Experience

Last Mile Solutions

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Manager

  • Sep 2023 - Present



Avere-France : Electric vehicles Agency

• France
• Transportation Programs
• 1 - 100 Employee

• Customer Relationship manager

  • Jan 2021 - Aug 2023

  - Lead the onboarding process of the companies to integrate the financial support programme. - Guarantee the compatibility between the electric infrastructure projects and the requirements specifications of the programme. - Provide support to companies and individuals about electric mobility. - Manage the integration of new electric chargers to the programme. - Participate in the improvement of internal tools and procedures. - Assistance to create process and communication… Show more - Lead the onboarding process of the companies to integrate the financial support programme. - Guarantee the compatibility between the electric infrastructure projects and the requirements specifications of the programme. - Provide support to companies and individuals about electric mobility. - Manage the integration of new electric chargers to the programme. - Participate in the improvement of internal tools and procedures. - Assistance to create process and communication kits. Show less - Lead the onboarding process of the companies to integrate the financial support programme. - Guarantee the compatibility between the electric infrastructure projects and the requirements specifications of the programme. - Provide support to companies and individuals about electric mobility. - Manage the integration of new electric chargers to the programme. - Participate in the improvement of internal tools and procedures. - Assistance to create process and communication… Show more - Lead the onboarding process of the companies to integrate the financial support programme. - Guarantee the compatibility between the electric infrastructure projects and the requirements specifications of the programme. - Provide support to companies and individuals about electric mobility. - Manage the integration of new electric chargers to the programme. - Participate in the improvement of internal tools and procedures. - Assistance to create process and communication kits. Show less



Hard Rock International

• United States
• Hospitality
• 700 & Above Employee

• Sales & Marketing Coordinator

  • Aug 2019 - Sep 2020

  - Manage a portfolio of B2B key accounts (120 Tour and Travel Opérator / 25 partners FIT / 75 Travel Agencies / MICE). - Coordinate the reservations system and follow up through Salesforce. - Ensure ongoing satisfaction and retention of the portfolio of key accounts. - Communicate client needs and expectations clearly across the required areas. - Manage a portfolio of B2B key accounts (120 Tour and Travel Opérator / 25 partners FIT / 75 Travel Agencies / MICE). - Coordinate the reservations system and follow up through Salesforce. - Ensure ongoing satisfaction and retention of the portfolio of key accounts. - Communicate client needs and expectations clearly across the required areas.



Lodges Exploration

• Paris Area, France

• Founder - Reservation and Sales Manager

  • Jan 2017 - Jan 2020

  - Develop new partnerships with hotels in Latin America. - Prospect new clients in the European market. - Coordinate onboarding sessions with the new clients. - Assure a full understanding of the products and services. - Manage a portfolio of new and existing clients. - Analyse of the campaigns results and partners ROI. - Ensure ongoing satisfaction and retention of the portfolio of clients and partners. - Develop new partnerships with hotels in Latin America. - Prospect new clients in the European market. - Coordinate onboarding sessions with the new clients. - Assure a full understanding of the products and services. - Manage a portfolio of new and existing clients. - Analyse of the campaigns results and partners ROI. - Ensure ongoing satisfaction and retention of the portfolio of clients and partners.



Pousada Picinguaba | Fazenda Catuçaba

• Brazil
• Hospitality
• 1 - 100 Employee

• Reservations manager

  • Jan 2014 - Dec 2016

  - Manage key accounts. - Coordinate road shows and training sessions - Represent the company in tradeshows. - Participate in pricing strategies and contract negotiations. - Manage key accounts. - Coordinate road shows and training sessions - Represent the company in tradeshows. - Participate in pricing strategies and contract negotiations.



Banco Davivienda

• Colombia
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Mar 2010 - Dec 2010

  - Face-to-face and telephone support of banking users. - Assistance in identifying and analyzing incidents/dysfunctions described by users. - Optimization of support procedures.

• Commercial Advisor

  • Feb 2008 - Feb 2010