Felicia Goh
UX Designer at EMQ2- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
Topline Score
Bio
Zeneath Eng
Felicia is an initiative and collaborative individual, who demonstrates care and assistance to colleagues through exemplary project coordination and strategic planning. Her keen-to-learn attitude has groomed and empowered her to solely lead facilitation workshops with clients.
Shareen Seng
Felicia is a team player with strong sense of coordination and planning. She often takes initiatives to lead discussions and drive projects forward. I’m impressed at her ability to handle difficult stakeholders in a calm and professional manner. I strongly believe that Felicia will be a good fit to any team!
Zeneath Eng
Felicia is an initiative and collaborative individual, who demonstrates care and assistance to colleagues through exemplary project coordination and strategic planning. Her keen-to-learn attitude has groomed and empowered her to solely lead facilitation workshops with clients.
Shareen Seng
Felicia is a team player with strong sense of coordination and planning. She often takes initiatives to lead discussions and drive projects forward. I’m impressed at her ability to handle difficult stakeholders in a calm and professional manner. I strongly believe that Felicia will be a good fit to any team!
Zeneath Eng
Felicia is an initiative and collaborative individual, who demonstrates care and assistance to colleagues through exemplary project coordination and strategic planning. Her keen-to-learn attitude has groomed and empowered her to solely lead facilitation workshops with clients.
Shareen Seng
Felicia is a team player with strong sense of coordination and planning. She often takes initiatives to lead discussions and drive projects forward. I’m impressed at her ability to handle difficult stakeholders in a calm and professional manner. I strongly believe that Felicia will be a good fit to any team!
Zeneath Eng
Felicia is an initiative and collaborative individual, who demonstrates care and assistance to colleagues through exemplary project coordination and strategic planning. Her keen-to-learn attitude has groomed and empowered her to solely lead facilitation workshops with clients.
Shareen Seng
Felicia is a team player with strong sense of coordination and planning. She often takes initiatives to lead discussions and drive projects forward. I’m impressed at her ability to handle difficult stakeholders in a calm and professional manner. I strongly believe that Felicia will be a good fit to any team!
Credentials
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Enterprise Design Thinking Practitioner
IBMFeb, 2023- Oct, 2024 -
IA Fundamentals
UdemyJun, 2021- Oct, 2024 -
UX Fundamentals (User Testing)
UdemyJun, 2021- Oct, 2024 -
Design Thinking in 3 Steps
UdemyMay, 2021- Oct, 2024 -
UX Strategy Fundamentals
UdemyMay, 2021- Oct, 2024 -
Blockchain for Cross Border Payment
NTUC LearningHubAug, 2020- Oct, 2024 -
Business Analytics with QilkSense
NTUC LearningHubAug, 2020- Oct, 2024 -
Data Analysis Fundamentals using Microsoft Excel
NTUC LearningHubJul, 2020- Oct, 2024 -
Know Your Customers through Human-Centered Approach
NTUC LearningHubJul, 2020- Oct, 2024 -
Become a User Experience Designer
LinkedInJun, 2020- Oct, 2024 -
Scrum Master Certified (SMC)
Scrum AllianceApr, 2021- Oct, 2024
Experience
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EMQ2
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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UX Designer
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Dec 2022 - Present
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Zionext
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Singapore
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E-learning
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1 - 100 Employee
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UI/UX Designer
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Sep 2022 - Dec 2022
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UX Designer
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May 2021 - May 2022
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Singapore Airlines
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Singapore
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant
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Feb 2018 - May 2021
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SAFRA National Service Association
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Singapore
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Recreational Facilities
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100 - 200 Employee
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Facilitator (Kidz Amaze)
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Jun 2011 - Feb 2017
• Documented daily sales record and settlement of daily sales to ensure accounts are tallied • Planned and facilitated birthday parties and boot camps • Attended to general front desk enquiries, registration, and sales of party rooms • Ensured facilities are well maintained and environment is safe for all • Documented daily sales record and settlement of daily sales to ensure accounts are tallied • Planned and facilitated birthday parties and boot camps • Attended to general front desk enquiries, registration, and sales of party rooms • Ensured facilities are well maintained and environment is safe for all
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CWT Pte. Limited
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Singapore
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Logistics Service Officer
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Mar 2015 - Jul 2015
• Detected and reported errors in one of the large shipment orders and made significant savings for the company • Planned shipment dates and quantities that increased efficiency and productivity of the warehouse • Trained multiple full-time employees on the company's SOP and tools (SAP) • Constructed a step-by-step guide on company's SOP for import and export shipment so as to aid future employees on work processes • Detected and reported errors in one of the large shipment orders and made significant savings for the company • Planned shipment dates and quantities that increased efficiency and productivity of the warehouse • Trained multiple full-time employees on the company's SOP and tools (SAP) • Constructed a step-by-step guide on company's SOP for import and export shipment so as to aid future employees on work processes
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Customer Service Officer
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Dec 2012 - Mar 2013
• Conferred with customers to provide information about the products and services, registration of repair jobs, and collection for completed jobs • Prepared quotations and informed customers on repair job status and reparability • Assisted and educated non-tech savvy customers on product interface and functionalities • Liaised with back-end technician and management to resolve customer's complaints • Conferred with customers to provide information about the products and services, registration of repair jobs, and collection for completed jobs • Prepared quotations and informed customers on repair job status and reparability • Assisted and educated non-tech savvy customers on product interface and functionalities • Liaised with back-end technician and management to resolve customer's complaints
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Education
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2020 - 2020
General Assembly
User Experience Design Graduate -
2016 - 2017
RMIT University
Bachelor's degree, Marketing -
2013 - 2016
Ngee Ann Polytechnic
Diploma, International Logistics & Supply Chain Management
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