identifying and verifying service impact to customers. Evaluate and performing QA of new tools to better manage the Service Infrastructure. Ensuring that Events, Incidents and Service Requests (tasks) are managed in a timely manner, in line with the agreed SMSO process. Take ownership and hold accountability for Escalations from clients or Service Delivery, ensure drive is maintained until completion or advised otherwise by the client or Service Delivery. Be involved in Client calls, either for Incident or regular review Drive the timely closure of tasks, ensuring that cases are actively worked on in line with Service Levels and priorities. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Network Operations Manager
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May 2015 - Apr 2016
Managing 30 member team of network professionals handing incidents and changes.Handle escalations of high severity network incidents that have critical business impact.Ensure high quality services delivery through constant improvement processes.Work with personnel to ensure correct skills are in place and education paths defined.Ensure team(s) have clear goals and regular reviews on status. Perform yearly appraisals and pay evaluations. Present to customers/management plans, status and other business related information. Collaborate with peers and the management team in setting both tactical and strategic direction. Responsible to entail communication with Network vendors, Account DPEs, Service Managers, Problem and Change managers, will require facilitation of solutions between parties and will be a point of escalation. Responsible of the Network operations area is to manage an efficient delivery of Network services from our vendors to our clients. Ensuring delivery of Network services accordingly to agreed service levels, Measuring, reporting key performance indicators and identifying improvement to increase service performance,Managing and developing a collaborative relationship with key stakeholders, Responsible for quality and delivery of defined network services. Show less
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Customer Technical Leader for Network (Global account) IBM
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Nov 2012 - Apr 2015
Ensuring all technical jobs related with projects and production has been delivered on time with high quality. Lead the crisis situation until it resolved and make sure the proper RCA has been delivered to client and also follow up the preventive action plan until it fulfilled. Distribute the technical work within team and make sure the skills has been spread across team. Manage and support various customers (industry, commerce) operating worldwide. Day to day work with issues on Network Services (WAN, LAN, Wireless Autonomous & Controller based .Drive major incidents and crisis impacting Security Infrastructure (Checkpoint/ Juniper Cisco ASA Firewalls, Blue-coat Proxies, Finjan, VPNs). Manage relationship, SLAs issues with WAN providers and subcontractors. Manage operational relationship with the customer, quality of service and commitment of outsourced business (contracts, SLAs)manage and verify all the technical changes and make sure all of them are well prepared and executed successfully. Show less
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Team Leader
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Dec 2010 - Oct 2012
Ensuring proper resolution and escalation of high critical problems to management;Coordination of the involvement of country focal points, country members, DPE, SDM, SMDC and IMT Management; Controlling of incidents, i.e. review/assign/close changes, review and resolve/escalate solved problems, participate on change/problems conference calls and planning of changes and Crisis meetings related to production impact; Acting as a Technical Focal Point for all technical issues related to 2nd and 3rd Level Network activities;Focal Point of Client Corporate Audit (SAT result), managing of other IBM internal audits;Shift coverage planning and distribution of workload in the team and resolving and reporting any issues to management maintenance and correctness of shift plan; Regular reporting of monitoring of team performance and clear communication of team results to management, quality and measurement reporting to management; Monitoring of IBM rules compliance (ITCS300, BCG, ...) and resolving/reporting any issues to management; Process control, preparation and implementation in the team; Work efficiency identification, implementation of standard tools and automation . Regular interactions with team members to understand the area where improvement is required; active support of new strategies and building of service and organization; Monitoring and covering of the Service Level Quality based on SLA and identification of operational trend data; Leading of hiring candidates (including interviews) Show less
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Network Administrator
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Oct 2007 - Nov 2010
As a network engineer I have been working with various complex and challenging projects acting as the expert technical resource. I was responsible for the network support during the implementation of new solutions or extensions of existing ones. I worked closely with the project office and project managers, planning schedules, coordinating activities, identifying per-requisites and configuring various types of network devices. Several times traveled for business meetings, planning sessions and workshops. In addition I traveled to customer data centers, factory sites and so on to perform various network tasks including configuration as well as testing, measurements. I was responsible to create technical documentation and work instructions for the steady state support teams. Managing day to day network production activities, Incident Management, Problem Management and Change Management (Focal Point for Change Approval of 2nd and 3rd level of Network team)managed network hardware refresh activities – replacement of the old infrastructure with Cisco devices in Europe and APAC locations including following activities like procuring the hardware, analyzing the count of new devices, configuration, documentation and updating work instructions and layouts. The technical activities includes Configuration of routers, switches, Firewalls, wireless access points etc Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT Network Administrator/ Technical Focal Point
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Apr 2004 - May 2007
Leading a team of 15 Engineers, weekly meetings with them, open discussion; Project/solution feasibility, vendor management, project planning and leading an implementation team; Distribution of work among team members, delivering of work in appropriate quality; Leading and/or managing the escalated customer issues until the resolution Configuration of routers, switches, ISDN links, leased lines, mail servers, HP Open View etc. Leading a team of 15 Engineers, weekly meetings with them, open discussion; Project/solution feasibility, vendor management, project planning and leading an implementation team; Distribution of work among team members, delivering of work in appropriate quality; Leading and/or managing the escalated customer issues until the resolution Configuration of routers, switches, ISDN links, leased lines, mail servers, HP Open View etc.
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Ultimate Computes Pvt Ltd
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Mumbai Area, India
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Customer Technical Support Engineer
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Dec 2002 - Mar 2004
Maintenance, troubleshooting and installation of computer systems of various brands (HP, COMPAQ, IBM, HCL, WIPRO, ZENITH) on WINDOWS XP, WINDOWS 2000, WINDOWS 98 Platforms; Managing issues related to desktop applications and OS, LAN & Network printer Maintenance, troubleshooting and installation of computer systems of various brands (HP, COMPAQ, IBM, HCL, WIPRO, ZENITH) on WINDOWS XP, WINDOWS 2000, WINDOWS 98 Platforms; Managing issues related to desktop applications and OS, LAN & Network printer
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