Experience

Global Airways Group
• South Africa
• Airlines and Aviation
• 1 - 100 Employee
• Senior Cabin Crew

  • Jul 2022 - Present

Phakatwayo events
• Management Staff

  • Jan 2021 - Sep 2022


Mango Airlines

• South Africa
• Airlines and Aviation
• 200 - 300 Employee

• Cabin Services Coordinator

  • Aug 2014 - Apr 2022

  Cabin Services Department.Crew administration. Crew Discipline. Passenger Complaints. Typing of Flight Report and filling of report (to be available for SA-CAA inspections). Compiling of injury on duty for Cabin Crew Members.Response to emergencies On-board aircraft. Conducting Interviews for new Cabin Crew.Visiting of Cabin Crew Bases for Cabin Crew Queries. Answering of emails and phone calls. Available after hours for all emergencies with regards to Cabin Crew Members. Communicating with clients or employers about project, event or campaign expectations and goals.Collaborating with clients or employers. Delegating tasks to appropriate team members. Show less

• Acting Cabin Services Manager

  • Sep 2018 - Nov 2018

  As the cabin manager my primary role is a leadership one. In the air I am solely responsible for overseeing the senior cabin crew member and all cabin crew staff including pursers. I am representing my airline and will be answerable to all issues onboard in regards to customer service and safety. The cabin crew manager is responsible for ensuring the cabin crew team is well briefed prior to the flight. They must be certain of the schedule and aware of any passengers with special mobility or dietary needs. The cabin crew manager is likely to be first to reassure passengers in the event of an emergency. Show less

• Senior Cabin Crew

  • Mar 2013 - Aug 2014

  Attending pre-flight briefings.Responsible for safety and comfort of the passengers.Doing routine safety checks before take-off. Welcoming passengers on-board. Dealing with high-net worth passengers in a professional and mature manner.Performing security checks as well as making sure the aircraft is neat and tidy.Promoting certain product on-board. Demonstrating safety procedures to following in an emergency. Dealing with difficult and unruly passenger in a polite but firm way. Attending to medical emergencies on-board.Liaison between Flight deck and cabin crew members.Showing passengers to their seats and providing specialattention to certain passengers, such as the elderly or disabled. Serving meals and refreshments.Producing written flight reports after completing a journey. Show less



1 Time Airline

• Cabin Crew

  • Feb 2009 - Nov 2012

  Check in duties, boarding duties and arrival duties of passengers. Offering assistance to customers to ensure they find the right product or service. Communicating with customers by email, phone, and face-to-face. Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue. Refer customers to senior staff when necessary. Check in duties, boarding duties and arrival duties of passengers. Offering assistance to customers to ensure they find the right product or service. Communicating with customers by email, phone, and face-to-face. Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue. Refer customers to senior staff when necessary.



Federal Airlines Pty Ltd

• South Africa
• Airlines and Aviation
• 1 - 100 Employee

• Guest Relations Officer

  • Jun 2008 - Dec 2008

  Check in duties, boarding duties and arrival duties of passengers. Offering assistance to customers to ensure they find the right product or service. Communicating with customers by email, phone, and face-to-face. Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue. Refer customers to senior staff when necessary. Check in duties, boarding duties and arrival duties of passengers. Offering assistance to customers to ensure they find the right product or service. Communicating with customers by email, phone, and face-to-face. Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue. Refer customers to senior staff when necessary.