Felicia Johnson

at Albany Community Action Partnership
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Contact Information
us****@****om
(386) 825-5501
Location
Troy, New York, United States, US

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Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
      • Oct 2017 - Present

      • Oct 2015 - Oct 2017

    • Community Outreach Coordinator
      • Aug 2010 - Jun 2015

      Implement a plan to raise funds for the yearly Community Outreach where book bags and supplies are given to the youth of the community. • Coordinate an HIV/AIDS testing onsite with Project H.E.A.L. of Montefiore Community Services. We have been successful serving our community in this area of service for four years. • Obtain a mailing list of individuals receiving school supplies to keep them informed of our services. • Maintain an organizational climate that attracts, motivates, and supports, our volunteers who are committed to the vision. • Maintain and sustain a safe community and workplace. • Perform other related duties as needed. Show less

    • Head Secretary
      • Feb 2007 - Jun 2015

      • Orchestrate and superintend all secretarial duties for Faithful Church of Christ Disciples of Christ congregation and the Pastor within the secretarial pool consisting of an assistant and junior secretaries. • Maintain the local church and pastoral calendar. • Confirm and organize out-going and incoming engagements. • Produce and maintain bulletins for all church occasions. • Record and maintain written records of weekly activities of the church in which include sermon titles, weekly offerings, membership, and wedding ceremonies. • Communicate all announcements to congregation with follow up. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
      • Jul 2011 - Sep 2014

      • Managed the NYC Gap Inc. account with a management fee of 8 employees• Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees• Communicated job expectations; planned, monitored, and reviewed job contributions • Planned and reviewed compensation actions • Enforced policies and procedures• Updated job knowledge by participating in educational opportunities• Managed three different locations in NYC and one location in Long Island, NY while billing a management fee of 10 employees.• Received excellent marks in the random Bank of America audits at all sites including a perfect score in the Long Island operation. This was the first perfect score that this particular client had given out.• Conducted full monthly internal site audits at each location. In addition, conduct quarterly audits at the One Bryant Park location. One Bryant Park has a staff of 40+ employees.• Created and organize data to show potential cost saving opportunities related to courier eliminations for the Bank of America NYC/ NJ area.• Created presentations and monthly reports using Microsoft Excel, Word, PowerPoint, Publisher and Visio • Brainstormed topics for staff daily huddles and the biweekly Northeast Regional Call• Established an atmosphere of trust and support; set a model for employees that reflects the highest ethics, integrity and standards of excellence.• Focused on resources on critical needs; define plans and actions consistent with business needs; organized initiatives to achieve optimal results and critical timelines.• Demonstrated sensitivity in cross cultural communications by working closely with mentally challenged individuals on site to build more confidence and handle new tasks assigned to them. Show less

      • Jul 2008 - Jul 2011

      • Supervised at a site of 60+ employees. 20 employees were directly under my supervision. • Ran the Kenexa program for the site. Responsibilities included coming up with a plan to improve scores and implementing the plan over a 20 week time period. • Assisted with the setting up of the new One Bryant Park location. Responsibilities included developing and implementing new processes as well as providing initial training to new staff members.• Organized and hosted weekly TL meetings • Performed duties and special requests as assigned by management to include but not limited to: mail services, shipping & receiving, fax services, receptionist, messenger, etc.• Responsible for site if manager was not present.• Provided management with information and recommendations on HR and/or client related matters. Show less

      • May 2006 - Jul 2008

      • Delivered and sorted mail to various floors for the Bank of America site.• Held on site team huddles and recorded huddle notes.• Processed outgoing and incoming mail using postage machine and FedEx powership.• Arranged messengers to pick up and deliver highly sensitive items using Microsoft Outlook for the source of communications.

Education

  • Monroe College
    Associate's Degree, Computerized Office Technologies
    2000 - 2003

Community

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