Right of Way Agent Lead

• Mar 2023 - Present

Real Estate Consultant

• Oct 2021 - Oct 2022

Right of Way Agent 3 Right of Way Agent 3

Real Estate Consultant

• Aug 2019 - Jul 2021

ROW Agent I ROW Agent I

HONDA RECALL SPECIALIST

• Aug 2017 - Oct 2019

• Conduct field canvassing, “door knocks” at identified addresses with Dealerships and independently to facilitate repairs or close cases with required documentation. • Create action plans for Honda/Acura Dealerships to increase recall completion rates • Utilize MarketSource Salesforce.com dashboard to review airbag case closures. • Complete, upload and record all information to specific requirements in Salesforce.com. • Conduct presentations at Honda Regional meetings. • Identify, contact and present at community outreach and canvassing events to increase awareness of the recall and affected vehicles. • Partner with Dealership(s) outreach activities, • Communicate and resolve dealership/customer issues, apply for “goodwill” decisions (customer compensation) to close additional cases • Continuously monitor and report on the effectiveness of community outreach plans; adjust as necessary • Serve as the liaison between the customer and Honda’s Customer and Campaign Support Center, identifying and referring customers who require additional follow-up • Partner with District Parts and Service Manager to communicate dealer relation or goodwill issues • Subject matter expert on Honda/Acura Recall information • Utilize mapping and route optimization tools to effectively maximize productivity. Show less