Experience

TriCab Engineered Cable Systems

• Australia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• External Sales/Business Development

  • Sep 2021 - Present



Summernats

• Australia
• Events Services
• 1 - 100 Employee

• Grass Event Manager

  • Dec 1994 - Present



Services Australia

• Australia
• Government Administration
• 700 & Above Employee

• Compliance Officer

  • Nov 2020 - Sep 2021



Bank of Queensland

• Australia
• Financial Services
• 700 & Above Employee

• Consultant Consumer Capablity

  • Mar 2018 - Mar 2020

  • Provided a high level of critical support to channels in the building. • Assisted with strengthening business development and sales capability. • Responsible and accountable for the onboarding leadership process. • Developed and implemented frameworks for training programs. • Prepared and facilitated workshops and teleconferences providing updates and support on changed to systems and procedure. • Oversaw and managed employees’ skills development and training. • Created and developed the online support page for staff • Provided a high level of phone support to all employees via the internal network. • Supported the project team with the development of eLearning Simulations. • Provided support to new employees after they had completed their training. • Conducted thorough weekly/monthly/annual procedure reviews. • Ensured new employees had systems access and all necessary IT knowledge. • Assisted in preparing and delivering the Regulatory and Governing quarterly and annual reports



Bank of Queensland

• Australia
• Financial Services
• 700 & Above Employee

• Lending Analyst

  • Oct 2016 - Mar 2017

  • Responsible for Tier 2 System Support. • Liaised effectively with Team Leaders. • Provided a high level of service and care to stakeholders. • Oversaw, reviewed and updated lending procedures and policies. • Provided phone support to managers and lenders when required. • Prepare and accountable for various reporting, audit reports and operational reports • Provided training to all employees on new systems and procedures. • Responsible for Tier 2 System Support. • Liaised effectively with Team Leaders. • Provided a high level of service and care to stakeholders. • Oversaw, reviewed and updated lending procedures and policies. • Provided phone support to managers and lenders when required. • Prepare and accountable for various reporting, audit reports and operational reports • Provided training to all employees on new systems and procedures.



DCS Group Aust Pty Ltd

• Australia
• Financial Services
• 1 - 100 Employee

• Support

  • Aug 2016 - Sep 2016



Bank of Queensland

• Australia
• Financial Services
• 700 & Above Employee

• Lending Support Officer

  • Mar 2014 - May 2016

  • Accurately processed and administered contracts and documents. • Assisted in carefully monitoring and tracking any financial hardship and collection actions. • Conducted internal auditing on Lending files when required. • Ensured the Bank was compliant and following set policy and procedures. • Responsible for monitoring and reporting on the lending process. • Accurately Input data into the system. • Handled all internal and external enquiries with a high level of professionalism. • Worked under pressure with minimal supervision. • Provided a high level of customer service when answering all inbound calls and providing information.