Felecia Rodney
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Topline Score
Bio
Megan Golden
To say Felecia is determined is an understatement! I had the pleasure to work alongside her while obtaining our Google IT Certification. We were in a large group together and paired a few times during some small group sessions, so we were able to bond over our similar food service experiences. She has shown through her acquiring her certification (while working full time) and in her day-to-day problem-solving skills, how determined she is and will become a successful employee for whoever is lucky enough to have her.
Phillip Butler
I had the pleasure of working with and collaborating with Felecia during our time at Merit America! Over several months we collaborated on multiple assignments to further our professional and technical development and she was instrumental in helping to understand new and difficult concepts. Felecia's ability to present new ideas in a way that holds them in a new light is second to none, there's always something new to think about. She always brings a certain energy to the table that always makes me more productive! I wholeheartedly recommend Felecia if you want an incredible asset to your company!
Megan Golden
To say Felecia is determined is an understatement! I had the pleasure to work alongside her while obtaining our Google IT Certification. We were in a large group together and paired a few times during some small group sessions, so we were able to bond over our similar food service experiences. She has shown through her acquiring her certification (while working full time) and in her day-to-day problem-solving skills, how determined she is and will become a successful employee for whoever is lucky enough to have her.
Phillip Butler
I had the pleasure of working with and collaborating with Felecia during our time at Merit America! Over several months we collaborated on multiple assignments to further our professional and technical development and she was instrumental in helping to understand new and difficult concepts. Felecia's ability to present new ideas in a way that holds them in a new light is second to none, there's always something new to think about. She always brings a certain energy to the table that always makes me more productive! I wholeheartedly recommend Felecia if you want an incredible asset to your company!
Megan Golden
To say Felecia is determined is an understatement! I had the pleasure to work alongside her while obtaining our Google IT Certification. We were in a large group together and paired a few times during some small group sessions, so we were able to bond over our similar food service experiences. She has shown through her acquiring her certification (while working full time) and in her day-to-day problem-solving skills, how determined she is and will become a successful employee for whoever is lucky enough to have her.
Phillip Butler
I had the pleasure of working with and collaborating with Felecia during our time at Merit America! Over several months we collaborated on multiple assignments to further our professional and technical development and she was instrumental in helping to understand new and difficult concepts. Felecia's ability to present new ideas in a way that holds them in a new light is second to none, there's always something new to think about. She always brings a certain energy to the table that always makes me more productive! I wholeheartedly recommend Felecia if you want an incredible asset to your company!
Megan Golden
To say Felecia is determined is an understatement! I had the pleasure to work alongside her while obtaining our Google IT Certification. We were in a large group together and paired a few times during some small group sessions, so we were able to bond over our similar food service experiences. She has shown through her acquiring her certification (while working full time) and in her day-to-day problem-solving skills, how determined she is and will become a successful employee for whoever is lucky enough to have her.
Phillip Butler
I had the pleasure of working with and collaborating with Felecia during our time at Merit America! Over several months we collaborated on multiple assignments to further our professional and technical development and she was instrumental in helping to understand new and difficult concepts. Felecia's ability to present new ideas in a way that holds them in a new light is second to none, there's always something new to think about. She always brings a certain energy to the table that always makes me more productive! I wholeheartedly recommend Felecia if you want an incredible asset to your company!
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Credentials
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Google IT Support Certificate
CourseraSep, 2022- Sep, 2024 -
IT Security: Defense against the digital dark arts
CourseraSep, 2022- Sep, 2024 -
System Administration and IT Infrastructure Services
CourseraSep, 2022- Sep, 2024 -
Operating Systems and You: Becoming a Power User
CourseraAug, 2022- Sep, 2024 -
The Bits and Bytes of Computer Networking
CourseraAug, 2022- Sep, 2024 -
Create a Profile and Network on LinkedIn
CourseraJul, 2022- Sep, 2024 -
Technical Support Fundamentals
CourseraJul, 2022- Sep, 2024 -
HIGH5 Strengths Test: Timekeeper, Thinker, Focus Expert, Deliverer, Empathizer
HIGH5TESTJan, 2022- Sep, 2024 -
Introduction to Microsoft Excel
CourseraJan, 2022- Sep, 2024
Experience
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Tribaja.co
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United States
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Technology, Information and Media
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1 - 100 Employee
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Member
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Jul 2023 - Present
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Silver Moon Bakery
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United States
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Retail
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1 - 100 Employee
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Customer Service Representative/Barista
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Sep 2020 - Present
--Engage with approximately 30 customers per day by answering questions about services and products offered --Upsell and cross-sell customers on available products and services, consistently exceed sales targets with proactive strategies --Maintain a high level of product knowledge to assist customers with product selections that best fit their pallet and dietary needs --Receive, process, and log cash and credit card payments with 99% precision --Deliver exemplary customer service during high volume, fast-paced times --Prepared and served hot and cold drinks to customer specifications and company standards --Trained new team members on point of sale system operation and customer experience techniques Show less
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Education
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Merit America
Information Technology -
Mercy College
Bachelor of Science in Business Administration, International Business