Flight Instructor

• Jan 2023 - Present

Assistant It Manager

• Jul 2019 - Dec 2019

Shift Leader - Barista

• Jul 2018 - Dec 2019

Within seven months working as a Barista at Caffe Nero, I was promoted to Shift Leader. My responsibilities greatly increased alongside my skills development. As a shift leader, my main focus was to ensure the quality of the shop, products and above all, to provide great customer experience. Apart from the daily responsibilities I also had to coordinate and manage junior Baristas as well as to enable them to excel in their career development by providing guidance and training.Key Responsibilities: - Store management support/reporting.- Supplies request to vendors.- Team training/development.- Ensure shop standards check.- Customer Service/Management- Shop daily financial reporting and cash management.

Barista

• Jun 2018 - Dec 2018

At Caffe Nero, my main objective was to develop my language skills. However, I've embraced the opportunity to get exposure and enhance my client-facing communication skills besides the day to day activities as a Barista. Key Responsibilities: - Customer service.- Products organisation.- Product upselling.

Infrastructure Analyst (Support)

• Jan 2016 - Mar 2018

At the Official Press, my initial role was to provide internal technical support to stakeholders and team members. Three months after joining the company I could unify the whole inventory into an SLA. A couple of months after that an expansion project was initiated and I was responsible for the complete setup of the infrastructure on the new building. With a successful project implementation, I became the responsible analyst for the IT infrastructure of the building and presented a project to improve the Active Directory’s performance. Key Responsibilities: - Infrastructure analyst - Stakeholders/users support - Ad Hoc support - Project/team coordinator

Network Technical Support

• Aug 2014 - Jan 2016

Mundivox was my first employer while I was still finishing my B.s.c degree. As the key responsibilities point out, I was having daily interaction with customers to troubleshoot their cases. During my experience at Mundivox, I've created a reporting solution where client cases where dynamically categorised and with great feedback from management the same solution was enhanced over the years and it is still used nowadays. Key Responsibilities: - Providing 1st and 2nd lines support for connectivity issues. - Configuring equipment, routers, switches. - Network issues troubleshooting (DNS, Remote Access, TCP/IP, DHCP, etc) - Client care monthly reporting to managers.