Felicity Schultz
Wedding Specialist at Radisson Lackawanna Station Hotel- Claim this Profile
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Bio
Credentials
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Servsafe
ServSafe Food Protection Manager InstructorDec, 2018- Nov, 2024 -
RAMP Trained
Responsible Alcohol Management ProgramDec, 2017- Nov, 2024
Experience
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Radisson Lackawanna Station Hotel
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United States
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Hospitality
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1 - 100 Employee
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Wedding Specialist
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Jun 2021 - Present
•Responsible for the soliciting, planning and coordinating on/off site ceremonies and weddings and wedding related events while maximizing the banquet space to meet/exceed sales goals as established by the company. Requires thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions•Respond to a high volume of incoming catering opportunities including e-mails, walk-ins, phone calls and wedding website inquiries.•Booking, selling, planning and coordinating events with a special focus on weddings and social events while assuring the highest level of customer service.•Build and strengthen relationships with existing and new customers to enable future bookings.•Solicits, details and services weddings and wedding related events including but not limited to wedding ceremonies, receptions, rehearsal dinners, post wedding breakfasts, etc.•Continually prospects off site wedding blocks for new opportunities such as but not limited to bridal showers, rehearsal dinners, post wedding brunch, after parties.•Develops promotional ideas and implements on social media.•Plan, up sells and details the wedding/social function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.•Documents all sales activity in STS.•Prepares initial paperwork and reviews and approves final contracts with Director of Sales for submission to clients.•Details out and completes banquet event orders for all wedding and wedding related events.•Coordinates with the appropriate departments in the hotel, resolves any issues, complaints and problems to ensure quality product delivery and customer satisfaction.•Reviews all upcoming functions and ensures accuracy on group resumes and event orders on a weekly basis.•Collects proper payment for functions in accordance with hotel standards.•Participates in weekly BEO meetings.•Performs other duties as assigned by management.
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Veterinary Receptionist
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Jul 2020 - May 2021
•Delivered excellent customer service and developed patient and client relationships.•Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.•Answered telephone calls to provide information, take messages and set up appointments.•Welcomed patients, pharmaceutical reps, and other visitors to doctor’s office.•Scheduled patient exams around availability of veterinarian. •Delivered excellent customer service and developed patient and client relationships.•Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.•Answered telephone calls to provide information, take messages and set up appointments.•Welcomed patients, pharmaceutical reps, and other visitors to doctor’s office.•Scheduled patient exams around availability of veterinarian.
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Event Planner
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May 2018 - Mar 2020
•Plan and coordinate all elements of weddings, including the church service, photography, and the reception.•Assist the bride and groom in the selection of all service vendors, including the caterer, musical entertainment, photographer, and videographer.•Provide options for wedding and reception locations, wedding and reception theme, and reception menu.•Lead the schedule of events for the rehearsal, the wedding, and the reception.•Coordinate with vendors in advance of the event and on the day of the wedding.
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Catering Sales Coord
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May 2019 - Jul 2019
•Responds and handles all client requests and catering leads/inquiries•Acts as a liaison between the sales and food and beverage department throughout each event process•Awards points and incentives to all meeting planners•Send event follow-up correspondence/evaluations•Create contracts for each function•Holds a thorough understanding of the venue and menu selections to maximize revenue whenever possible •Responds and handles all client requests and catering leads/inquiries•Acts as a liaison between the sales and food and beverage department throughout each event process•Awards points and incentives to all meeting planners•Send event follow-up correspondence/evaluations•Create contracts for each function•Holds a thorough understanding of the venue and menu selections to maximize revenue whenever possible
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Shadowbrook Inn & Golf Resort
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United States
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Hospitality
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1 - 100 Employee
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Banquet and Event Coordinator
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Jan 2019 - May 2019
•Meet with potential and current clients to identify desires for their event and book them.•Provide information about the services Shadowbrook Resort provides, and help clients make the appropriate decisions.•Research, identify, and create events like Beerfest, the Bridal Expo, and the Murder Mystery Dinner. •Call vendors for bigger events like Beerfest, Bridal Expo, banquets, and .•Supervise event setup before the event, including organizing seating arrangements, ensuring food and drink is easily accessible, and overseeing the technical setup for sound and microphone systems.•Oversees the entire execution of the event. Mostly focus on the delivery of the food and drink, ensuring it is delivered on time.•Evaluate the overall success of the event and review with team.•Creating flyers, menus, and posters for events.•Use STSR system to confirm events.
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Public Relations and Social Mediator
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Jan 2016 - Jan 2019
Participated in planning and hosting large scale events on campus to help raise funds for different non-for-profit organizations.Creating unique flyers for each event.Updating the Instagram and Facebook page to keep audience engaged and informed of all the events.Preparing for each event by coordinating details with club members, creating center pieces, and decorating. Requesting and collecting donations.Successfully recruit and train volunteers.Identify and maximize methods to spend budget efficiently.
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Front Desk Agent
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Aug 2018 - Dec 2018
• Greet, register, and assign rooms to guests of hotels or motels.• Verify customers' credit and establish how the customer will pay for the accommodation.• Contact housekeeping or maintenance staff when guests report problems.• Issue room keys and escort instructions to bellhops.• Make and confirm reservations.• Keep records of room availability and guests' accounts, manually or using computers.• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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Five Below
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United States
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Retail
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700 & Above Employee
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Support Lead Manager
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Nov 2014 - Aug 2018
Train, direct and supervise employees engaged in sales, reconciling cash receipts, and performing services for customers.Responsible for auditing the safe, drawers, and forming deposits while keeping efficient records.Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.Rearrange store displays to stay up to date on market plan.Creating demos to advertise the products in the store.
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Education
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2016 - 2019
Keystone College
Minor, Event Plannin -
2015 - 2019
Keystone College
Bachelor's degree, Hospitality Business Management
Community
