CSR/Marketing/Purchasing/Warehouse/Account Representative

• Oct 2017 - Present

Merchandise operations leader

• Oct 2013 - Oct 2017

Teach, coach, and guide new, current, and almost on board associates both on the sales floor as well as on the support team to the aspirations the company sets forth. Supervise set "organization of merchandise" changes and moves. Ensure items that need to be price adjusted are completed. Ensure items that are in pre-liquidation territory are properly marked down on time and set into the locations designed by the company Ensure that all mannequins, graphics, visuals, and marketing event items are in place and taken down in the allowed time frames. Communicate with sales floor associates as well as support associates to insure they know time standards, procedural standards, and company standards at all times. Organizes daily and weekly schedules and activities to the work loads projected and assigned. Ensure that all operational core standards are being met on a daily basis. Ensure that all .com orders are processed and received in the way that the company procedure are inline as well as keeping the customer in mind. Ensuring that all price signing is correct, in order, as well as staged for current and up coming events. Lead the sales floor as well as support team in the customer survey expectations, and scores. Ensure that the merchandise deliveries are on time, and disrupted to the sales floor in a timely fashion with time frames enforced by the company. Show less

Administrative Assistant

• Jul 2013 - Aug 2013

Kitchen Manager

• Jul 2012 - Jul 2013

Watch food cost and labor Supervise a staff of 7 to 10 people In charge of ordering supplies Train and teach all employees daily and operational procedures Hire potiental employees Add new menu items Watch food cost and labor Supervise a staff of 7 to 10 people In charge of ordering supplies Train and teach all employees daily and operational procedures Hire potiental employees Add new menu items

Manager

• Dec 2008 - Aug 2012

Supervise staff of eight to ten people at a time. Answer phone calls pertaining to customer questions and concerns. File and screen employee applications. Track employee's attendance on a daily basis. Update employee's job performance records on a daily basis. Prepare employee work schedules on a weekly basis. Track and monitor daily product inventory. Train and teach new employees about the company and policies. Responsible for writing and filing documentation on poor work performances. Responsible to track and report our "Guest Satisfaction" scores to other employees on a weekly basis. Show less

Manager

• Apr 1999 - Nov 2008

Supervised staff of five to six. Managed crew schedules. Updated employee's performance. Managed monthly bills and expenses. Interviewed future employees. Completed file audits every month. Trained in new employees following proper procedures. Supervised staff of five to six. Managed crew schedules. Updated employee's performance. Managed monthly bills and expenses. Interviewed future employees. Completed file audits every month. Trained in new employees following proper procedures.