Experience

Jackson Zoo

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Membership Manager

  • Oct 2009 - Present

  Manage Memberships, Membership Program, Adopt An Animal, and Adopt An Animal Program. Provide Explanation of Membership Benefits. Process New Memberships, Renewals, and Comp Memberships. Assist with Quarterly Newsletter, Create Queries, Process Queries, Credit Card Payments Make weekly deposits, Updates Reciprocal List, Set Up Corporate Accounts, Process Membership Cards, Coordinate Special Events, Compile Reports Manage Memberships, Membership Program, Adopt An Animal, and Adopt An Animal Program. Provide Explanation of Membership Benefits. Process New Memberships, Renewals, and Comp Memberships. Assist with Quarterly Newsletter, Create Queries, Process Queries, Credit Card Payments Make weekly deposits, Updates Reciprocal List, Set Up Corporate Accounts, Process Membership Cards, Coordinate Special Events, Compile Reports



Skyhawke Technologies

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • May 2009 - Aug 2009

  Demonstrated Customer Service, Resolved Customer Related Issues, Guided Customers with Membership Set Up, Renewals, Course Downloads, CaddieSync Downloads, & Updates. Provided Explanation of Membership Benefits. Created Tickets, ESN Requests, RMAs, RMA Manuals, Credit Manuals & Sales Manuals. Trained Customers on how to use the SkyCaddie. Processed Mailflow & web tickets Executed Technical Support Skills. Performed Troubleshooting Techniques through the use of Bomgar. Show less



McAllister Enterprises

• United States
• Real Estate

• Office Manager

  • Mar 2008 - May 2009

  Felesia McAllister Resume' (Page Two) Managed Payroll, AP/AR, Applied Dispatching, Overseen Customer Relations, Scheduled Travel Arrangements, Composed Memos and Correspondence, Recruits, Invoices & Collections. Felesia McAllister Resume' (Page Two) Managed Payroll, AP/AR, Applied Dispatching, Overseen Customer Relations, Scheduled Travel Arrangements, Composed Memos and Correspondence, Recruits, Invoices & Collections.



Comcast Cable

• Customer Service Support Supervisor

  • Jun 2002 - Sep 2007

  Supervised Ten Residential & Commercial Sales Support employees, who processed more than $50 million in revenue-generating orders each year. Process resulted in more efficient staffing and order processing, resulting in savings to TWC of more than $10,000/month. Managed the process of order entry for Residential & Commercial Sales, Processed time sheets, payroll, and commissions. Maintained the call volume for sales support calls, Tracked Over Flow Call Volume, Overseen National Accounts, Researched Billing Issues, Reported Analysis, & Liaison for Outbound Telemarketing Group, Direct contact for Installation Department, Maintained the process for scheduled installs, Managed Technical Support, Maintained Call Management System & Service Level. Managed the Nosa Order Process, Recruiting, Facilitated in Training New Hires and Facilitated Training Classes for the Conversion, Assisted DSR’s on a needed basis, Performed Audits. Processed adjustments & credits, Processed money transactions for the DSR’s, Collections, Accounts Reconciliation, Assisted Commercial Sales Manager and Residential Sales Supervisor. Managed the support process for Commercial and Residential Sales. Managed the Converter Exchange Store, Assisted Customers with the new channel line-ups, Resolved Customer Issues. High Speed Data Department Dec 2002 to June 2005 HSD Commercial Sales Support Specialist Processed Order Entry, Research & Analysis, Solved Billing & Billing Issues Compiled Commission Reports, Controlled Scheduling of Installs, Tracked Installs, Processed Time Processed Time Sheets, Calculated Payroll, Charge Backs, Distributed Inbound Sales Calls, Sales & Marketing Department June 2002 to Dec 2002 Administrative Assistant to Vice President of Marketing Communicated Memos, Minutes, Created Spreadsheets, Marketing Reports, Forecasting, Invoices, Affidavits & Tracking, Implemented Records Retention, Composed Correspondence, Bill Statement Messages, On Hold Messages Show less



Allstate Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Processing Associate-Level II

  • Jan 1998 - Aug 2000

  Processed Automobile Endorsements, Renewals, New Business, LZ's, T565's, Input & Verification, Taught Training Classes, Processed OCI, Claims, Print Queue, & Demonstrated Customer Service Processed Automobile Endorsements, Renewals, New Business, LZ's, T565's, Input & Verification, Taught Training Classes, Processed OCI, Claims, Print Queue, & Demonstrated Customer Service