Experience

Dreamstyle Remodeling

• United States
• Construction
• 100 - 200 Employee

• Administrative Assistant

  • Apr 2022 - Present



Meow Wolf

• United States
• Entertainment Providers
• 500 - 600 Employee

• Box Office Lead Associate

  • Aug 2021 - Nov 2021

  Lead a team of 30+ box office associates. Held responsibility in closing multiple cashboxes with accuracy, nightly. Organized shift breaks while following CDLE protocols and regulations. Worked closely with management team to develop policies and procedures. Handled customer service phone calls and emails. Developed expertise with programs such as Ticketure and Hubspot. Utilized creative problem solving skills to resolve escalated customer issues. Worked outdoors in all weather conditions. Lead a team of 30+ box office associates. Held responsibility in closing multiple cashboxes with accuracy, nightly. Organized shift breaks while following CDLE protocols and regulations. Worked closely with management team to develop policies and procedures. Handled customer service phone calls and emails. Developed expertise with programs such as Ticketure and Hubspot. Utilized creative problem solving skills to resolve escalated customer issues. Worked outdoors in all weather conditions.



Wix

• Israel
• Software Development
• 700 & Above Employee

• Customer Care Expert

  • Sep 2020 - Aug 2021

  Managed customer communications through email and phone. Handled customer personal and private information responsibly and securely. Developed expertise with Wix products and tools. Earned promotion to Wix Payments expert during first year of employment. Followed company guidelines to verify customers' use of Wix products were appropriate. Participated in proactive customer service projects that included outbound calls and emails. Utilized professional customer service skills to deliver difficult news to customers. Fully trained with customer de-escalation skills. Show less



AnswerNet

• United States
• Telecommunications
• 400 - 500 Employee

• Customer Service Supervisor

  • Aug 2020 - Sep 2020



eBags

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Supervisor

  • Jul 2013 - Aug 2020