Technical Specialist

• Aug 2022 - Present

Provide technical and program consultingsupport to clients in response to declared disasters Provide technical and program consultingsupport to clients in response to declared disasters

Data Collector /Monitor

• May 2022 - Jul 2022

DEBRIS OPERATION PROJECT MANAGER

• Feb 2022 - May 2022

• The primary decision-maker and Incident Commander for all debris management operations • Knowledgeable of all applicable state processes, procedures, personnel, resources, and limitations; • Overall responsibility for the operations, planning, logistics, financial, and administrative components of the debris management operations; • Assign tasks to team members and support personnel to track the completion of tasks to ensure the quick and safe implementation of the debris management process; • Will be in constant contact with the Emergency Operations Center (EOC) regarding operational progress and planning needs; and • Will be responsible for activation and deactivation of debris management operations• Develop staff schedules and strategies to ensure efficient and effective response;• Provide information, facilities, services, equipment, and materials to support the response and recovery activities; labor; • Operate and manage debris collection, debris management site(s), and disposal strategies• Create a demolition strategy for structures (if necessary);• Report progress for distribution to the debris management planning staff; • Determine the need for all necessary permits or exemptions; and • Develop an estimating strategy for post-disaster debris quantities; • Strategize and map debris haul routes; • Select debris management sites and design the site layout • Assess available landfill space and determine if additional space is needed; • Develop the debris collection strategy; • Write contract scopes of work, conditions, and specifications; • Establish a process for damage assessment and condemnation of buildings (including public and private properties); and• Request required permits.

DEBRIS STORM OPERATION MANAGER

• Aug 2021 - Feb 2022

• Responsible oversight and quality assurance of debris monitoring field operations.• Coordinate with Debris Removal Contractor’s staff to develop daily work schedule.• Develop daily field supervisor and monitor schedules and truck assignments.• Develop training class schedules and retraining schedules as necessary• Responsible for implementation of electronic ticketing system.• Responsible for Daily morning sign in and evening sign out procedures• Responsible for ensuring the quality of data being collected by monitors• Responsible for implementing a field QA/QC procedure for operational documentation being turned in by monitors and field supervisors• Create daily safety messages and hold morning safety meetings• Dissemination of information provided by the Project Manager or from client engagements.• Coordinate with the project’s Data Manager to address data collection errors as close to real time as possible• Must be able to answer questions from field staff on eligibility and debris monitoring and collection best practices• Resolve conflict that may arise in the field in a professional and respectful way

LEAD TASK FORCE LEADER

• Nov 2020 - May 2021

● Directs a combination of personnel, crews and different types of Incident Command System (ICS) equipment in performing tactical missions on a division or segment of a division, on wildland fire incidents. Provides the tactical assignments documented in the Incident Action Plan (IAP) and directs its execution● Makes expedient changes to current operations based on the complexity or magnitude of the incident and reports those changes to the Incident Commander (IC)● Manages all operations and progress related to the incident● Ensures the safety and welfare of Operations Section personnel● Coordinates operations at the local level● Establishes or transitions into the Operations Section● Supervise and configure section with branches, divisions, groups, and units to support operations● Working closely with clients to document workload● Reviewing complex documentation for missing hours, equipment, materials, etc.● Assisting project managers or engineers in major segments of moderate to complex projects or tasks● Participating in site visits/inspections● Document proposed scope of work, and assessments required to restore site to its original condition● Travel as required by project manager● Conducting other duties which may arise from time to time and/or commensurate with the title and position

OPERATION DATA MANAGER

• Nov 2017 - Dec 2017

• Encouraged teamwork across departments to get the best use out of each department and individual• Developed innovative tools to increase efficiency and quality while juggling multiple competing deadlines• Completed various office tasks such as opening and closing the office, proofreading and administrative tasks• Audited and reconciliation of hauler invoices, cross-checked original ticket information against contractor data• Captured and displayed of real time information from the site of origination, generated electronic ticket at each location

STORM OPERATIONS SUPERVISOR

• Sep 2017 - Nov 2017

• Served as first-line of management for the Debris Monitors, assisted as necessary with any questions or conflicts that arise in the field• Provided Quality Control at loading and disposal sites by reviewing over safety and task of the day • Coordinated field operations with removal contractors of daily meeting of completed routes, and next routes for completion• Resolved field operational, eligibility, and safety issues, maintained constant communication with the Operations/Project Manager, Contractor and City representatives • Conducts or oversees truck certifications, load measurement, and photo-documentation as required, collected daily logs from the Debris Monitors and tabulates daily activities and data for daily reports• Establish baseline inventory of equipment to include photographs of all equipment (i.e. tablets, printers, safety equipment, etc.) used in Debris Operations

Claims Specialist

• Nov 2012 - Sep 2017

• Contacted insurance companies to appeal wrongfully denied or underpaid insurance claims, utilizing federal and state laws and statutes• Coordinated settlement negotiations, identify client issues, and maintain a working knowledge of assigned clients, states, and insurers• Corresponded with carriers and patients regarding payments of outstanding claims. Contacted providers to obtain additional information and/or documentations to resolve unpaid claims• Reviewed remittance advice forms to verify proper reimbursement to make adjustment as necessary• Handled billing and collections, denials and appeals and check claim status. Processed billing and follow-ups• Facilitated on behalf of facilities to recover payments from commercial/governmental insurance carriers, auto carriers and workman’s compensation carriers for medical services rendered

Operation Sales Director

• Nov 2006 - Oct 2012

• Increased production levels from 60 sales/per-hour to over 100 sales/per-hour within 1 month of being promoted• Directed call center operations as a liaison between clients, supervisors, and call center employees• Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans• Performed quality checks, developed and reviewed performance reports, identified areas to improve, and implemented measures to improve performance levels and meet objectives• Coordinated with the interviewing, hiring and training of Educational Coaches and Supervisors• Monitored interaction between coaches, supervisors and callers to ensure quality assurance standards • Reviewed call center statistics to measure staff performance and the need for improvement