Experience

Invenio Solutions Inc.

• United States
• Advertising Services
• 100 - 200 Employee

• Senior Inside Sales Representative

  • Nov 2012 - Present

  Building and developing new business though solutions selling techniques for Charter Business. Marketing business solutions to small and medium size business, (1-99 employees). Business solutions include high speed internet, phone and cables services. Building pipeline through cold calling, discovering needs, generating quote, sending quote, generating contract and sending signed contracts to Account Coordinator for confirmation and installation. Helping new team members get set up and… Show more Building and developing new business though solutions selling techniques for Charter Business. Marketing business solutions to small and medium size business, (1-99 employees). Business solutions include high speed internet, phone and cables services. Building pipeline through cold calling, discovering needs, generating quote, sending quote, generating contract and sending signed contracts to Account Coordinator for confirmation and installation. Helping new team members get set up and answering questions, comment or concerns they may have. Show less



Nexxlinx of Texas

• Customer Service Representative

  • Jun 2011 - Sep 2012

  6001 N IH 35 Provided customer service support and maintenance to new and existing customers, ensured highest level of customer satisfaction, customer retention, and maximization of revenue. reviewed level of customer satisfaction. Educated customers on Time Warner services and products. Upgrade/disconnect or transfer services when needed.



Direct Processing Solutions

• Appointment Setter

  • Aug 2010 - Jun 2011

  Set Appointments for account Reps to do free cost analysis for Credit card Machines. •Build sales by prospecting for new clients and generated future income by nurturing existing customer relationships. •Planned, developed and executed sales strategies, often to meet an established quota. •Shared expertise and best practices with new recruits and co-workers.



Austin Recovery

• Direct Care Staff

  • 2007 - 2010

  Cross Park Dr, Worked with the women and children in Family House. Assist new clients coming into treatment. Helping mothers with new ways to cope with their children. Teaching new ways correct children. Assure clients are going to their scheduled classes when children are at daycare. Take clients to and from outside appointments and take children to and from daycare. Pass out medications and write it in medication book. Write in Activity book about the events that may or may not… Show more Worked with the women and children in Family House. Assist new clients coming into treatment. Helping mothers with new ways to cope with their children. Teaching new ways correct children. Assure clients are going to their scheduled classes when children are at daycare. Take clients to and from outside appointments and take children to and from daycare. Pass out medications and write it in medication book. Write in Activity book about the events that may or may not happed during the Shift. Show less



Inspire North

• Direct Care Staff

  • 2006 - 2007

  Supervise and assist clients during hygiene, grooming and other activities as needed. Make written reports of significant incidents in log book occurring during shift. Supervise clients in recreational activities on and off campus. Supervise and assist client during meal time.

• Direct Care Staff

  • 2006 - 2007

  Austin, Texas Area Supervise and assist mhmr clients during meal time, Personal hygiene, grooming and other activities as needed. Provide transportation to residents as required. Supervise residents in recreational activities both on and off campus. Make written reports of significant incidents in log book occurring during shift. Perform any other duties as assigned by supervisor/administrator. Report suspected abuse and neglect to supervisor immediately.



Civic Developement Group

• Senior Sales Representative

  • 2005 - 2006

  Austin, Texas Area Sell Columbia House memberships to perspective customers. Train New Hires and write new scripts on different selling techniques.



MCI Corporation

• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • 1994 - 2006

  5001 N I H 35 •Creates business sales opportunities in existing & new accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on potential sales opportunities. •Adjusts content of sales presentations by reviewing personal goal attainments and through ongoing coaching and training with Team Leaders. •Focuses sales efforts by studying product knowledge and sales processes that are historically successful. •Submits sales through company CRM… Show more •Creates business sales opportunities in existing & new accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on potential sales opportunities. •Adjusts content of sales presentations by reviewing personal goal attainments and through ongoing coaching and training with Team Leaders. •Focuses sales efforts by studying product knowledge and sales processes that are historically successful. •Submits sales through company CRM Software and ensuring content is accurate and reflects customers’ needs appropriately.. •Recommends changes in products and services to customers that best fit their organizations needs to secure new lines of business. •Stays current on competition by gathering current marketplace information on pricing, products, new products, etc. •Resolves customer complaints by investigating problems and develop a solutions. Show less



Travis State School

• MHMR-Direct Care Staff

  • 1984 - 1994

  Austin, Texas Area State School -Austin, Texas Mental Health Care Worker Supervise and assist residents during meal time, Personal hygiene, grooming and other activities as needed. Provide transportation to residents as required. Supervise residents in recreational activities both on and off campus. Make written reports of significant incidents in log book occurring during shift. Perform any other duties as assigned by supervisor/administrator. Report suspected abuse and neglect to supervisor… Show more State School -Austin, Texas Mental Health Care Worker Supervise and assist residents during meal time, Personal hygiene, grooming and other activities as needed. Provide transportation to residents as required. Supervise residents in recreational activities both on and off campus. Make written reports of significant incidents in log book occurring during shift. Perform any other duties as assigned by supervisor/administrator. Report suspected abuse and neglect to supervisor immediately. Show less