Growth Manager

• Oct 2023 - Present

Entrepreneur in Residence

• Oct 2023 - Present

Head of Customer Success

• Feb 2021 - Sep 2023

Building up an entire Customer Success department from scratch with 3 teams (15 total)that serve the customer journey. Training and developing new hires in their job as well as creating synergies between departments to enable high customer retention and satisfaction is one of the main challenges, I work on and solve. KPI development and tracking for the entire department. Close collaboration with C-level on forecasts and projections. I drive a close collaboration with product development, engineering and sales, to achieve our company goals. Show less

Operations Manager Digital Services

• Sep 2020 - Jan 2021

Building up a new department along establishing new processes and structures.Responsible for all operations and logistics throughout the supply chain for digital services, such as IoT devices, apps, interfaces and remote assistance products.

Operational Specialist

• Sep 2018 - Sep 2020

Major projects: Interim Head of Operations Israel, Interim Head of Operations Oman, Implementation of rental process in RussiaSupported branches: Tel Aviv, Israel; Singapore; St.Martin,Austria; Lagos,Nigeria; Vilnius,Lithuania; Muscat, Oman; Moscow & St.Petersburg,RussiaAs an employee in the operations excellence department, I travelled around the globe for projects in various areas, to support and train other branches and employees of Doka in the fields of commercial office, logistics, IT solutions and operational processes. Show less

International - Internship

• Feb 2018 - Aug 2018

Six month internship in the Sales and Key Accounts Department of Doka GmbH at their branch in Chicago, USA. Responsible for the eCommerce roll-out in the US. Strategic product planning, selection and price definition. Market research and training for employees.The field of activity consisted of• Analyzing and supporting of construction and formwork plans in AutoCAD• Creating project offers for major projects• Calculating costs for major projects• Automation and standardization of templates for offers and calculations• Creating a project plan for the roll- out process in the US• Helping in calculating transport costs for the eCommerce store• Selection of the product sortiment of the online store• Strategic price planning for the US online store• Training of employees in the front- and back-end interface of the eCommerce software• Creating training plans for the US operations and sales departments Show less

OMV - Internship

• Aug 2016 - Jan 2017

Employed at the Financial Risk Management department: • Analysis of the commodity and FX market (with a special emphasis on key indicators and events) • Involvement in risk and volatility calculations for reports and presentations • Peer analysis in the oil and gas industry for bench marking studies with special focus on topics related to capital markets (using Thomson Reuters and industry specific databases) • Support in recurring risk management tasks, including: Daily internal CDS reporting Daily internal oil and gas reporting Weekly and monthly internal reporting (with a special emphasis on oil, gas and FX developments) Automating reports and databases Show less

President of LG Vienna & WINGnet Vienna

• Jan 2016 - Jan 2017

President of - Association for the support of Students of Industrial Engineering and Management - WINGnet Vienna &- European Students of Industrial Engineering and Management - ESTIEM Local Group Vienna• Leading a student organization of ~50 active members • Corporate Relations – acquire cooperative companies, offer beneficial events for both sides, networking , contact person for university & alumni• Event planning, project management, fundraising• Plan and conduct workshops or training for membersThe president of a Local Group has to lead his team to achieve the best possible outcome for all members as well as for all other students at the university, in order to build a sustainable and well organized structure for future generations. Show less

Financial Controller

• Jan 2016 - Nov 2016

Responsible for auditing the financial books of the organization and advising the Board and main stakeholders in financial decisions. Reporting the findings regularly to the General Assembly of members in order to approve the financial decisions taken during the year. ESTIEM is the organization for European Industrial Engineering Students present in 70+ European cities, with around 15.000 members.

Vice-president of Finance at LG Vienna & WINGnet Vienna

• Aug 2014 - Jan 2016

• Coordination and management of relations with the European Central Board, the Project Leaders and the Committees of the central ESTIEM structure• Coordinating the daily expenditure and income of the Local Group and align with central ESTIEM level• Strategic decision-making and communication of decisions• Forecast planning for the Local Group and events, as well as risk management and cost control• Bookkeeping and presenting annually to external auditors• Presentations to train members of the local group in cost control and legal obligations• Prepare and apply for grants and funds on university, national and international level• Contact and maintain current partnerships for the different events that the Local Group organizes bi-/ annually• Create a sustainable structure and project for the future students of Industrial Engineering and Management at Vienna University of Technology• Mentor young ESTIEMers from TU Vienna in their path trough ESTIEMVice-presidents of Finance are highly motivated students across Europe. Each representing their University in the network of ESTIEM. VPs work on promoting an international orientation among their own students by providing a sustainable and substantial structure and communication between European students of Industrial Engineering and Management. The whole board of the Local Group has to work together to achieve the best possible goal. Show less

Plastics Engineer

• Apr 2012 - Aug 2012

Research, testing and development of ski bindings and its plastics components: • Mechanical and thermal analysis and test of new injection molding materials • Approval of new color batches and injection molding parts • Approval of new powder coatings • Creating a new database for already tested materials and color batches Research, testing and development of ski bindings and its plastics components: • Mechanical and thermal analysis and test of new injection molding materials • Approval of new color batches and injection molding parts • Approval of new powder coatings • Creating a new database for already tested materials and color batches

Conscript

• Sep 2011 - Mar 2012

Basic military education - obligatory for every Austrian male person between 18 and 35. Basic military education - obligatory for every Austrian male person between 18 and 35.