Experience

GovTech Singapore

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Recruitment Operations Team Lead

  • Dec 2022 - Present



Nanyang Technological University Singapore

• Singapore
• Higher Education
• 700 & Above Employee

• Senior Human Resource Executive – Faculty

  • Mar 2022 - Dec 2022

  • Day-to-day operations – Faculty HR management - Administering and processing the appointment, reappointment, promotion & tenure and exit management of faculty staff - Preparing and compiling dossiers for appointment, reappointment/re-employment and promotion & tenure exercises - Ensuring smooth running of daily operations in accordance to prescribed policy, standard operating procedures and stakeholders’ expectations - Providing HR advisory support on process and procedure • Secretariat support at University level monthly meetings - Reviewing faculty dossiers to ensure accuracy and completeness for distribution to committee members - Compiling summary of cases tabled for discussion and circulation - Preparing meeting schedules and coordinating IT setup - Drafting meeting minutes for distribution to various stakeholders Show less



GovTech Singapore

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Executive

  • Mar 2020 - Mar 2022

  • Day-to-day operations – Recruitment Operations - Assisting with end-to-end recruitment process - Ensuring smooth running of operations in accordance to prescribed policy, standard operating procedures and stakeholders’ expectations - Handling large volumes of work and adapting quickly to changes in the process • Day-to-day operations – HR Business Partner Operations - Managed staff movements such as offboarding, redeployment, transfer and secondment, ensuring documents and system records are administered within the given timeline - Ensured employees’ records are documented, updated accurately and timely in Workday system - Provided support to the Compensation & Benefits team, including participation in performance appraisal, increment and bonus review exercises throughout the year - Provided administrative support to the HR Business Partners. - Generated raw data and consolidated reports for HR Business Partners - Handled queries from HR Business Partners and staff on HR policies and procedures • Management of staff referral process - Overseeing the work of 2 associates to ensure timely processing & payment of referral fees • RPA implementation - Reviewing the process flow to determine the suitable points for process automation - Identifying potential gaps that would hinder the RPA bots, and propose solutions/workarounds - Liaising with vendors and stakeholders to align expectations and share roadblocks/solutions as well as to partake in brainstorming • Process reviews & improvements - Gathering operational pain points from fellow colleagues on a monthly basis - Raising issues to Team Lead for further investigation - Proposing changes to clients for process improvement & streamlining - Documenting changes in SOP Show less



Nanyang Technological University Singapore

• Singapore
• Higher Education
• 700 & Above Employee

• Program Executive

  • Oct 2018 - Nov 2019

  • Day-to-day operational administrative duties - Liaised with students and lecturers to collect feedback regarding classes to address concerns - Assisted in the procurement of department apparel, marketing merchandise and engagement of vendors for course events - Tracked inventory of department apparel and marketing merchandise • Designed EDMs and organized recruitment drives to support marketing and publicity of Undergraduate courses • Day-to-day operational administrative duties - Liaised with students and lecturers to collect feedback regarding classes to address concerns - Assisted in the procurement of department apparel, marketing merchandise and engagement of vendors for course events - Tracked inventory of department apparel and marketing merchandise • Designed EDMs and organized recruitment drives to support marketing and publicity of Undergraduate courses



Da Vinci Group Pte Ltd

• Education Administration Programs
• 1 - 100 Employee

• Lead Trainer

  • Apr 2017 - Dec 2017

  • Conducted Neuroceramics® classes for groups of three to fifteen at a time (Early Education and Primary levels)• Researched and developed Neuroceramics® curriculum• Contributed as part of a team at campus sharing sessions and workshops

• Operations and Logistics Manager

  • Apr 2017 - Dec 2017

  • Established standard operating procedure for back-end process to ensure client works were completed and delivered within timeline• Directed logistical preparations for classes and events• Handled procurement of class and event resources• Responsible for monitoring and restocking inventory• Fulfilled administrative duties (company-wide scheduling, operational and logistical organization, financial management, etc.)



Corporate IT Solutions Pte Ltd

• Registration Representative

  • 2016 - 2017

  • Facilitated on-site registrations and monetary transactions • Performed a customer facing role as part of a team • Facilitated on-site registrations and monetary transactions • Performed a customer facing role as part of a team



Will UB Kind?,

• Social Media Liaison & Designer

  • Jan 2014 - Apr 2014

  • Marketed and conducted merchandise sales during event period • Managed campaign’s Facebook page to raise awareness • Designed merchandise for a fund raising event • Marketed and conducted merchandise sales during event period • Managed campaign’s Facebook page to raise awareness • Designed merchandise for a fund raising event



Singapore Polytechnic

• Singapore
• Higher Education
• 700 & Above Employee

• Customer Service Officer

  • Jan 2012 - Jul 2012

  • Processed student admission and financial aid applications • Managed inbound calls and addressing callers’ enquiries • Handled administrative duties as part of a team • Processed student admission and financial aid applications • Managed inbound calls and addressing callers’ enquiries • Handled administrative duties as part of a team