Head of Housing and Communities

• Mar 2018 - Present

Reporting directly to the chief Executive and the Board. Responsible for overseeing all areas of Housing services ensuring performance and corporate targets are met by team, overseeing the management of operational team members. Responsible for the Housing Services budget ensuring delivery of services and monitoring cost and reviewing value for money. Responsible for Writing strategic plans linking them into the larger business plan and the vision of the organisation. Responsible for compiling reports including all policies and procedures and attending Board meetings and presenting. Work with other directors internally including Asset management and finance. Am a member of external organisations such as placeshapers and Kent Housing Group where we are able to share resources and good practice at a strategic level.

Customer Services Manager

• Nov 2014 - May 2019

Duties Include: Responsible for ensuring all operational targets are met. Dealing with complex tenancy issues including ASB, Rent Arrears, former tenant debts, Voids and lettings and complaints. Compiling statistics and reports for management meetings. Reviewing and changing policy and procedures as required Supporting staff and colleagues with work and personal issues. Liaising with external agencies such as support services, maintenance contractors and developers. Responsible for own time management and organisation of work priorities

Board Trustee

• May 2019 - Present

Anti Social Behaviour and Domestic Abuse Officer

• Jan 2011 - Nov 2014

Dealing with high level ASB and domestic abuse situations, making applications and attending court for injunctions and non-molestation orders. Joint working policy with the metropolitan police Anti-Social Behaviour Unit, undertaking quarterly reviews of Neighbourhood Managers cases ensuring policy and procedure are being adhered to and advise on areas of concern. Working with other agencies such as CMHT, social services in relation to troubled families requiring. Attending MARAC meetings and ensuring actions are completed. Raising safeguarding concerns and attending child protection conferences. that all paperwork and systems are updated and that confidentiality and data protection are maintained

Neighbourhood Officer

• Jun 2007 - Dec 2010

Neighbourhood Warden

• May 2006 - Jun 2007