Business Development and Relations

• Jun 2021 - Present

Head of Public Relations | International Project Candidate Interviewer

• Jun 2018 - Jun 2021

Seeking the opportunity to connect with people all around the globe and putting my outgoing attitude to use to broaden my horizons, got me into AIESEC, a global NGO created for the youth by the youth which develops leadership in its members through global internships all around the planet. As an active member of the organization and also volunteer participant, I engaged in plenty of activities as such: • Approve and interview potential and incoming volunteers to central America for incoming charity projects related to their specific fields of application. • Do monthly or weekly visits to potential and allied NGOs within the country to plan, organize, deal and renew future and current charity projects for the NGOs and volunteers. •Plan organize and impart cultural workshops for incoming international candidates Show less

Face to Face Customer Service Team Leader.

• Jun 2020 - May 2021

In my role as a remote proctoring team manager, not only do I care about the day-to-day tasks, but I strive to push my fellow coworkers into providing outstanding Customer Service Care through a sense of ownership and empathy in their craft. Working along with other departments to provide solutions and solve process bottlenecks and modify are another essential part of the job, here are a few points of contribution I've contributed: • Provide weekly reports to higher management on the improvement and agility of processes within the floor. •Work along with Quality assurance representatives to best understand the performance of my team members and identify areas of opportunity for improvement. • Performing weekly coaching and process evaluation to ensure proper procedure. Show less

Foreign Language Teacher

• Oct 2019 - Mar 2020

During my time in the Polish Mazowieckie area, where I had the wonderful opportunity of working with kids as a foreign language and cultural teacher. I engaged in the areas of academic reinforcement through the following activities and programs planned for the school's children: • Language reinforcement focused on Spanish and English. • Motivational lessons and speeches towards the students to encourage teamwork and collaboration, as well as motivate groups to develop an interest in diverse languages. • Plan cultural workshops involving, English and Spanish lessons, cultural cooking, activities and games, and participating as well as assisting teachers with holiday celebrations. Show less

Team Supervisor | Coaching Advisor.

• Feb 2015 - May 2016

As my very first administrative job working for Telus I not only had to take ownership of the daily tasks of supervising and delegating to my fellow coworkers but also understanding their needs in a deeper and more analytic way to improve workflow and harvest results. During my time in my responsibilities were: • Be available to resolve small to medium size issues within workflow procedures and protocols, • Assisting other departments with coaching and the improvement of procedures and optimize everyday services in order to achieve excellence without sacrificing institutional values. Show less

General IT Technician | Assistant to Chief IT Manager

• Nov 2013 - Jan 2015

As my first Internship position and later first job within the National Guatemalan People's Registry, a government-subsidized entity that keeps the general record and civil status of individuals across the whole country, I went under many responsibilities and changes throughout my 3 year in this institution. My responsibilities included: • Being the assistant to the head of IT and computer science department division. • keep an organized and complete inventory of the tech building assets using Microsoft Access and SQL. • Lend a hand to day to day basic hardware and software troubleshooting within the building, serving almost 2,500 employees. • General basic duties within the shop, receiving equipment, doing hardware maintenance among others. Show less