Experience

Helm Business Information Systems
• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Delivery Manager

  • Jan 2019 - Present


Fastway Couriers

• Australia
• Freight and Package Transportation
• 400 - 500 Employee

• Project Deliverables Officer / Franchise Business Manager

  • Oct 2015 - Jan 2019

  Product Management: o Creating and delivering product strategies aligning with company business plans o Manage online Marketing Campaigns for online Products o Work closely with developers on product outcomes Change Management: o Writing training content and developing training schedules o Delivering training to Couriers, franchisees, staff & vendors o Writing internal & external network comms Sales: o Sell strategic concepts to Fastway’s Franchisee’s & Cold call potential Fastway agents Show less



Prophecy Networks Ltd

• New Zealand
• Computer Networking Products
• 1 - 100 Employee

• Project Manager

  • Sep 2014 - Aug 2015

  Change Management: o Writing training content and developing training schedules Project Management: o Stakeholder management & full reporting o High level & detailed site planning for the new Warehouse management system rollout Vendor Management: o Coordinating third parties in relation to module/ software upgrades, radio frequency coverage and equipment installation. Change Management: o Writing training content and developing training schedules Project Management: o Stakeholder management & full reporting o High level & detailed site planning for the new Warehouse management system rollout Vendor Management: o Coordinating third parties in relation to module/ software upgrades, radio frequency coverage and equipment installation.



Lexel Project Services

• Migration Manager

  • May 2013 - Sep 2014

  I was placed at Air New Zealand to manage the deployment, training, communications and scheduling of the global Windows 7 upgrade. This role is working alongside the Project Manager to ensure a smooth migration for users from XP and Office 2003 to Win7 and Office 2013. Key Responsibilities • Change management • Communications management • Preparing different areas of the business for the change, and turning site contacts into champions for the change • Data collection and analysis for each site • Creating detailed site scheduling and deployment plans that do not impact day to day operations • Guide site managers, and our technical staff through rollout plans and ensure smooth delivery • Training strategy, content design and training delivery • Managing post upgrade user support Show less

• Project Manager

  • Aug 2012 - Jan 2013

  I was deployed by Lexel into the New Zealand Defence Force (NZDF) and was part of a PMO made up of approximately 16 Lexel staff as well as existing NZDF staff, to manage ICT projects for the NZDF. Key responsibilities • Vendor management and negotiations over contracts, and statements of work • Determine viability of projects; determine scope, business and technical requirements • Working within extremely restricted environments with various levels of clearance • Facilitated weekly team meetings, presentations, and technical workshops • Manage limited resources across various projects • Stakeholder management, change management, vendor management • Employment of Prince 2 Project Management principles • Engaged with procurement teams, execute selective tender where appropriate and drive vendor and product selection processes Key achievements • Successfully project managed ‘Storage as a Service’. This involved relocating core storage equipment into a new data centre & integrating new storage services with the existing NZDF network • Successfully completed Project start-up phase for Intrusion Detection Systems: a project seeking to up upgrade NZDF’s Intrusion Detection Systems to detect and prevent cyber-attacks on the network • Progressed 10 smaller projects including upgrading SWAN networks for Naval Ship stability Show less



Alcatel-Lucent

• Telecommunications
• 1 - 100 Employee

• Jr Project Manager

  • Jun 2010 - Apr 2012

  Key Responsibilities • Managed tasks within the TNZ - XT Capacity Expansion 2010 project work streams covering both Core Switching and Radio transmission elements • Attended and assisted with operational network change activity • Managed daily resource planning • Worked closely with the Mobile Principle, Lead Architect, Lead IP Core Design Engineer and Senior Project Manager • Helped to update Implementation plans, Methods of Procedures & other Technical and Project Management driven documentation • Assisted the Senior Project Manager with project governance, progress reporting, stakeholder management, and risks and issues • Facilitated at project meetings with business, technical, operations and Customer Representatives • Tracked purchasing, materials ordering, spares management and material delivery • Communicated with 3rd party vendors and other PMs working within the Program of planned changes and their associated impact to the network Key Achievements • I was a Jr Project Manager apart of a team that managed the capacity expansion of Telecom’s 3G mobile XT Network before the 2011 Rugby World Cup. This included new hardware installation, commissioning & integration, as well as implementing new software and configuration during strict network outage windows. Show less



The Design Council of London

• Project Assistant

  • Aug 2009 - Apr 2010

  Key responsibilities • Assisted with the implementation of Strategic and Operational business plans. • Prepared monthly reports for up to 60 projects • Worked closely with Finance and Resourcing (and other support teams) to ensure that projects are adequately resourced and supported Key responsibilities • Assisted with the implementation of Strategic and Operational business plans. • Prepared monthly reports for up to 60 projects • Worked closely with Finance and Resourcing (and other support teams) to ensure that projects are adequately resourced and supported



TelstraClear

• Telecommunications
• 1 - 100 Employee

• Project Coordinator

  • Jan 2008 - Sep 2008

  Key responsibilities• Managing delivery of technical equipment to various sites• Stakeholder management• Organise purchase orders and expenses• Write documentation using ITIL practices and templates• Streamline internal processes and documents for team archives• Organise meetings, produce agendas, write meeting minutes and chair meetings• Identify any project risks and resolve them before they become issues and impact delivery dates

• Managed Services Coordinator

  • Feb 2007 - Jan 2008

  Key responsibilities• Update, research, log and manage jobs using real time technical databases and applications.• Contact internal and external technicians, escalate and manage major issues through business chain and resolve business critical outages as fast as possible• Assist with recruitment for the wider team