Felicia Gilg, MBA, PMP, BSN-RN

Registered Nurse at Lake Forest Pediatric Associates, Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • French -

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Bio

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5.0

/5.0
/ Based on 2 ratings
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AJ Peskuski

Felicia is incrediably hard working and a go-to type of person. She resourceful, knowledgable and a joy to work with.

Cherry Patterson

Felicia is a very detailed individual who take pride in providing quality instruction to agents. Felicia has a wealth of Property and Casualty knowledge and is considered a "GO TO" person in the Midwest Region.

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Credentials

  • Fellow, Financial Services Institute
    -
    Jan, 2008
    - Oct, 2024
  • Associate Insurance Agency Administration
    -
    May, 1999
    - Oct, 2024
  • Fellow, Life Management Institute
    -
    Sep, 1998
    - Oct, 2024
  • Associate Customer Service
    -
    Nov, 1997
    - Oct, 2024
  • Project Management Professional
    Project Management Institute
    May, 2011
    - Oct, 2024
  • Registered Nurse
    State of Illinois
    Jun, 2017
    - Oct, 2024
  • CPR Basic BLS Healthcare Provider
    American Heart Association
    Aug, 2014
    - Oct, 2024
  • Certified Nurse Assistant
    -
    Feb, 2014
    - Oct, 2024
  • Certified Associate in Project Management
    -
    Jun, 2010
    - Oct, 2024

Experience

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Registered Nurse
      • Jan 2022 - Present

      Assist with pediatric patient care. Assist with pediatric patient care.

    • Registered Nurse - 1:1
      • Apr 2021 - Jan 2022

      Assess student; administer medications/treatments; collaborate with medical staff and family to provide assistance related to the student's plan of care. Assess student; administer medications/treatments; collaborate with medical staff and family to provide assistance related to the student's plan of care.

    • Customer Experience Manager
      • Jul 2020 - Apr 2021

      I enjoy helping people reach their goals by assisting them with their needs. I enjoy helping people reach their goals by assisting them with their needs.

    • Registered Nurse
      • May 2020 - Jun 2020

    • Medical / Safety Reviewer
      • Jan 2020 - May 2020

    • Registered Nurse
      • Aug 2019 - Jan 2020

    • Registered Nurse
      • Jul 2017 - Jul 2019

    • Certified Nursing Assistant
      • May 2016 - Jul 2017

      Assisted residents with their needs and brought smiles to their faces. Assisted residents with their needs and brought smiles to their faces.

    • Clinical Experience
      • Sep 2013 - Apr 2017

      * Assist with implementation of patient care plan * Assess and administer patient care * Administer medications with nurse instructor * Monitor and report changes in patient symptoms or behavior * Collaborate with hospital staff to ensure appropriate patient care * Document patient care completed * Follow hospital safety precautions * Assist residents with activities of daily living * Document and report discrepancies to shift supervisor * Follow safety, infection control, and risk management procedures * CPR/BLS Certified, Expires 2018 * Locations include: - Vista East, Waukegan, IL - Belvidere Medical Building, Waukegan, IL - Vista West, Waukegan, IL - Children and Teens Medical Center, Lake Barrington, IL - Laremont School, Gages Lake, IL - Northwestern Lake Forest Hospital, Lake Forest, IL - Highland Park Hospital, Highland Park, IL - Balmoral Care Center, Lake Forest, IL - Brentwood North, Riverwoods, IL

  • McAvoy-Hirsh Agency (Allstate Agency)
    • Buffalo Grove, IL (at the corner of Deerfield Pkwy. and Weiland Rd.)
    • Sr. Licensed Sales Associate
      • Dec 2014 - Aug 2015

      I assisted people with their insurance needs. The agency offers auto, homeowners, condo, renters, motorcycle, off-road vehicle, boat, landlord, umbrella policy (excess liability), commercial, life insurance, and more...Complimentary quotes available. I assisted people with their insurance needs. The agency offers auto, homeowners, condo, renters, motorcycle, off-road vehicle, boat, landlord, umbrella policy (excess liability), commercial, life insurance, and more...Complimentary quotes available.

    • United States
    • Insurance
    • 700 & Above Employee
    • Licensed Sales Professional
      • Apr 2014 - Dec 2014

      I assisted people with their insurance needs. The agency offers auto, homeowners, condo, renters, motorcycle, off-road vehicle, boat, landlord, umbrella policy (excess liability), commercial, life insurance, and more...Complimentary quotes available. I assisted people with their insurance needs. The agency offers auto, homeowners, condo, renters, motorcycle, off-road vehicle, boat, landlord, umbrella policy (excess liability), commercial, life insurance, and more...Complimentary quotes available.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Sr. Education Consultant
      • Mar 2012 - Apr 2014

      After a tour out in the field as an Agency Process Specialist, I returned to the education team to work on projects and instruct new agents on the products, processes, and tools used to write business. After a tour out in the field as an Agency Process Specialist, I returned to the education team to work on projects and instruct new agents on the products, processes, and tools used to write business.

    • United States
    • Insurance
    • 700 & Above Employee
    • Agency Process Specialist
      • Oct 2011 - Mar 2012

      Implemented processes to drive growth within agencies. Recruited agent candidates.

    • Sr. Sales Instructor
      • Apr 2006 - Sep 2011

      Educated agency candidates on the auto, property, financial products, sales processes, and systems used to open their agencies.

    • Allstate Financial Contact Center Project Coordinator
      • Feb 2011 - Aug 2011

      Reviewed calls with the goal of improving customer and producer satisfaction with the Contact Center. Assisted with enhancing processes, and reducing the number of reason codes in the call tracking tool.

    • Sr. Account Manager
      • Mar 2005 - Apr 2006

      Managed projects to support internal Allstate Financial wholesaling team.

    • Channel Manager
      • May 2002 - Mar 2005

      Educated producers on Allstate Bank deposit products. Traveled to various regions throughout the country to support Allstate Bank product sales.

    • Manager
      • Jul 2000 - May 2002

      Coordinated business meetings, led promotion committees, and coordinated the Fall Life and Yearlong correction processes.

    • Risk Selection Manager / Market Support Unit Manager
      • Jul 1996 - Jul 2000

      Managed business units (Customer Service Unit, Underwriting Unit).

    • United States
    • Insurance
    • 700 & Above Employee
    • Neighborhood Exclusive Agent
      • Mar 1995 - Oct 1995

      Opened and ran an Allstate agency.

    • Purchasing Operations Unit Manager
      • Apr 1992 - Mar 1995

      Managed business units (Processing Unit, Imprint Unit).

    • Facilities Unit Manager
      • Dec 1988 - Apr 1992

      Managed business units (Travel Unit, Cashiers Unit).

    • Corporate Relations Staff Representative
      • Feb 1987 - Dec 1988

      Coordinated Allstate Family Day, health fair, and countrywide U.S. Savings Bond and United Way campaigns.

    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Store Manager
      • Jun 1986 - Feb 1987

      Managed staff; ordered inventory; and counted cash drawers. Managed staff; ordered inventory; and counted cash drawers.

Education

  • Purdue University Northwest
    Bachelor of Science Nursing, Registered Nursing/Registered Nurse
    2017 - 2018
  • College of Lake County
    Associate Degree Nursing Program, Registered Nursing/Registered Nurse
    2013 - 2017
  • Roosevelt University
    MBA, Management Information Systems
    1989 - 1993
  • University of Illinois at Urbana-Champaign
    BS, Program Management, Leisure Studies
    1982 - 1986

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