PEO Benefits Specialist

• Aug 2021 - Present

Benefits Advocate

• May 2019 - Aug 2021

Direct responsibility for client services delivery and human resource operations support. Coordinate annual and ongoing eligibility and enrollment for client's health and welfare benefit programs. Responsible for maintaining confidential records and ensuring privacy practices are maintained.Interface with client’s vendors to troubleshoot issues and enrollments. Update employee records into the appropriate HR/Payroll systems. Case management, maintain data base for clients inquires, answer client inquires by (phone/email). Assist with client escalations; peer mentoring and team lead projects.

Benefits Data Integrity Specialist

• Nov 2018 - May 2019

Supported Consultants in providing client service to assigned global employee benefits business. Confirmed client setup and purchases of various employee benefit plans. Plans included health and wealth fare plans, life insurance, retirement plans, health savings accounts, flexible spending accounts and other voluntary employee benefit plans. Input and integrated data to ensure accurate financial reporting. Created compensation disclosures for benefit plan renewals. Monitored, documented and performed updates of client information into company systems accurately and in a timely manner.

HR and Benefits Specialist

• Jul 2015 - Nov 2017

Provided Tier 11 customer support. Responded to basic inquiries regarding ADP products. ADP products included payroll entries, benefits setup and implementation. Set up client recruitment modules, performance review rollouts and assisted with Affordable Care Act setup. Resolved routine client concerns with pre-defined solutions. Resolved client inquiries that could require data entry changes. Answered technical and non-technical questions regarding ADP products professionally and appropriately. Counseled clients on best utilization of ADP products. Assisted with client escalations; conduct team meetings, peer mentoring and team lead projects.

Customer Service/Benefits Associate

• Oct 2009 - Jul 2015

Responsibilities included answering inbound calls regarding extended warranty benefits. Troubleshooting to determine service dispatch. Administrating extended warranty programs, and counseling clients on processing of claims . Ability to multi-task, organize and prioritize daily tasks in a timely manner. Problem solving skills, responsiveness to client service levels and deadlines. Flexibility to changes to policies and procedures. Answered billing questions and payment processing. Client case management skills, escalations skills and excellent written and verbal communication.

Client Service Associate

• Feb 2006 - Sep 2008

Responsibilities included administering relocation policy programs; counseling on best utilization of resources; assisted clients with reviewing and interpreting marketing reports, appraisals and inspections. Processed lump sum funds to relocating employees, coordinated the shipment of household goods, destination services and expense management. Duties also included overseeing work done by external suppliers and merchandise management. Primary caseload consisted of rental and home sale activities while ensuring customers and clients needs were met in a timely efficient manner. Recognized and identified cross-selling opportunities based on transferees needs to generate new sources of revenue. Ensured data integrity in all company systems. Other duties include training new hires, and client presentations.