Office Manager

• Jul 2022 - Present

Office Manager

• Jul 2021 - Jul 2022

Office Manager

• Oct 2018 - Sep 2020

• Office Manager for the Department of Management in the Coggin College of Business, reporting to and working in partnership with the chairperson of the department • Maintained department budgets, including the operating budget as well as the professional development budget for each faculty member, using Excel for monitoring and Banner for reconciliation • Provided support to faculty and chairperson in submitting travel requests, organizing and recording departmental meetings, maintaining communication with community advisory council members, course scheduling, and various other tasks as needed Show less

Customer Service Advocate

• Sep 2017 - Sep 2018

Customer Service advocate for health insurance company in a call center setting, providing assistance with making payments, understanding benefits and claims, and locating in network providers Documented calls thoroughly, following up with members with emailed or mailed documentation as well as return phone calls as appropriate Customer Service advocate for health insurance company in a call center setting, providing assistance with making payments, understanding benefits and claims, and locating in network providers Documented calls thoroughly, following up with members with emailed or mailed documentation as well as return phone calls as appropriate

Texas Works Advisor I

• Dec 2016 - Apr 2017

Conduct interviews by phone and face to face with clients seeking SNAP or Medicaid benefits Determine benefits program eligibility for SNAP and Medicaid Document interviews and eligibility findings in TIERS documentation software Conduct interviews by phone and face to face with clients seeking SNAP or Medicaid benefits Determine benefits program eligibility for SNAP and Medicaid Document interviews and eligibility findings in TIERS documentation software

Child Protective Investigator

• Dec 2015 - Sep 2016

-Investigated allegations of abuse and neglect against children -Completed face to face visits with children and families to determine validity of allegations -Interviewed adults and children to obtain information and documented information gathering process thoroughly -Participated in child removal process and attended shelter hearings in court -Investigated allegations of abuse and neglect against children -Completed face to face visits with children and families to determine validity of allegations -Interviewed adults and children to obtain information and documented information gathering process thoroughly -Participated in child removal process and attended shelter hearings in court

Technical Advisor

• Nov 2014 - Feb 2015

-Technical Support Advisor providing telephone support for General Motors vehicle radio systems -Technical Support Advisor providing telephone support for General Motors vehicle radio systems

Technical Support Advisor

• Jul 2013 - Feb 2014

-Technical Support Advisor providing telephone based tech support for desktop and portable computers -Technical Support Advisor providing telephone based tech support for desktop and portable computers

Dependency Case Manager

• Nov 2011 - Feb 2013

-Case manager within child welfare case management agency, Circuit 19, State of Florida -Managed a case load of both non-judicial and judicial clients within the system including active home visits, face-to-face client contact, evaluations, reporting, and attending court as necessary -Worked with clients to address child risk and safety concerns; provided services for reunification and successful family outcomes -Responsible for accurate e-file within the Florida State system of record, Florida Safe Families Network (FSFN) -Maintained thorough records and documentation recording client service participation, case plan compliance, and progress in addressing safety and risk issues Show less

Office Assistant

• Apr 2011 - Nov 2011

-Answered phones, took messages, greeted and assisted clients, coordinated meetings, filed, received, and prepared mail, and distributed materials -Maintained database with office records, financial documentation, personnel files, and program documentation and records -Responsible for tracking all deposits, including reconciling payments between EMS reservation software and Banner -Assisting with front-of-house duties for rental events as assigned by the event coordinator -Answered phones, took messages, greeted and assisted clients, coordinated meetings, filed, received, and prepared mail, and distributed materials -Maintained database with office records, financial documentation, personnel files, and program documentation and records -Responsible for tracking all deposits, including reconciling payments between EMS reservation software and Banner -Assisting with front-of-house duties for rental events as assigned by the event coordinator

Substance Abuse Counselor

• Sep 2008 - Feb 2011

-Facilitated and co-facilitated group counseling psycho-social educational groups on substance use and abuse; Incorporated the principles of the Alcoholics Anonymous 12-step program -Supervised up to 28 adolescents at a time within the resident facility; monitored activities, conducted head counts, verified new arrivals, and other duties as necessary -Responsible for all documentation during in-take including safety planning, case notes, and other program forms -Maintained accurate e-file and analog files; data entry and filing paperwork -Organized client charts according to Gateway Community Services specifications Show less

Computer Lab Assistant

• Aug 2006 - Jul 2008