Experience

AngelLira

• Brazil
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Support analyst

  • Jul 2023 - Present

  I work as a Support Analyst, overseeing the N1 support team, guiding proper product use, providing customized manuals, and assisting with software installation. I manage user profiles, ensure system integrity, and offer high-quality customer support through multiple channels. My focus is on both immediate issue resolution and empowering users to explore our products effectively

• Help desk support - N1

  • Mar 2023 - Jul 2023

  I work as an N1 support specialist, I am in charge of guiding and teaching the correct use of the company's products and systems. Along with this, I provide manuals and technical documents according to the customer's needs, in addition to assisting in the installation of the company's software. I also perform the creation and adjustments of users, in addition to the respective modifications and changes within the system, excluding interference with the database. Finally, I ensure service through chat, email and telephone support. Show less



LD STORE

• Owner

  • May 2022 - Jun 2023

  In this job, I worked in several strategic areas for the business. I looked for good suppliers and quality products, choosing the best commercial point to meet the flow of customers. Developed and regularly nurtured the company's website and social media, creating custom content with Canva. Additionally, I used tools like Google My Business and Meta Manager to increase business visibility. I also managed inventory, incoming and outgoing cash and providing customer service and sales. In this job, I worked in several strategic areas for the business. I looked for good suppliers and quality products, choosing the best commercial point to meet the flow of customers. Developed and regularly nurtured the company's website and social media, creating custom content with Canva. Additionally, I used tools like Google My Business and Meta Manager to increase business visibility. I also managed inventory, incoming and outgoing cash and providing customer service and sales.



AngelLira

• Brazil
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• IT infrastructure analyst

  • Feb 2021 - May 2022

  I performed internal customer service functions, providing support through messages, emails and phone calls. I was 1 responsible for dealing with N3 support demands, monitoring server indicators and internal system processes, in addition to managing computers and users on the internal network, employee access cards and the operation of security camera software. Also, I was in charge of installing and assembling desktop computers and formatting notebooks, in addition to applying installations and maintenance of internal and external software, either remotely or in person. Show less

• Responsible for the Hardware/Telephony sector

  • Feb 2021 - May 2022

  In this job, I managed a team responsible for maintaining mobile devices, as well as managing telephone lines, billing for maintenance and sending bills to customers, in addition to dealing with receiving and sending devices. I also played the role of identifying a potential new product (a new mobile device for sale), as well as acting as a software and hardware tester.

• Infrastructure assistant

  • Aug 2020 - Feb 2021

• Operador de telecomunicações

  • Sep 2019 - Aug 2020