Felicia Matthews

Business Operations Manager at HuntSource
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Operations Manager
      • Nov 2018 - Present

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Talent Acquisition Specialist
      • Aug 2015 - Oct 2018

    • Staffing and Recruiting
    • National Accounts Compliance Manager
      • Nov 2009 - Aug 2015

      Provided back office support to drive the productivity of the recruiting and sales organizationEnsured commission is managed for weekly pay outsManaged entire compliance for Wells Fargo account nationwideManaged and guaranteed weekly disbursement/distribution of multi-state payroll of 750 – 800 consultants, including garnishments, benefits and taxes consistent with federal and state wage Processed incurred and prepaid work expenses for consultants on a weekly basisReconciled and researched timecards for National Account invoicing twice a month; including timecard collection, retrieving approvals and saving all files to the billing driveAudited payroll weekly for any fall outs and/or adjustments to be reconciledCommunicated actively with HR, Accounts Payable and Accounts Receivable to review cross-departmental impacts and reconcile data sharingLeader in new hire processing for contract employees with utilization of I-9 completion through the e-Verify systemTrained all employees on back-end production operations including roles/responsibilities, schedules and deadlines. Conducted specific training for individuals working on the Wells Fargo accountSubmitted background checks; informed team daily with system results. Escalated when necessary. Provided administrative support to the department and front desk reception areaWorking knowledge of MS windows, excel and some power point

    • HR Operations Support Manager/Coordinator
      • Jan 2006 - Nov 2009

      Managed & guaranteed weekly disbursement/distribution of multi-state payroll, for over 250 employees.Managed all operational aspects of the consultant life cycle from acceptance of a position with Yoh through terminating an assignment.Interacted with Yoh business center staff, customers, consultants, internal service providers and suppliers.Leader in customer service and resolution.Collaborated with internal stakeholders and service providers to resolve customer payroll, billing, and AP and AR issues; documents interactions with clients.Leader in time sheet management and invoicing.Provided quality control for client and contractors per terminations, status changes and paperwork to ensure accuracy for payroll and invoicing.Trained new staff members on back-end production operations including roles/responsibilities, schedules, deadlines, metrics and standards. Maintained consultant employee files and ensured compliance with governmental requirements including privacy and confidentiality.Managed consultant expense reports, per diem and travel advances.Leader in customer purchase orders and inventory management.Managed production performance metrics and reporting as required.Generated external client reports.Leader with assisting line of business management with staff hires and termination.

    • Consultant Manager/Coordinator
      • Feb 2004 - Jan 2006

      Outstanding customer service provided to internal and external clientsManaged all issues related to the back-end production operation.Leader and liaison for all customer interactions related to back-end production and client resolution.Generated background and substance abuse authorizations.Meeting coordinator for consultant client interviews.Conducted regional invoice set up for accounts receivable and accounts payable.

    • Operations Support Coordinator
      • Oct 1996 - Feb 2004

      Processed payroll using PeopleSoft versions 7 and 8.Managed a weekly payroll schedule for 150 consultants and 50 internal employees.Managed weekly expenses for consultants and internal employeesConducted interviews, reconciled monthly bank statements, developed “customer intimacy” rapports with consultants.Issued background investigations and control substance authorizations.Conducted new hire orientations (internal and external employees), benefits orientation and direct deposit accounts.Company event planner.Metered, distributed/collected mail and shipped Federal Express packages daily.

Education

  • Metropolitan Community College
    Associates, Business Administration
    1992 - 1994
  • Central High School
    Diploma
    -
  • Metropolitan Community College
    Business Administration
    -

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