Technical & Compliance Manager

• Nov 2017 - Present

Primarily responsible for effective management of the Cookie Time Limited Food Safety & Quality Management system as well as driving continuous improvements. Leading a team of 6; Quality System Coordinator, Technical Officer, and 4 Quality Control Officers.

Technical & Process Improvement Manager

• Jul 2017 - Nov 2017

Quality Manager

• Jul 2016 - Jul 2017

Site Quality Manager for Branston Street Site. Key responsibility includes : - Effective management of Quality Management System, and maintaining accreditations to ISO9001:2016 and ISO22000:2005, - Leading investigation to internal non-conformances and customer complaints, - Providing technical support to Sales and Operations, - Driving continuous improvement in Quality & Product Safety. Site Quality Manager for Branston Street Site. Key responsibility includes : - Effective management of Quality Management System, and maintaining accreditations to ISO9001:2016 and ISO22000:2005, - Leading investigation to internal non-conformances and customer complaints, - Providing technical support to Sales and Operations, - Driving continuous improvement in Quality & Product Safety.

Compliance & NPD Manager

• Jun 2014 - Jul 2016

Key responsibilities includes: ➢ Managing Poultry and Red Meat RMP and maintaining accreditation level on MPI PBV and plant accreditation for customer specific requirement such as WQA. ➢ Management of Dairy Risk Management Program at Exquisite Foods Ltd (previously known as Serra Natural Foods Ltd). ➢ Driving continuous improvement in system and process, to ensure that current system meet regulatory requirements and exceeds customer demands. ➢ Overseeing of administration of Export Official Assurance Programme (EOAP) and staff training on EOAP system. ➢ Developed and manage risk based Approved Supplier Programme. Coordinate and conduct supplier audit for high risk suppliers. ➢ Developing and managing the implementation of the Health & Safety System across both plants. ➢ Management & administration of staff training program (Quality, Food Safety, and Health & Safety). ➢ Leading investigations on customer complaints, quality, food safety, and health & safety incidents, to ensure that the root cause is identified and corrective actions are implemented in a timely manner. ➢ Liaising with customer on resolution of quality issues in timely manner and providing technical support for Sales, Marketing, and Operations. ➢ Leading new product development and product improvement projects to ensure project’s objectives are met within the agreed timelines. Achievements: ➢ Successfully managed significant amendment of the Meat RMP for plant relocation. Exquisite Foods Limited relocated to a brand new, purpose build plant located at Islington, Christchurch in September 2014. ➢ Successfully led performance improvement of Exquisite Foods Limited RMP on MPI PBV from level 3 to level 5 (ceiling) within 12 months period. ➢ Successfully overseeing full product specification and Bill of Material (BOM) review project. ➢ Successfully developed product formulation and cooking programmes , to replicate the sous-vide cooking process for red meat, poultry, and pork products. Show less

Development Manager

• Dec 2012 - Jun 2014

Reporting to the Chief Operating Officer, key responsibilities includes: ➢ Leading new product development and product improvements project through stage-gate process. ➢ Manage and review packaging performance and suitability. Packaging variants range from clay coated multi-walled paper bags through to LDPE plastic and polypropylene woven bags. ➢ Development and management of Product Specifications ➢ Providing technical supports for customer services, sales team, and procurement team. Achievements: ➢ Successfully developed and launch Red Velvet Cake premix and Coconut loaf premix for sale to commercial and food service market. ➢ Successfully developed and launch E-FREE (additive free) bread-mixes. ➢ Successfully lead project on ingredients rationalisation to achieve cost savings and better inventory control without compromising product quality. Show less

Quality System Coordinator

• 2007 - 2011

Reporting to the National Quality Manager, key responsibilities include:➢ Management of Quality and HACCP based Food Safety System of Champion Baking Ingredients Christchurch.➢ Management and maintenance of WQA Accreditation.➢ Vendor Quality Management.➢ Auditing of HACCP based food safety system.➢ Leading customer complaints investigations.➢ Management of Grain Importation System to maintain MPI Transitional Facility Status. ➢ Development and implementation of Standard Operating Procedures (SOP) in conjunction with Safety, Health, and Environment (SH&E) Manager. ➢ Coordination and management of training system for Quality, Food Safety and, Safety and Environment.Achievements: ➢ Successful development and implementation of Premix Recipe SOP Recipe Manual in conjunction with the Premix Supervisor.➢ Successfully lead the development and process implementation, which results in the achievement of Woolworths Quality Assurance Certification in 2010.➢ Successfully coordinate and implement a system to reduce infestation complaints in retail flour products by 50% from F09 (Financial Year 2009) to F10 and maintaining the trend in reduction to F12. Show less

Quality System Coordinator

• Sep 2007 - Apr 2009

Reporting to the Quality Manager, key responsibilities include:➢ Management of Quality & HACCP based Food Safety System of Champion Baking Ingredients, Mount Maunganui.➢ Internal auditing ➢ Assisting the Quality Manager with customer complaints investigation.➢ Coordination and management of training system for Quality and Food Safety.Achievement:➢ Successfully develop and implement a Grain Importation System

Laboratory Technician

• Mar 2006 - Sep 2007