Experience

MSU Student Life & Engagement

• United States
• Hospitality
• 1 - 100 Employee

• Service Center Representative - Student Supervisor

  • Aug 2022 - Present

  · Supervise 30+ staff members and correct negative behaviors through direct communication and teaching when necessary. · Train new service center representatives on the numerous functions required by the position and on relevant policies and procedures. · Perform administrative tasks such as verifying residents' forwarding addresses, reviewing the work of service center representatives, and communicating with residents about package issues and lost items. · Supervise 30+ staff members and correct negative behaviors through direct communication and teaching when necessary. · Train new service center representatives on the numerous functions required by the position and on relevant policies and procedures. · Perform administrative tasks such as verifying residents' forwarding addresses, reviewing the work of service center representatives, and communicating with residents about package issues and lost items.



Empowering Women In Law MSU

• United States
• Professional Services
• 1 - 100 Employee

• University Liaison

  • Apr 2022 - Present

  · Communicate with the university regarding room bookings for our speakers and philanthropy events being held throughout the semester.· Collaborate with fellow executive board members to ensure members' needs are fulfilled.· Partner with the social chair position to verify spaces for meetings and planned events.

• Member Outreach Director

  • Aug 2021 - Apr 2022

  · Expanded chapter membership by participating in an assortment of events and advertisements throughout campus.· Learned from the experiences and advice of various women within the legal field.· Engaged in raising money for Haven House, an organization aimed at mitigating homelessness in East Lansing, through a 5K run and fundraiser.



MSU Student Cold Case Unit

• President

  • Jan 2022 - Present

  · Organize and plan bi-weekly meetings for 60+ members.· Direct other executive board members on future meeting plans based on members’ feedback and wishes.· Assign tasks to executive board members, while ensuring the workload is equally distributed among each position.· Boost member attendance by participating in events aimed at informing students of the many clubs on campus.

• Vice President

  • Sep 2021 - Jan 2022

  · Presented information to 20+ members on various cold cases, during bi-weekly meetings.· Stimulated group discussion and ensured a smooth discourse by holding a space for members to share out their ideas while maintaining a respectful environment.· Posted on the club’s social media, different advertisements for each meeting and events held throughout the semester.



Hoglund Law

• United States
• Law Practice
• 1 - 100 Employee

• Intern

  • May 2022 - Aug 2022

  · Completed and electronically submitted notice of retainer forms, discovery requests, administrative review forms, and not guilty pleas to Wisconsin municipal and circuit courts. · Contacted new clients by email including their “next steps” and to receive a summary of the incident from their perspective, along with any forms or citations they’ve received, to ensure the attorneys had all relevant information pertaining to their case. · Communicated with municipal courts regarding the attorney’s hearings and clients. · Participated in tracking clients’ hearing dates and files pertaining to their case. Show less



MSU Student Life & Engagement

• United States
• Hospitality
• 1 - 100 Employee

• Service Center Representative

  • Jun 2021 - May 2022

  · Applied problem-solving skills when resolving student resident issues, and escalated the response using appropriate university contacts when required. · Assisted residents over the phone using a courteous and professional manner, while collecting relevant information and identifying their needs. · Applied problem-solving skills when resolving student resident issues, and escalated the response using appropriate university contacts when required. · Assisted residents over the phone using a courteous and professional manner, while collecting relevant information and identifying their needs.



Law Office of Edwar A. Zeineh

• United States
• 1 - 100 Employee

• Intern

  • Jan 2022 - Apr 2022

  · Analyzed case files for inconsistencies amongst police reports, child protective services reports, and information shared within the preliminary examination. · Reviewed discovery binders in great detail, searching for any important documents that may be missing prior to trial. · Collaborated closely with two other interns to prepare detailed summaries of cases, witness involvement in the incident, and raise important questions for witnesses prior to trial. · Interpreted client information through interviews and research. Show less



Michigan State University

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate Assistant - PSY 238, Developmental Psychology: Lifespan

  • Sep 2021 - Dec 2021

  · Diligently read and graded students' work using a rubric, while paying attention to detail. · Contacted Dr. Kraft and the teaching assistant regarding questions and comments relating to students' work to ensure accuracy. · Maintained a well-rounded understanding of the class content, in order to help students' when needed. · Diligently read and graded students' work using a rubric, while paying attention to detail. · Contacted Dr. Kraft and the teaching assistant regarding questions and comments relating to students' work to ensure accuracy. · Maintained a well-rounded understanding of the class content, in order to help students' when needed.



Kohl's

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate and Cashier

  • Sep 2020 - Jul 2021

  · Utilized excellent interpersonal communication skills to provide customers with high quality service, while upholding company values to ensure customer satisfaction. · Resolved customer concerns and needs in a timely and efficient manner. · Adapted quickly to different departments within the store. · Employee of the Month - May 2021 · Utilized excellent interpersonal communication skills to provide customers with high quality service, while upholding company values to ensure customer satisfaction. · Resolved customer concerns and needs in a timely and efficient manner. · Adapted quickly to different departments within the store. · Employee of the Month - May 2021