Felicity Arthur
General Manager at SKYE Hotels & Suites- Claim this Profile
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Bio
Ariel Ying-Hsuan Wang
I have learnt so much from Felicity since day one in class as my lecturer of Rooms Division Management and then as my General Manager at SKYE Suites Green Square. She is hard working, creative, fun, protective of her team and incredibly supportive. Felicity never ceased challenging me to become the best version of myself. Felicity is the best mentor one can have in hospitality industry.
Stefanie Petrie
Working with Felicity was an absolute pleasure! She always cares for her team and wants to get the best work done to make her operations and teams succeed. Best of luck Felicity in everything you do.
Ariel Ying-Hsuan Wang
I have learnt so much from Felicity since day one in class as my lecturer of Rooms Division Management and then as my General Manager at SKYE Suites Green Square. She is hard working, creative, fun, protective of her team and incredibly supportive. Felicity never ceased challenging me to become the best version of myself. Felicity is the best mentor one can have in hospitality industry.
Stefanie Petrie
Working with Felicity was an absolute pleasure! She always cares for her team and wants to get the best work done to make her operations and teams succeed. Best of luck Felicity in everything you do.
Ariel Ying-Hsuan Wang
I have learnt so much from Felicity since day one in class as my lecturer of Rooms Division Management and then as my General Manager at SKYE Suites Green Square. She is hard working, creative, fun, protective of her team and incredibly supportive. Felicity never ceased challenging me to become the best version of myself. Felicity is the best mentor one can have in hospitality industry.
Stefanie Petrie
Working with Felicity was an absolute pleasure! She always cares for her team and wants to get the best work done to make her operations and teams succeed. Best of luck Felicity in everything you do.
Ariel Ying-Hsuan Wang
I have learnt so much from Felicity since day one in class as my lecturer of Rooms Division Management and then as my General Manager at SKYE Suites Green Square. She is hard working, creative, fun, protective of her team and incredibly supportive. Felicity never ceased challenging me to become the best version of myself. Felicity is the best mentor one can have in hospitality industry.
Stefanie Petrie
Working with Felicity was an absolute pleasure! She always cares for her team and wants to get the best work done to make her operations and teams succeed. Best of luck Felicity in everything you do.
Credentials
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Licensee
Liquor & Gaming NSW -
RSA
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Experience
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SKYE Suites
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Australia
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Hospitality
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1 - 100 Employee
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General Manager
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Feb 2020 - Present
Responsible for opening the new build property, Skye Suites Green Square, a 90 room property in the beautiful Crown Group Infinity building. Responsible for opening the new build property, Skye Suites Green Square, a 90 room property in the beautiful Crown Group Infinity building.
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Blue Mountains International Hotel Management School
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Australia
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Hospitality
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100 - 200 Employee
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Hotel Management Learning Facilitator
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Jan 2017 - Present
Hotel Management Masters Students - Learning Facilitator. Subjects taught include Rooms Division, Revenue Management and Entrepreneurship. Hotel Management Masters Students - Learning Facilitator. Subjects taught include Rooms Division, Revenue Management and Entrepreneurship.
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Establishment Hotel
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Sydney, Australia
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Hotel Manager
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Mar 2018 - Feb 2020
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Watsons Bay Boutique Hotel
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Australia
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Sep 2015 - Mar 2018
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Marriott International
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Sydney
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Front Office Manager
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May 2014 - Sep 2015
Department Manager of guest experience of 5 star 563 CBD hotel. 50+ direct reports including a management team of 10. Consistent training delivery, reporting and analysis and guest engagement daily. Department Manager of guest experience of 5 star 563 CBD hotel. 50+ direct reports including a management team of 10. Consistent training delivery, reporting and analysis and guest engagement daily.
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Stamford Hotels and Resorts
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Australia
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Hospitality
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200 - 300 Employee
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Rooms Division Manager
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Sep 2011 - May 2014
Responsible for 300+ airport hotel. Changed focus on hospitality service through customer service training, guest engagement and staff development. Responsible for 300+ airport hotel. Changed focus on hospitality service through customer service training, guest engagement and staff development.
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Qantaslink
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Sydney
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Flight Attendant
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Feb 2010 - Dec 2013
Service, security and safety. Representative for Australia's airline. Service, security and safety. Representative for Australia's airline.
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Mercure Sydney Airport
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Sydney, Australia
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Front Office
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Apr 2010 - Sep 2011
Guest service, Operations, Revenue and Duty Management. Guest service, Operations, Revenue and Duty Management.
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Assistant Front Office Manager
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Apr 2007 - Feb 2010
Responsible for guest service, hotel management, workplace health and safety and revenue. Responsible for guest service, hotel management, workplace health and safety and revenue.
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Education
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2019 - 2020
Torrens University Australia
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2000 - 2002
Griffith University
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