Felipe Busato de Lima

Catering Operations Manager - Qatar 2022 at MATCH Hospitality AG
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Location
QA
Languages
  • Portuguese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency

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Experience

    • Switzerland
    • Hospitality
    • 100 - 200 Employee
    • Catering Operations Manager - Qatar 2022
      • Jun 2021 - Present
    • Co Managing Partner
      • Feb 2019 - Jun 2021

      Team FB is the international branch of Team Eventos. Our first project is a partnership with GSH to improve the Public Areas Sales Operations, inside Benfica´s Stadium. Team FB is the international branch of Team Eventos. Our first project is a partnership with GSH to improve the Public Areas Sales Operations, inside Benfica´s Stadium.

    • Project Manager – Head of Operations
      • Jan 2018 - Mar 2019

      Since 2018, Team Eventos is also the official F&B supplier for São Paulo Futebol Clube inside Morumbi Stadium. As Project Manager/Head of Operations, I'd to create different concepts and implement the concessions units to supply F&B services for general admission public and press areas and implement operational procedures such as: operational calendar, venue logistics, setup timeline, opening checklist, closing inventory, level supervision, temporary staff performance control, sales analysis, stock control, accreditation procedures, hawkers operations and others.

    • Hospitality Beverage Manager - FWC Russia 2018
      • Jun 2018 - Jul 2018
    • Brazil
    • Events Services
    • 1 - 100 Employee
    • Operational Manager
      • Feb 2017 - Dec 2017

      Team Eventos is one of the Top F&B players in the Brazilian mega-events market and the official Hawkers Supplier for Allianz Parque Arena. As Operational Manager, some of the duties were to implement P&L procedures, inventory procedures, stock control, operational procedures, roster control, team training, negotiation with suppliers, planning and management of events, supervision of procedures during events, contacts and negotiation of commercial operations, operational calendar, logistics procedures, closing procedures, reports analysis, financials statements, etc. Some of the events operated: São Paulo Street Carnival, Lollapalooza Brasil, Maximus Festival, São Paulo Oktoberfest, Rio de Janeiro Ultra Music Festival, U2, Bruno Mars, Green Day and Arcade Fire Concerts, and others.

    • Production Manager
      • Nov 2015 - Nov 2016

      Manage the Production Department, implement P&L procedures, inventory procedures, stock control, operational procedures, roster control, team training, negotiation with suppliers, branding and merchandising procedures, planning and management of fairs and events, supervision of procedures during events, contacts and negotiation of commercial operations, operational calendar, vehicles rotation, logistics procedures, closing procedures, reports analysis, financials statements, etc. Main Clients: LVMH Moët Hennessy, DIAGEO, JBS Group, Miller Genuine Draft, Pernod Ricard, BAND (TV Station).

    • Concessions and Beverage Operations Manager
      • Jan 2015 - Nov 2015

      Create different concepts and implement the concessions units to supply F&B services for general admission public, implement operational procedures such as: operational calendar, venue logistics, setup timeline, opening checklist, closing inventory, level supervision, temporary staff performance control, sales analysis, stock control, accreditation procedures, hawkers operation, create and implement Food Truck operation inside the venue, product pricing, pitch bar areas during concerts. Also responsible for implement the Beverage Program in the Hospitality Areas, selection of national and international beverage partners, contract negotiations with several beverage companies, recruiting and selecting of the beverage team, overall beverage management, planning and executing all beverage logistics, providing clear guidelines and management tools for the beverage team to operate on site, etc.

    • General Beverage Manager (Hospitality) - FIFA World Cup
      • Nov 2013 - Oct 2014

      Part of the HQ Catering Team of Match Hospitality, where some of my responsibilities included: selection of national and international beverage partners, contract negotiations with several beverage companies, providing content and assistance to senior management team of MH Brazil, recruiting and selecting of the beverage management teams, operationally responsible for the overall beverage management, planning and executing all beverage logistcs, providing clear guidelines and management tools for the beverage teams to operate on site, co-creating of all the beverage overlay requirements, co-creating of the quality standards and assuring that these standards were met during the competition.

    • Hospitality Venue Manager - FIFA Confederations Cup
      • Apr 2013 - Jul 2013

      Venue Manager for the Hospitality Program at Arena Pernambuco, during the FIFA Confederations Cup 2013. Some of the duties were: negotiate to ensure that all operational areas were delivered according to the plans, manage the logistic operation inside the venue, supervise cleaning and maintenance operations, implement catering and customer services operations and others. Venue Manager for the Hospitality Program at Arena Pernambuco, during the FIFA Confederations Cup 2013. Some of the duties were: negotiate to ensure that all operational areas were delivered according to the plans, manage the logistic operation inside the venue, supervise cleaning and maintenance operations, implement catering and customer services operations and others.

    • Commercial Coordinator
      • Apr 2010 - May 2013

      The businesses coordinator is responsible for managing a commercial region of the Education Systems division. Some of the performed duties are: coordinating field team, prospecting for major accounts, negotiating and renewing contracts, participating in bids, financial planning, strategic planning, managing sales and communication actions, planning and executing events.

    • Commercial Analyst
      • Jun 2008 - Apr 2010

      The commercial analyst is responsible for giving support to Businesses Consultant. Prospection of clients via phone, follow-up of negotiations, logistics of materials dispatch, development of commercial presentations, planning and accompanying technical visits are some of the duties for this job position.

    • Team Leader
      • Oct 2007 - Jun 2008

      Part of operational management of the first luxury train in Brazil, where I performed the following duties: customer services, team training, onboard services operationalization, F&B menu creation, project development of bar inside the wagons, roster control, stock control, negotiation with suppliers, planning and management of fairs and events, supervision of procedures during trips, contacts and negotiation of commercial operations. Part of operational management of the first luxury train in Brazil, where I performed the following duties: customer services, team training, onboard services operationalization, F&B menu creation, project development of bar inside the wagons, roster control, stock control, negotiation with suppliers, planning and management of fairs and events, supervision of procedures during trips, contacts and negotiation of commercial operations.

    • India
    • Hospitality
    • 1 - 100 Employee
    • Bar Trainee
      • Nov 2006 - Aug 2007

      Carnival Cruise Lines is the biggest cruise company of the world, with a fleet of 21 ships and collaborators from 89 countries. I worked onboard M/S Paradise providing customer services and organizing events. Carnival Cruise Lines is the biggest cruise company of the world, with a fleet of 21 ships and collaborators from 89 countries. I worked onboard M/S Paradise providing customer services and organizing events.

Education

  • Universidade Positivo
    MBA in Commercial Management, emphasis on Government Businesses
    2008 - 2009
  • Universidade Tuiuti do Paraná
    Listener student in the course of Masters Degree in Languages and Communication, Cybermedia and New Vehicles,
    2005 -
  • Universidade Tuiuti do Paraná
    Bachelor’s Degree in Media, Publicity and Advertisement
    2001 - 2004
  • Universidade Estadual de Ponta Grossa
    Undergraduate in Business Administration, Foreign Trade
    1998 - 2000

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