Experience

Pantusa Towing & Recovery

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Human Resources Director

  • Sep 2021 - Present

  Manage all Human Resources functions to include recruitment, on-boarding, benefits administration, employee relations, compliance, payroll, and workers compensation. Pantusa Towing & Recovery is a growing business and I'm thrilled to be a part of this dynamic environment! Manage all Human Resources functions to include recruitment, on-boarding, benefits administration, employee relations, compliance, payroll, and workers compensation. Pantusa Towing & Recovery is a growing business and I'm thrilled to be a part of this dynamic environment!



SentrySix® International

• United States
• Security and Investigations
• 1 - 100 Employee

• Human Resources Director

  • Apr 2019 - Sep 2021

  Director of Human Resources • Developed and implemented recruitment, staffing, and workforce development programs to meet advancement in product operations and management. • On-boarded new hires and coordinated legal forms required by the State and Local agencies. • Facilitated coaching and leadership development. • Supervised mediation calls between management and employees as necessary. • Handled disciplinary action up to including termination for violation of company policies. • Organized company events and researched potential marketing opportunities. • Ensured compliance with all Texas laws and requirements. • Assisted with submitting payroll and rectified any pay discrepancies with time sheets. Operations Administrative Support • Assisted department heads with daily operations, screening candidates, and training. • Worked with department supervisors to improve communication amongst staff. • Conducted employee satisfaction survey to help uplift company morale and increase retention. • • • Assisted with K-9 training to develop practice scenarios to reinforce handler's skills with direct commands, influencing positive canine behavior, and generating positive outcomes. • Created customized presentations for employees that reflected the company culture and vision. Director of Communications • Created and implemented the Department's SOP. • Interviewed and assembled a team of eight individuals. Trained them to answer emergency calls, retrieve vital information, dispatch the appropriate emergency responses, and enter all pertinent information into our CAD. • Managed ongoing training for appropriate radio responses with specific radio requests and how to best prioritize them. • Conducted audits and reviewed recordings to assess additional training need and managed all quarterly performance evaluations. • Made myself available 24/7 for emergency situations that may need my counsel and assitance. Show less



Balcones Heights Police Department

• Police Dispatcher

  • Jan 2014 - Mar 2019

  Provided immediate and appropriate assistance for the nature of the call; relayed accurate information in a timely manner to assist law enforcement officers; dispatched ambulance and fire services with vital information prior to arrival; facilitated vehicle recovery and completed the clerical process for impounded vehicles. Provided immediate and appropriate assistance for the nature of the call; relayed accurate information in a timely manner to assist law enforcement officers; dispatched ambulance and fire services with vital information prior to arrival; facilitated vehicle recovery and completed the clerical process for impounded vehicles.



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Front Desk Representative / Manager on Duty

  • Jan 2012 - Jan 2014

  Assisted guests with check-in and check-out; provided information about local attractions; dispatched engineering services to guest calls and maintenance requests; coordinated and prepared daily cleaning schedules for the housekeeping staff; provided PBX services; and cash handling experience. Assisted guests with check-in and check-out; provided information about local attractions; dispatched engineering services to guest calls and maintenance requests; coordinated and prepared daily cleaning schedules for the housekeeping staff; provided PBX services; and cash handling experience.



Omni San Antonio Hotel at the Colonnade

• United States
• Hospitality

• Front Office Supervisor/ Manager on Duty

  • Nov 2008 - Jan 2012

  Generated and coordinated schedules for a staff of 32; monitored and reported the status of office resources; attended daily briefing sessions with management including the General Manager to discuss operations; supported and executed exceptional customer service standards through the Medallia guest survey program; performed administrative duties using a variety of industry specific software. Generated and coordinated schedules for a staff of 32; monitored and reported the status of office resources; attended daily briefing sessions with management including the General Manager to discuss operations; supported and executed exceptional customer service standards through the Medallia guest survey program; performed administrative duties using a variety of industry specific software.